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215 Customer Reviews
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Review from Polly S
1 star02/11/2025
Not worth it!I paid for a Gold membership which allowed me to pay for an online consultation to get treatment for flu symptoms. After a brief questionier with mostly yes/no options and a 10 sec text message. I was told to go to my primary care. At least it was easy to cancel the membership!Review from Joni C
5 stars02/10/2025
The gentlemen I spoke with was very nice and helpfulReview from Kelly B
1 star02/07/2025
Good RX performed a valuable service decades ago. But they failed to keep up with the times. They are about as relevant as a eight track cassette for playing music.There are currently other companies who do what Good RX does AND your prescriptions are delivered to your door.I am also very concerned about their anti consumer attitude when it comes to cancelling their service.They offdr a Free 7 day trial. They take your debit card information. So should you forgrt to csncell within the free period, they **** **** you the full amount for the plan. Each and every month until you cancel.When you call and cancel they eill do anything possible too obstruct you. I czlled and stated I wanted to cancel my plan. They then wasted my time for 23 minutes. They wanted to know why I was cancelling my plan (thry do not NEED to know) Then I was read a .engthy disclaimer which droned on for several minutes. This was not a disclaimer so much as a sales pitch to keep the plan. If there is NO PLAN there is no possible need to disclsim anything. If they had dealt eith me in Good Faith thry would have simply cancelled my plan withoutbwasting 23 minutes of my life!This company has several major legal actions pending for how they treat their customers. The State of California was recently awarded Twenty-five million dollars.There are some significsnt and ongoing issues with this company. All dealing with how they treat their customers. Until these issues are resolved, it is not safe to associate with this companyReview from Karen H
1 star02/01/2025
This company took my money when I was vulnerable and needing help that I could barely afford, would not help me for a UTI which simply needed an antibiotic. The took my money up front instantly and would not give me my money back instantly and now I have no recourse to get the medical help I need. If you can take the money instantly you can give it back. People use Good RX for help due to lack of funds of most and you completely took advantage. I believe you are scamming the most vulnerable of people.
GoodRx Response
02/03/2025
Hello *****, Using the information you have provided, we were able to locate the charge from your GoodRx Care appointment. Your refund began processing on Feb. 1, 2025; you should see the money returned to your account in 5 to 10 business days. Refunds can take up to 10 days to process based on your bank's processing times. If you have need any additional assistance, please give us a call at ************. We would be happy to help!Review from Mary A
1 star01/25/2025
Spent about half an hour trying to remove my FREE account that contained personal information needed for the basic FREE account. Tried to cancel the FREE account online but could not find a process to do that. Eventually found the account deletion **** after doing an online search. The account deletion **** wanted more personal information which I refused to provide as it was more than what was needed for the FREE account. Called ********************** directly and (redacted) eventually agreed to cancel my FREE account and at first wanted me to manually enter the *** to go to the account deletion ****. Eventually he sent a confirmation code to my email address and my account was closed. Said he would send a deletion confirmation email. Waiting for a confirmation email. I do have a Ticket Number provided by (redacted). Good RX should provide a deletion link on a personal account **** to allow users to directly delete their accounts. I hope my personal information was removed. No, I do not recommend using Good RX as their company transparency is lacking. **************** could be better.GoodRx Response
01/27/2025
We take our users privacy very seriously and we've recently added the capability for all users to request the deletion of their data. You can request to delete your data here: ***************************************** Please note, it may take at least 45 days for full data deletion.Review from Ashlie D
1 star01/24/2025
This company is a scam. They will take your money. Do not use them.GoodRx Response
01/27/2025
Hello ******, we would be happy to provide you with any assistance or investigate this further. Please give us a call at ************, we're available Monday through Sunday from 6am to 9pm CT.Review from Elizabeth H
1 star01/24/2025
I was charged $32 more for my medication than what the app had said I would be charged. I went back and forth with goodrx and my pharmacy. The resolution was to give me 3 months free.. The next month comes and I am charged. I lock my card until I can call and find out what is going on and they keep telling me that there is nothing they can do except to cancel my account. Then he finds in my account that I should have had 2 months free but I can't use it because I canceled my account..Well that's what he told me that needed to be done. WORST CUSTOMER SERVICE EVER and FALSE advertisement. I'm done with Good RX. If I could leave a negative star review I would.GoodRx Response
