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          Business Profile

          Car Dealers

          Auto Connection of San Diego LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            They sold me a lemon. After 2 months it broke down and refused to fix it. They have my car but said they moved it to the street and now they cant find it and is charging me. I am going to to make a police report. I was never notified about any tow or it being moved to street but it was in their care.

            Business response

            12/12/2024

            Vehicle was sold 'AS IS'. Vehicle was sold early *************************************** contact with customer to help with any issues. Customer called us 1 month after purchase indicating car was overheating. We drove to her gave her a loaner and took her car in and had all repairs done. Since then till October there was no issues, until customer blew the motor and asked if we can help her fix it. We told her to bring it in so our mechanic can diagnose the vehicle. Diagnosis came out that the vehicle needed a new engine. We sent her a work order and she said to give her a couple days to gather the funds for the repairs. Upon giving her the work order, every week the customer was notified by us requesting for updates. Finally after 1 month of waiting for her response. We told customer we will be charging storage if car is not picked up as we are not a parking lot. November 6th we notified her vehicle will be leaving our property. Mechanic placed the vehicle in storage as it was taking up space with no response. November 15th customer said she was coming to tow the vehicle. By then vehicle was already in storage and placed a lien on the vehicle for storage. Out of courtesy we told her instead of charging the full 2 months of storage we can charge her only 30 days, to which she responded " I can pay 900 now and the rest later" shortly after she hung up and contacted local authorities. The sheriff **** came by and we cleared everything out with them and gave them all the necessary information to indicate this vehicle is placed under a lien sale as the customer did not want to pay for storage. 

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          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

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          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          617 Grand Ave

          Spring Valley, CA 91977-5010

          (619) 303-0275

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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