Online Retailer
TeeStartupThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought some shoes off of this website and I got it mailed to a motel but the motel has sent it back so I had got it metal to another address and I guess the address was no good then they said I had to pay to resend the package they said I had to wire money to them and I didn't know how to make a wire and they couldn't tell me how to help me make a wire so they told me to purchase something else off of the website and then they would send me the package when I purchase something else so I purchase something that's all for their website and they do not send me my package they are not replying to or responding to my messages I have been going back and forth with them since September they haven't replied to my response until I repurchase it to resend the shoes and I made another purchase and they haven't respond I did get that the new purchase I did get that item but I didn't get the rest of my items and they're not responding so I would like help getting my shoesInitial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a pair of tennis shoes which were Nike. I went back-and-forth with the seller which is Teestart up. I never received my shoes. They said they would reimburse me my money. We went back-and-forth with emails over several weeks. I have not gotten my refund, and I never received my shoes. I am sure they will make an excuse about something since I have seen them make excuses to everyone here who filed a complaint. Order #******) (July 27, 2022) For $75.98.Business response
10/10/2022
Business Response /* (1000, 5, 2022/09/21) */ We did send the refund to customer on Sep 9. We will attach proof in additional items.Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purched shoes for $115. Via debit..about a month later I received the shoes which are mixed matched, I asked for refund, they said no..I put items in my Cart and asked for an exchange, they said refund 15%...they removed the items and pretend to send them to me..now the phone # doesn't work.Business response
09/05/2022
Business Response /* (1000, 5, 2022/09/05) */ Customer said he/she wanted refund as the shoes were bought for his/her dad and he died. Customer also said he/she did not care about our policy. He/ She returned the item without contacting us first, and there was no conversation mentioning about exchange item. Consumer Response /* (3000, 7, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The co is offering 25% back on mixed matched shoes for men I had 2 items for exchange in my cart. I was sent an usps out for delivery message, I thought the items were on the way so I proceeded to send the items back to senders address, the co took over a week to respond,attached is the ups receipt for the shoes I sent back. Business Response /* (4000, 10, 2022/09/20) */ We do not offer 25% back on mixed matched shoes as well as exchange. Customer said he/she was sent a message that the items were out for delivery and then the items in his/her cart disappeared so he/she thought we were sending the items. When we ask customer to show the email mentioning about exchange to prove it comes from our company, customer can not provide proof and just return items without contacting us first. Consumer Response /* (2000, 12, 2022/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes total refund excepted Consumer Response /* (3000, 17, 2022/10/13) */ This is concerning my previous complaint with Tees start up ( Teesstartup.com) I made a mistake and excepted the complaint. I'm not excepting anything except my money back..they have the mixed matched shoes back.Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a pair of Gucci Retro Jordan's for 99.00 and they're plastic. I've been trying to email ******************** and they not reached out to me and now I can't email them for some reason I don't know if they blocked me or for what ever reason I need my money back. How do I get intouch with them if now they not responding back I feeling like I've been scammed of my moneyBusiness response
09/23/2022
Business Response /* (1000, 5, 2022/09/05) */ We did not receive any emails from customers. Our email is ************************************************. This may be the reason why customer did not hear from us, as he/she sent to wrong email address.Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered shoes in the amount of nearly over **** and I got a false tracking numberBusiness response
09/13/2022
Business Response /* (1000, 5, 2022/09/13) */ Customer confirmed he/she did receive the shoes on Sep 2. We even sent him/her discount code for next purchase.Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an order number 540795 at tee start up on 8/8/2022, I received tracking numbers for both orders in which I placed are: *************************************** it was stated that both tracking numbers were with DHL and DHL Commerce. In which I called several times and they stated that only labels were created with no shipping update from tee start up. I want to know where is my package and I emailed Tee Start up at ************************ and I have not received any response at all.Business response
09/19/2022
Business Response /* (1000, 5, 2022/08/31) */ We emailed customer on Aug 18 clarifying about the tracking number information. Order was delivered successfully at the front door or porch at 10:23 am on August 26, 2022 in ********************. Tracking link: *********************************************************************************************************************Initial Complaint
08/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company and never received it and when I tried to track the package the tracking page gave me words that said oopsBusiness response
09/23/2022
Business Response /* (1000, 5, 2022/09/05) */ We did send the tracking to customers twice, one on Aug 23 and one on Aug 24. Order was delivered successfully in or at the mailbox at 3:11 pm on August 29, 2022 in************************** Tracking link: *************************************************************************************************************Initial Complaint
08/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have purchase a pair of Gucci Nike sneakers. I have not heard for the company on deliver date. I tried several attempts to contact the company, it's only by email in which I was unable to reach the customer services.Business response
10/03/2022
Business Response /* (1000, 5, 2022/09/05) */ We did not receive any emails from customers. Order 540229 was delivered in or at the mailbox at 12:21 pm on August 22, 2022 in **************************. Tracking link: https:***************************************************************************************************************Initial Complaint
07/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered shoes from this company,& I used my information to purchase a pair *********** but I've been trying to get a tracking number, they have not gotten back to me or sent any information about my purchaseBusiness response
08/26/2022
Business Response /* (1000, 5, 2022/08/08) */ We use customer's email ************************ to check but do not find any related emails. Order #****** is on they way to customer. Tracking link: ***********************************************Initial Complaint
07/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 pairs of shoes on July 3 for 190 dollars and have not receaved anything back concerning these products. The company is teestartup.com.Business response
08/12/2022
Business Response /* (1000, 5, 2022/07/26) */ Customer made his order on July 10, not July 3. We replied to his email asking for tracking number and told him to wait for some more. Now the order is on its way and tracking number has been updated to July 25.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Santa Clara, CA 95050
Customer Complaints Summary
12 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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