Complaints

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to RepairAll today, walked in and asked about a IPhone 13 Pro Max battery replacement, Told me yes and I dropped it off, got it done in 1 hour . However stated I needed other parts, and put them in without my approval while I was gone. From what was only a battery replacement is now a screen and battery issue. Now with the screen replaced I can no longer use FACEID, a pretty important feature as its used with EVERYTHING from *****. I cannot access my passwords, bank app, or even LOGIN!! With the screen it is also slower than it was. This is most definitely because of the parts they put in. They told me AFTER I went back and asked about the FACEID that they used 3rd party parts. If I paid $400 I wouldve expected to get ***** PARTS!! Not some rippoff parts that dont work. Now my phone doesnt recognize the battery or screen. I dont even know if they gave me a good battery because I cant view the maximuim capacity percent because it is a 3rd party battery. The worker told me I would need to go to ***** to calibrate the screen with FACEID and Apple wont even touch my phone because its not their parta that were put in. The worker also stated he could swap the battery with a different one which would make no sense to do since they do not carry ***** parts. Overcharged and horrible service. $400 and not a single ***** product.

  Business response

  12/13/2024

  Hello ******

  THank you for the leeting us know the issue you had with our store.

   

  After reviewing this case and speaking to the store manager this is what we found. Please see below.

   

  Device was checked in with water damaged. Usually when a device is water damage you will have multiple issues. In regards to the face id not worl=king is part of the water damage issue and your proximity sensor replacement. 

  Hope this helps you understand the repair if not please feel free to reach out the store manager for that location.

   

  Irfaaz

  ************

  Customer response

  12/13/2024

  I am rejecting this response because: my iPhone has never been in/around water. There would be no water damage. The Face ID not working is due to the fact the screen was replaced with a non genuine apple product to which I was clearly way overcharged for. I had also did NOT authorize to have my screen or proximity sensor replaced and ONLY my battery which is what I went for in the first place. And I was told it needed calibration by ***** for it to work which I would spend money to fix something that was NEVER broken to begin with. Horrible service.
  

  Business response

  12/16/2024

  Good Morning

  We regret that you are not content with our investigation. Please reach out to the store manager if you change your mind, We notated your profile and will always be available to help.

  Happy Holidays!

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I first came to this location from the good reviews. I have an iPad that was turning off everytime I turned it on so there was an issue with it. I took it in to this store and they stated that screen was bad and the frame was bent. I pre paid for the screen and rebending of the frame. After a few weeks they stated it was ready. I picked up tablet and noticed the home button was hard to press and didnt want to pick it until it was properly taken care. After another week they stated it was ready guy by the name of *****. I came in and the button was still a little firm, he claimed that its like that in the beginning then itll work fine. I took it home charged and same issue as when I first brought it in. Screens turns off after turning on the tablet. I called ***** and said same issue, he said bring it in. A few weeks pass by and no word, I called and wanted to get an update. Spoke with ***** and after we spoke I was not happy with poor customer service so he hung up on me. I called back to ask if I can speak with a manager. I spoke with *** and apologized for ****** terrible behavior and stated he would send iPad to specialist to figure out the problem. Another several weeks pass and I call back due to lack of communication, *** stated that they dont know whats really wrong with the iPad and that the screen was sent out. He stated that once he received the screen he would call me and get a refund. 3 more weeks pass and no call from *** so o called and he stated that he cant find a screen for a iPad? So now my iPad has no screen and he wants to refund me which is fine but he stated that the screen was not the issue and that possibly mother board. Now he wants to pick up the iPad without a screen that wasnt the problem in the beginning and refund. Which means Ill have to pay for a screen and then still have to repair it. This store was very unprofessional and took nearly 3 months and still have my iPad without a screen which was good in the first place.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my ipad in to get a replacement battery. What they should of told me is they do not install ipad batteries. My Ipad worked perfectly when I brought it in, but the battery ran out fairly fast. He told me he had a battery in stock that would work, I agreed. I came back to pick up my ipad and it didn't work after that. They ordered me another ipad but it didn't work either. My ipad is totally destroyed by them. I'm so upset. they are offering me a replacement of an old reconditioned ipad. I will have to accept that as that is all they will do. This shouldn't of ever happened. He should of told me when I walked in they do not replace ipad batteries. Their charge for the battery is $150. so that is all they are giving me for the ipad. My ipad is worth much more than that.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to get new phone screen. They totally took my guts to phone and replaced with bad one didn't even fit frame. Sim card missing. Lost it. Then power button wouldn't work. Now won't charge. Was a brand new phone. Only cracked screen now it's garbage

