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          Business Profile

          Veterinarian

          Silicon Valley Pet Clinic

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Veterinarian.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I took my cat in for surgery for stones in her bladder on September 13th 2024. After the surgery the vet left a medical device stuck up my cats bladder and still charged me for the service. This felt like complete malpractice and I dont think I should be paying for there services. I dont think they should be left to be in charge of peoples animals.

          • Initial Complaint

            02/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            between the months of march 2023-november 2023, this pet care clinic was seeing my cat for respiratory issues. after spending ***** in total over the course of those 8 months, my cat was still sick. after my sister had a similar situation with over charging and her pet still being sick, she left a yelp review. that resulted in the owner calling her and bribing her to take her review down as well as one of the nursing assistants that i went to school with messaging me personally and becoming irate. I even had a family friends dog go there for a cut on the ear and the left the IV in the dogs leg when sending her home. they have shown countless times that they do not care about the well being of the animals and are simply ********** hungry. they need better training and policies in place to prevent these mishaps from happening again.

          • Initial Complaint

            12/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My 12years old female Yorkie named "Kcombee" stop eating for 2 days and heavy breathing on several hours before checked in(11/23/2023, Tue 2PM) at Silicon Valley Pet Clinic (**** ************** *********** **) she even walked around waiting room floor (25 minute waiting) so I can tell she is not a near death condition. Dr. took ******* to inside for checking and I had to stay at waiting room. about ********************************************* (with X-ray) what to do along with next appointment 7 dayes later but nurse signaled to Dr. and I followed to inside room and noticed that ******* died and not breathing at all. I can not convinced that result cause Dr was telling me to see 7 days later apparently Dr. himself wasn't expect this happen and He didn't explain me how he exercise his treatment and *******'s reaction .simply "business usual" kind of behavior to me. 4 antibiotic (furesamide/butorphanol/dexamethasone/convenia 10-20lbs) .Dr. didn't perform all 4 shot without telling me which one he did and mentioned me for some refund. *******'s life time Dr are 35 mile away and office closed when I could only find Silicon pet clinic at 8pm Monday evening and made Appo. next day Tuesday at 12:30, again My Kcombee was not an emergency condition otherwise I wouldn't wait next day.ever since , I am so much pain and so much in grief. I don't know how can I move on initial charge was $1004 later $260 refunded (Cremation with ash box given to me)(own strength to walk in to pet clinic 30 minute later death body came out?)

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3100 EL Camino Real # A

          Santa Clara, CA 95051

          Get Directions
          Visit Website
          (408) 248-3844

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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