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          Business Profile

          Online Retailer

          Beyond The Infinity

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/11/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased, as far as I recall right now, and I was gorribly raped, so, this is a self-protection-oriented store/co. Got rid of 1 item. I'd like a refund on the 2nd purchase. A computer-like watch, a very "today" digital watch for $70-. No instructions! Can't reach BTI, no use for the item! I felt (I'm 61). I'd bought something so "cool". No instructions, strange packaging. I've held on to it, it's scratched-up now. How did I not realize, upon receiving this watch, no instructions, strange box it came in. I'd like my money back.

          • Initial Complaint

            12/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a Hummingbird fish/depth finder from Beyond the Infinity on 7/13/22. Price was $398.63 which immediately was charged to my credit card. To date I've not received the item and my multiple attempts to contact them through phone and email have not been successful. I've left multiple voice mails but have not received a response. I'd like to either receive the item ordered or a complete refund.

          • Initial Complaint

            12/16/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            beyond the infinity. order #XXXXX for the amount of ******** ordered ******** never received order. i have had several communications with them in the months following the order. At first was told it was still on BO. Now no response at all. Order was for a********** trolling motor. Thank you

          • Initial Complaint

            11/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 7/27/2022 I ordered ********************* from Beyond The Infinity for ******** Credit Card payment was made to them and I received an order# of XXXXX. They had been repeatedly telling me that my order is delayed over the first couple months since the order was made and they would look into it and get back to me. Now they are not even responding to my demand of a refund by email and the phone number is out of service.

          • Initial Complaint

            11/29/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I ordered a "Leaf Fountain" (ORDER #*****) on July 11, 2022 and the item never arrived. I received an official looking order confirmation on July 11 for the purchase of the fountain. I paid $111.32. I sent multiple emails in the following months and eventually requested to cancel the order completely. They never provided any proof of shipping, but they did respond to my initial emails. I received an email on July 17 thanking me for supporting their "small business" and saying there were some delays "due to the situation in *******". They would not allow me to cancel the order. I sent multiple email requests to cancel the order and request a refund after that. I have attached my whole email correspondence with them. It is now November 23, 2022. The last email I sent to their 'support' bounced back as undeliverable. My email server keeps trying to send the email and it bounces back each time. I'm extremely upset that I found Beyond The Infinity just by searching for the fountain, which I had seen at another store. The website looked legit. The order confirmation looked legit. I didn't even consider that the whole company could be a scam until I searched for information on how to contact the company today, at which point the search engine auto-suggested "Beyond the infinity scam". I had only typed "Beyond the inifinity" to find their website. I thought I had ordered a fountain, but now I realize my money has simply been stolen.

          • Initial Complaint

            11/27/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date of order: 8/7/2022 ORDER #***** Order summary 22" Black Crocodile and Rosegold End Table 2 Total paid - $1,135.13 USD Order was never shipped. No one on support picks up the phone or responds shipping status. Email through website form is an automated response.

          • Initial Complaint

            11/14/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order on July 17, 2022 on their website - Order #XXXXX - for a package 2 Infinity 6.5" *********************** Speakers for $59.98. Multiple emails with their "Chief of Customer Service", ***** ******* First excuse was the delay was due to the war in the Ukraine, then it was a problem 'clearing"- whatever that means. Multiple emails to her monthly resulted in more "please be patient with us..." It is now 4 months later - I do not have a status on my order, I cannot get their website to run and I have not heard a reply from me last email on 10/6 requesting the order to be cancelled and a refund issued See all supporting emails attached in complaint

          • Initial Complaint

            11/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order #XXXXX placed 8/7/22. Got email 8/13 thanking me for order & asking for patience w/ order delays due to pandemic & events in *******. Another email on 8/31 asked how my order "helped me" & offered 20% off for next order but still not in receipt of original item ordered. I've emailed the company twice for updates: 10/18 - first email response that "order is currently in process" & 11/8 - second email bounced back as undeliverable. No answer at phone number provided.

          • Initial Complaint

            11/04/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order back in July and never received the product. I contacted them several times via email and was told my product was in transit. I asked for a refund and was told a refund was issued that would take 2-4 weeks. I never received a refund or a product.

          • Initial Complaint

            10/04/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On July 10, 2022, I made a purchase of $51.55 from Beyond the Infinity. On July 16, they emailed me to say that shipping would be delayed. After a month of waiting for more information, I sent an email. I did not get a response. I emailed to cancel my order on 9/21. I called on October 4 and left a voicemail. I want Beyond the Infinity to give me a refund because they never sent my purchase.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          24730 Rockefeller Ave

          Santa Clarita, CA 91355

          Get Directions
          Visit Website
          (888) 201-0511

          Customer Complaints Summary

          27 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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