Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 5, 2025, our garage torsion spring broke. It was one of two springs for a double-stall garage. We called Melikson Garage Door for a free quote. ****, their tech, arrived around 1 PM and said he needed to remove the spring to measure it for a quote. About 15 minutes later, he said both springs needed replacement and recommended new rollers. He verbally quoted $840. I knew this was high but agreed since he had dismantled the door, leaving it unusable.After 45 minutes, **** finished and presented an invoice from "Precisions Garage Door" for $1,219.80. I objected, but he claimed $840 was just for parts and didnt include labor or taxes. He called his office and offered a $50 discount. With no choice, I paid $1,164.80. I would never have agreed to the work if I knew the full cost.When I asked to pay by credit card, **** said there was a 3.5% fee and directed me to pay via Zelle to "Five Star," a third business name. He took a picture of my payment. **** also pushed me to leave a 5-star review, scanning a code on his phone and taking a photo of my draft review, which I didnt submit as I suspected things were not right.Researching later, I found numerous complaints about similar deceptive practices. It appears Melikson is a front to obscure negative reviews about Five Star and others. They trap consumers with misleading quotes, leaving no option but to pay. I am requesting a refund of $324.80, the difference between the agreed $840 and the $1,164.80 charged.

  

  Business response

  01/09/2025

  Melikson is Not deceptive, we forwarded your call to 5 star and they refunded you as we asked from them.

  Its settled.

  Customer response

  01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called them out there because my garage door wasnt working. He got it working and said he couldnt promise it would keep working after he left. I know the garage door was old and I agreed to have the motor replaced. He said the cost would be $1800. When I got the bill after work was done it was$2229. He didnt note that he checked anything else and I have come to find out I was overcharged and lied to about the cost for a motor. He said the cost for a regular motor was 1400 and the cost for a super motor was 1800 and he would recommend the super motor for my larger garage door, which is only a two car garage. I asked if they accepted checks in case they charged more for using my credit card and he said they did charge more using credit cards and they did accept checks. I wrote him a check. I expressed clearly that I wasnt happy he told me it was $1800 and now Im paying 2229. I called their office, concerned about writing a check and making sure my information was safe and she told me they dont even accept checks. This is even more concerning because of the change in price. I expressed this to the person answering the phone and she said it must be tax but it was clearly more than that. I.want my check canceled and I Wii pay by credit card the amount I was quoted, even though I still think that isnt overcharged by this company. ****** learned, but they should not be able to get away with this. After this misinformation, I am concerned about the safety of my bank information as well.

  

  Business response

  12/10/2024

  Clearly there was miscommunication by the tech and customer, we will call to adjust whats needed and figure this out 

• Initial Complaint

  11/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I needed a garage door repair in *****. I filled out a form on the Melikson Garage Door website which claimed they are a national company. 10 mins later someone called to set the appointment and 2 men came out that day. They SEVERELY overcharged me for a repair that took them less than an hour and claimed they fixed it and serviced the door. An hour after they left, the same problem occurred. They fixed NOTHING. When I called to complain, I was told they are NOT Melikson, they are KM Garage Door. At no time did anyone say they were a subcontractor. ** has other identical complaints on this BBB site which tells me KM is a fraud. ** is a ghost company.....they have no address and no names on their business cards, website or receipts. However, I traced them to a ********** ***** and I will be going after him personally. Melikson is equally to blame if they are subbing out work to others for a fee and failing to disclose that it is not Melikson doing the repair. They are also well aware KM is a fraud and they continue to send them business. I am owed a refund from KM Garage Door and an apology from Melikson. I wrote a bad review on Melikson on **** and they got it taken down, claiming they have nothing to do with this subcontractor. That's a lie. There is no other Melikson that I can find. Sorry Melikson.....if you play bait and switch on your website you are every bit as much to blame and you deserve the bad reviews and the lawsuit I will file. You can't hide behind "it's not us" when you subbed out the work and never advised the customer.

  

  Business response

  11/04/2024

  KM has refunded the Client and Melikson doesnt have anything to do with this job! Customer knows it.

