We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Games

          Poker Chip Lounge

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Games.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/09/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Placed an order for several items over a month ago on 2/1/23, Invoice *********4. Received an email on 2/2/23 stating that one of the items was backordered and requested a reply with what I'd like to do. I replied roughly 1.5hrs later that the item could be taken off the order and to please send the rest. Never got a reply. I emailed again on 2/22/23...no reply. And then again I emailed on 3/6/23 with still no reply. I either want the items or for the order to be cancelled and a refund to be issued.

            Business response

            03/16/2023

             

            We apologize for the issue. We just issued you a refund for $6.84 for the chip tubes and spacers out of stock. The two sample packs will be shipped tomorrow via priority mail.

             

            If you have any questions please let us know. We will email you this as well.

             

            Thanks,

             

            T*****

            Customer response

            03/17/2023



            I have reviewed the response made by the business in reference to complaint ID 19563144, and find that this resolution is satisfactory to me.

            Regards,

            T** *********




















          • Initial Complaint

            08/29/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I made a purchase on Sunday August 20th for the amount of $101.93 with a 2-6 shipping option. After making the purchase, I have tried multiple times to follow up and see if there are any problems, delays, out of stock, general issues with my order delaying the shipping of my order. I have had no response via email or phone.

            Business response

            08/29/2022

            We spoke tot he customer last week and told his order has shipped.Tracking shows it was delivered on 8/27/22. Tracking information is below:

             

            https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=94*********4*********5

          • Initial Complaint

            06/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed a small order (~$30) with this website on 14 May 22. The order has not shipped, and as far as I can tell, it won't ever ship. I have reached out to the company on multiple occasions and through multiple channels. They don't answer email, their phone number only goes to voice mail, and there has been no response from communications sent through their FB page. Researching online reviews (probably should have done that first) reveals multiple customers with similar experiences. Attached is a copy of my emailed receipt. I would like either my merchandise delivered promptly or a refund.

          • Initial Complaint

            06/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On 3/28/22, I bought three sets of 750 poker chips for my groomsmen from a Mr. D**** of Poker Chip Lounge. The total amount for the order (#1000007463) was $513.65. on 3/29/22, D**** emailed me and said that some of the denominations I selected were out of stock, even though his website said they were in stock. He was initially unresponsive to emails and phone calls, but we managed to connect sometime in mid-April via phone. I asked D**** if he could provide complimentary 2-day shipping on my order due to the delay, and he agreed to do that. I was appreciate of that. D**** said my order would arrive the first week of May. D**** was unresponsive to me contacting him via phone and through his website "contact us" form. On 5/23/22, I emailed him asking for an update or a refund. D**** responded a few hours later with tracking information for my order. On 5/25/22, I received my order, but about 2/3 of the chips were missing from the order. I began emailing, calling, and sending messages to D**** via his "contact us" form asking for an update. He has since been unresponsive despite almost daily attempts by me to resolve the situation. I do not know how to contact him, which is why I'm reaching out to the BBB. I would like to receive the remainder of my order. If that cannot be done, then I would like a full refund for the trouble. Below are the missing chip counts for my order of Monte Carlo 14 Gram Clay Poker Chips. I've also included pictures of my order confirmation and the three chip cases I received, none of which are fully complete. White $1 - Purchased 375, missing 250; Red $5 - Purchased 375, missing 250; Blue $10 - Purchased 300, missing 200; Green $25 - Purchased 300, missing 100; Aqua $50 - Purchased 300, missing 200; Black $100 - Purchased 300, missing 100; Purple $500 - Purchased 75, missing 50; Yellow $1000 - Purchased 75, missing 25; Pink $5000 - Purchased 75, missing 25; Orange $10000 - Purchased 75, missing 75

            Business response

            06/17/2022

            We addressed the customers concerns and he is satisfied with the outcome.

            Customer response

            06/17/2022



            I have reviewed the response made by the business in reference to complaint ID 17336638, and find that this resolution is satisfactory to me.

            Regards,

            G****** *****




















          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2190 Shasta Way

          Simi Valley, CA 93065

          Visit Website
          (877) 219-1132

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.