01/27/2025
Thank you for your review, *********; we appreciate your feedback. We would like to apologize for the negative experience and will be reviewing your account details. If you have any additional questions or need additional support please email us at *********************************** We would be happy to help!Review from Brian C
1 star01/24/2025
Like others here, I was lured into an introductory price on my first Rx and a 30 day trial of the Gold Membership for GoodRx. I never received the coupon for the first Rx and when I spoke to them on the phone (for 40min) they assured me the Pharmacy would have the discounted pricing when I gave them my membership info. THEY DID NOT! Granted, it was only $15 difference, but an off is still an offer and there is no way I'm going to haggle with these jerkoffs when I already have to do this with my health insurance provider. When I called GoodRx after I paid for my Rx I was told the previous information was incorrect and they apologise for the misinformation. They offered no solution other than saying that pricing requires a specific coupon code that should have been sent to me via email. No offer of free gold membership ship for the error, no refund of the difference in price even with a receipt... NADA! I was suckered into providing my information and access to my prescription for their marketing (which I understood) but got a bait and switch instead. Just go with the free version or better yet.... Just ask the pharmacy if they have coupons or discounts.GoodRx Response
01/27/2025
We are always looking to improve the GoodRx services and appreciate your feedback, *****. Our internal teams will review this matter further. Based on the information provided, we confirm that your GoodRx Gold account has been successfully canceled. When using GoodRx coupons, we recommend checking our website or app prior to visiting the pharmacy to ensure your coupon is ready for the pharmacist to enter into their system.GoodRx Response
01/27/2025
We are always looking to improve the GoodRx services and appreciate your feedback, *****. Our internal teams will review this matter further. Based on the information provided, we confirm that your GoodRx Gold account has been successfully canceled. When using GoodRx coupons, we recommend checking our website or app prior to visiting the pharmacy to ensure your coupon is ready for the pharmacist to enter into their system. For any additional support or questions, please email us at ***********************************Review from Car J
1 star01/12/2025
They still keep trying to charge me $9.99 for the GoodRX Gold, although I canceled my membership. New health insurance plans began on January 1, so I don't need this anymore. I have to keep my debit card locked, because GoodRX won't allow you to delete your payment info. What kind of mess is that? Cancel means cancel just like no means no. Get the picture!GoodRx Response
01/14/2025
Thank you for bringing this to our attention, *******. Using the information you provided here we were able to locate and cancel your GoodRx Gold account. Additionally we have refunded your most recent charged and removed your credit card information. Please note, refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you have any questions, please give us a call at ************. We'd be happy to help!Review from A. W.
1 star12/27/2024
Constantly have my pharmacy not honoring the coupon prices. I have spent countless hours on the phone over several months talking to GoodRx and working through each time there is a prescription issue like this. Every time they've told me they escalate it and are doing an investigation and will get back to me. They never follow up and even though they once told me it was due to the pharmacy processing old codes, no action has been taken and I have the same issue every time. They also conveniently lose the notes.GoodRx Response
01/08/2025
Hello ****,Thank you for bringing this to our attention, we apologize for the inconvenience. GoodRx prices are based on pharmacy cash prices, which can fluctuate frequently and vary between new prescriptions and refills. While we provide prices for comparison, we do not control them.Unfortunately, there is no regulation requiring pharmacies, manufacturers, or distributors to disclose pricing changes, so there may not always be a clear explanation for price increases. However, we have shared this review internally, so that we may work towards more transparent price listings. For more information about coupon pricing, please visit:******************************************************************************************************************************************************.Customer Response
01/13/2025
Legally this would make your coupon prices false advertising.
Customer Review Rating
1.65/5stars
Average of 215 Customer Reviews
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