  Customer response

  11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Oct 28, 2024 I searched online on behalf of my stepfather who is 90 to find a local garage door repair as his was broken. Several appeared so I checked ratings and then any offers they may have. ********* has a strong rating and had several offers. They had ************* as number and offered online scheduling which I selected. I told my stepfather to tell them about coupon offered of 10% off with free service call when they arrived. I found out the next day that my stepfather was taken advantage of and it was false advertising. Melkinson is not in ********** and they hired a sub who came to do repair. They totally took advantage of his age and charged ******* for replacing and installing the unit and springs. When he mentioned the coupon, they said it was included in price. I am unsure of sub as the receipt that they did not want to give him as well as wanting check to be made out to the installer which he would not do - did not match. The receipt has Garage ************* with a ************ number but check was made to A1 Garage ******************* (that is what he has written in his checkbook). I cannot find this company in ********** only A1 Garage Door Repair. Bottom line - Melikson Garage Door Repair was who I hired. The unit installed was a ********** ($200 at *********** not ****** charged. The inflated list goes on. Springs $535, cable saftes ******, rails ******, cable *****, labor 650.8 (2 1/2 hr work). The handwriting on invoice is difficult to decipher. In addition they gave a 5 yr warranty but we have no idea who is backing this warranty.I would like my stepfather to (1) be reimbursed for any costs that were inflated and coupon not applied (2) determine who warranty is held by (3) Remove Melikson from listing as local Charleston business. He should definitely pay for a fair and reasonable repair charge but not one that is gouging and in my opinion taking advantage of the elderly

  

  Business response

  10/30/2024

  As you can see its a Sub and not our company who did the job, we contacted them to get to an understanding.

  Customer response

  11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They contacted their Sub, AL ************* (not A1) who immediately contacted me.  After discussions, the owner reviewed the invoice and provided a partial refund as it appeared my stepfather was inadvertently charged double labor rates.  I appreciated their time and willingness to resolve this matter.  As previously stated, AL did a great job in the installation.  

  I appreciate BBB's assistance in getting me in touch with the correct people.

  Sincerely,
  
  ******* *******

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 17, 2024 my garage door opener did not work and I was unable to open the garage using the emergency garage door opener. I contacted a company listed on the Internet as California Garage ***************** (see attached internet listing) at ************ as two local companies were unavailable to respond.A technician named *** handled the repair. His cell number is ************. Initially he quoted me $375 for labor and $1,350 for heavy duty springs. When I asked him for an estimated total cost, he indicated that the only other costs would be for parts. I inquired at least 2-3 times and got the same answer,When he competed the work approximately 90 minutes later than initially quoted, the garage door was able to be opened but the garage door opener was not working. *** indicated that the garage door opener needed to be replaced as the emergency opener had been bent in the process of attempting to use it.I agreed to have him replace the garage door opener with a Lift Master product. I do not recall him providing me with an estimate.I had a guest who was leaving the next day and we left to handle an errand. When I returned, *** provided me with a receipt from a company named Garage ************ at ********************** (attached), but he indicated that he was working for a company named Melikson Garage Door at ************. The receipt was for a total of $8,550. The actual payment went to a company named Garage and Gates at ************* Job reference # ****R (see attached).I called my credit card company the next day as the cost for the parts and the garage door opener seemed excessive. I tried to try to stop payment, but they indicated the payment had already gone through.I WILL E-MAIL THE REST OF THIS STATEMENT

  

  Business response

  10/21/2024

  The technician was a subcontractor we figured it out with the customer and its all good

  Customer response

  12/04/2024

  The refund has been received.  Many thanks for your assistance!

  
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contacted the company regarding our garage door not closing properly. A tech quickly came out to inspect and changed out the motor and sensors on our door, while charging us $950 for a motor that is only $150 at the store. Later in the day we noticed that the tech put the safety sensors on the top of the motor which is on the roof of the garage. We notified the company that this is not acceptable as we have small children that can be crushed by the door, and for the EXCESSIVE price we paid that this needs to be fixed. We have not heard from the company and they will not answer the phone. We either want a refund and our equipment back or a reasonable refund and we will fix it ourselves.

  

  Business response

  10/17/2024

  We dont have you on our system, please show receipt.

  its Melikson of the Bay Area client is in ********

  Please  advise 

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called Melikson for a quote to fix my broken garage door, and they sent someone quickly when I wasnt home. I rushed home to meet him, and he offered me three options for new springs ($800 per side, $500, or $350) I mentioned the cheapest option would be appropriate ($700 total), and before I had the chance to ask anything else he immediately started working on it. He finished in 5 minutes and then gave me an invoice for $1550. I was obviously shocked and confused - he charged me $375 for the labor and $300 for cables (for which neither was discussed in any way shape or form). I called a supervisor and it took me about 20 minutes to find anyone to speak to. I finally got hold of someone from a call center to resolve the issue, and they took the price of the cables off but refused to deduct the labor. The bill was reduced to about $1100, and they were only allowing me to pay via Zelle or Venmo. Immediately it started to look like an absolute scam from all angles. Eventually they allowed me to pay with a credit card, but I do plan on taking this to civil court. NEVER do business with Melikson, sloppy work and overall scam artists.

