Reviews

Absolutely awful. I ordered two small fountains for my birdbaths. One arrived broken, the other lasted LESS THAN AN AFTERNOON. I left several messages, sent several emails, filed a complaint through PayPal and no response to anything. The fountains are pure trash; they are cheaply made and are awful in every way possible.

Hello, We received your email. I apologize for the delay. I will be happy to contact the carrier and file a damage claim for the fountain. Did you want a refund, or a replacement?If you are having trouble getting the fountain running, you might try to prime the pump. Please remove the battery compartment from the fountain. Gently remove the small square pump from the bottom tube. Shake the pump under water for about 30 seconds. This should get rid of any water bubbles or debris that could be inside the pump. Place the pump back on the tube. Put the battery compartment back into the fountain and turn it on. This could get it going again. You can also try to reset the timer. The instructions on how to do this should be listed in your manual. Please let me know if you need me to send them to you.If these steps are not successful, please let me know. I can send you a replacement battery compartment for the fountain or set up a return for a refund. Please let me know how you wish to proceed.

Hello, Thank you for your reply. I have issued a refund in the amount of $132.11. Please allow 3 to 4 business days for this transaction to appear on your statement. There is no need to return the product. You may discard it.Regards,

Poor setup for customer service. Fountain pump has failed right before 1 year ***** QVC sold it to us, theyre useless. Have emailed and called Bernini twice each. Couple of boilerplate email replies, nothing useful. Cannot reach a person as dial 1 to wait option in their call system doesnt work. The endless customer service loop from h*** Still waiting to see if they take action. Unless something improves drastically and quickly will avoid ever doing business with them again!

Hello, Thank you for addressing Bernini Fountains. We received an email from you on Sunday, Apr. 7, 2024. I do apologize, but our offices are not open on the weekends. I responded to your email on Tuesday, Apr. 9, 2024. I have set up a warranty replacement order for a new battery compartment for your fountain. The order number is D3230. You should have received an invoice in email. If you have not received it, please let me know so I can resend it to you. The Three Button Fountain Pump and Battery Compartment with Lights that we are sending you is an upgrade from the compartment that you originally received with the Lecce Fountain. Since the battery compartment is covered under warranty, there is no charge for this part. However, you will be responsible for the shipping. If you would like to proceed with the order, please click on the blue button that reads, "complete your purchase." This will prompt you to enter your payment information. As soon as we receive your reply, your order will process in our system. If you have any questions, please reply to me directly at **************** or contact our *************************** at ************************** or call ************. Regards, ************* and Supply Chain Manager ****** *********************** LLC Hours: Mon-Fri8:30am-5:30pm PST Ph: ************

Purchased their pro series garden hose thru Amazon not as described started leaked alot after 2 months poor quality contacted Amazon no returns after 30 days contacted ******************************* store and....nothing not even a response. $79.00 for a hose I could only use 2 months. Total RIP OFF with no recourse. Company clearly doesn't care about the consumer.