Complaints

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/5 my wife and I hired CaliFirts to perform our window remodel for our house. We were given an estimate via IPad for ******* and agreed to price. Gave Cali first deposit check to order windows for ******and 1 week later ******* 12/11 windows were installed and job complete. Paid Cali first the remaining ******* and advised them I need an invoice showing what was done. 12/13 called Califirst and left a voice mail for call back. Need ********** one called back.Text mesaage contractor and he will have someone from office handle it.12/15 Received a pdf file showing how much was paid vs invoice. Text messaged contractor and advised thats not an invoice. You sent me a copy of balance sheet. I need an invoice showing break down of what I paid just like going to shop or doctor office. Same day received a phone call and another pdf file. Review file with office personal and advised thats not an invoice. You sent me a pdf file with verbiage and showing full price for job but its not broken down. Doesn't break down showing material cost and labor cost. Was informed that they will re work paper work and get me an invoice. Showed them an invoice from another job from another company that my friend used.Let some time go by and called Cali first back. Left another voice mail. No one called back.Sent a text to contractor. He advised that someone in office Monday 12/16 will reach back out to me and get me an ********** very frustrated that why cant this business get me an invoice showing why I paid the amount we agreed to.Are they hiding something? Why is it this difficult? They knew about the job. They made an estimate on iPad with break down.Why can I get an invoice? Are they hiding something?12/17 after multiple emails and a phone call. Received an invoice. Why did it take this long? They received the money from me no issues. Is this how they do business. I dont get it.Still waiting for an answer.

  Business response

  12/23/2024

  Good evening, 
  We spoke with Mr. **** and apologized for the delay & confusion from our office staff. We are short staffed for the holiday and most of our admin staff is supplied from a job agency. Still, this does not excuse the mishaps on behalf of the office and apologize deeply on behalf of our company. We have spoken directly to Mr. **** on how to make things right and are moving forward with a better relationship and understanding with our customer and our staff.  Please remove this negative review. 

  Customer response

  01/06/2025

   
  Better Business Bureau:
  
  Reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory.
  
  Sincerely,
  
  ******* ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