  

  Business response

  09/07/2024

  Melikson garage door doesnt work in **, its a sub and the sub already settled the issues.
  KM garage door and its the second time about the same issue, how can you put two reviews on an issue we already settled?

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company (the branch located in **********, **) is extremely predatory with their pricing and services. We were overcharged, we were pressured and put on the spot about paying for a part that we didn't need, and when we refused, the service provider did not execute the job that we hired them for. We were told it would cost $275 with a few additional charges for parts that would not get charged to us unless we agreed to it, and when all was said and done, the service cost us $930. And the service provider lied and told us we needed parts that we did not need, causing us to spend WAY more than we agreed to. We contacted the company the following day and they agreed to send out someone else to ensure the job was done properly because the main issue wasn't even addressed, and they agreed to refund $150 back to us and send someone out to check the work and make sure it was all done properly. The new service provider showed up without the money to refund us and refused to fix problem without charging us $300, even though we were told they would remedy the situation for free. We are still awaiting the refund that they agreed to, but we believe we should be fully refunded because they misled us, did not finish the job, and lied repeatedly. This company is extremely predatory and shady. I am happy to provide more details, I truly believe that this needs to be noted because I'm sure they take advantage of people all of the time. I'm sure they will lie and deny these claims and it's unlikely we'll get a refund, but I want this on record to protect other people in the future from using this company.

  

  Business response

  07/24/2024

  Hi ****, we already spoke to **** and issued another refund of total 450$. 
  When we came the door wasnt functioning, we came in a very late hour and the technician changed what he thought caused the off track. We dont change what we dont think has to be changed, however I still issued another refund just to make you guys happy. Door is working I offered to send another tech for no charge also after the 450$ refund.

  Customer response

  08/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 23rd we contacted Melikson garage door repair because our garage door opener would not work. They immediately set up an appointment and sent a repair company out within 24 hours. The technician sent was contracted out from KM Garage door. He was very knowledgeable and explained what was wrong and immediately replaced the opener, springs and other parts that were damaged. He even went as far as to program all car door openers and key pads. Even though it was pricey my husband and I were happy with work. On Wednesday, july 16th we noticed that the bracket installed above the garage door that held the springs had come out of the wall. This part was reinstalled by the contractor while completing the work. The door is currently not safe and not useable. We contacted the technician and explained the situation and he said he would come tomorrow and hung up the phone. The next day came and no technician so we texted him and it took hours for a response and he reply he would come tomorrow. We responded and asked what time and he never responded. On Friday, after many text messages and calls to the technician and no response we reached out to the original company explained the situation and they said they would reach out to upper management and get back to us. On Sunday we still have not heard anything so reached out again and they said they would contact management and hung up on us. We even tried reaching out to technician again and no response. At this point we would like the bracket safety repaired because our work was completed less than 1 month ago. For paying $3500 I would expect better follow up on work that was not done properly and is unsafe

  

  Business response

  07/23/2024

  Hi, we forwarded it to the right company but your complaint is on bay area BBB, please delete it ASAP as it damages our business and its not us.

  We sent it to the right place and they gonna take care of it.

   

  

  Business response

  07/23/2024

  this just should ne deleted, this is bay area melikson garage door. it regarding KM in ***************... we fowarded it to the right place anyway. 

  

  Business response

  07/23/2024

  You know its been processed to the wrong business and you still keep it here? I just paid you guys another 1200 and thats the service i get? Customer will take it down anyways its ok. thank you.

  Customer response

  07/24/2024

  The issue has been resolved

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 12, 2024 we search the web for garage door repair and Melikson Garage Door which is apparently a mobile garage door company -- no brick and mortar business. Melikson came up with the phone number of ************, which is my area. The company sent a repairmain to our house that evening. We were charged $675 for service call and repair that did not involve replacing any parts.A check for that amount (payable to A L **** Services) was given to him that evening and cashed on March 13. The repairman said a receipt would be texted to us. On March 14th, we called the company requesting the receipt. They advised they would send it. We texted and called the repairman on March 18 who said he would have the receipt sent. Not received. On March 20, I called the company again requesting the receipt. They would not give me the owner/manager's name or phone number. I requested a phone call back by end of day or I would file a complaint with BBB. No call received. They said online they provide a 12-month warranty on components and 30-day work guarantee. Their license # *******. I want a receipt for proof of service and warranty.

  

  Business response

  03/21/2024

  Hi ********! We sub contract with A.I they gonna contact you now and give it to you, they said they emailed it already they gonna take care of it. 
  
  

  Customer response

  03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