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My battery exploded and popped up my faceplate. Brought my old phone in for repair all to get a new battery and face plate They assured me. It would be completely ready for downloading to my new phone when I pick it up. The face plate is fixed. But I have to buy a new battery.Because they say they asked me if I wanted a new battery and I refused which ilie An employee who wasn't even there when I dropped it off. Claims that he asked me and I refused a new battery so I have to buy separate that was main reason I brought it in so they mislead me lied and scammed me

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My laptop cover needed to be replaced due to it being loose from the factory. ******, the person handling my laptop, charged me $125 for labor and around $70 for the part. Unfortunately, the supplier sent the wrong part, and as it was from *****, I was told shipping would take some time. I patiently waited for four months without any communication. When I called, ****** seemed irritated about the suppliers mistake, and stated I had to buy another part on my own and bring it to her for fixing.After purchasing the part and waiting for it to arrive, I discovered the business had changed ownership. ( I was told that during that time the former owner was going through personal and business stress which is why I received no response from either of them) When I inquired about the repair, I was told the new owner would call me back, but that never happened. Multiple attempts yielded no response. When I called again in July 2023, the new owner mentioned she would check with the previous owner about a refund and asked me to wait for a call back within 30 minutes. A month passed, and after another call, an assistant staff member assured me they would retrieve my file and the new owner would call me back. However, that never occurred. I finally decided to go into the business in late 2023 after repeated *********/delays from the company. When I went to the office seeking a refund due to the prolonged inconvenience, I was refused on the grounds that it wasnt her issue since it occurred with the former owner of the company. Im wondering if there is any way to resolve this beyond the credit I was offered since this didn't happen on the new owner's watch as the new owner states? This has been an overall stressful experience.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the store and requested a diagnosis of why my iphone was broken. They said a new screen will fix the issue, he also stated that he knew the issue was not my touch ID because I was not having issues with that. I paid for a new screen and they told me to come back an hour later so i did, when i came back the phone was working a little rough but it worked so i paid him. As I was walking to my car my phone stopped working again. He responded "I believe it to be defected glass which doesn't happen often but it hasn't happened in a while so i wouldn't doubt it, i dont have a spare glass with me but if you come back in the morning ill go ahead and replace it, and if that doesn't work ill go ahead and give you a full refund of your money." I came back to his shop in the morning and when i got there he acted like he had no memory of it and when i didnt take no for an answer he said well i do have a different color screen i told him to proceed with it. He told me to come back an hour later an i did, when i came back the same screen was on it and he told me he just had a feeling that it wouldnt change anything that i should wait over the weekend so a tech could take a look at it. I asked him if i could just get the refund that i was assured i would get. He then proceeded to tell me that he could only give me $85.47 back because hes not going to refund me labor fees and that i would have to wait 2 weeks to receive my money from a check in the mail instead of refunding the cash. When i didnt agree to that and said i wanted my money back in cash since that's what i paid him the night before, he agreed but said that he wanted to put my old screen on my phone before i left so i don't get a new screen. I agreed since that seemed fair to me as long as i got my full refund. He requested 10 minutes to do so. When i picked up my phone my phone now states "Unable to activate touch Id" which is something only Apple can repair so he vandalized my phone because he was upset.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took I-pad to RepairAll in ****, ** for charging port repair in July 2023. Was quoted a repair cost of $130, with deposit of $99 which was told would apply toward total cost. Deposit was paid when I-pad was left on 7/11/23. Returned 3 days later on 7/14/23 to pick it up and had to pay $110 more. No additional work besides the charging port was required or done to account for the extra charge. Was told the original quote was an error. So ended up having to pay $209 for a repair that was supposed to be $130. Attempted to contact RepairAll by phone and website requesting a call regarding the discrepancy but as of September 6, 2023 have not received any communication. Not anxious to do a Yelp review. The repair was fine, but VERY disappointed with the "misquoted" repair cost.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband ***********************, dropped off my sons Alienware computer in the ********* office for a screen repair in April. They charged us $420.They had notified us a few times with updates and it has now been 3 months and the calls (1 month with no return calls) and the calls are being forwarded to ******* . The ******* office said they dont have keys to give me my computer which is torn apart, back. I called corporate and left messages. They basically have my computer, my money, and no one is reaching out to resolve the issue. How do you keep someones property hostage. No repair, no refund, they just have the computer.

  Business response

  07/14/2023

  Hello

  Thank you for reaching out to us in regards to your issue. We are sorry to hear you didn't have a pleasant experience. The ********* location is a non corporate location. Please contact the store directly so they can assist you.

  ******

• Initial Complaint

  02/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  RepairALL lost my 13 inch silver MacBook Air plus all of my information and software I have bought over the years. I am looking for $1500 reimbursement from the company to make up for the loss. I have spoke to multiple people in the company to no resolution. I gave them my computer 5 months ago.

  Business response

  04/18/2023

  Hello

  Thank you for reaching out to us in regards to your Macbook situation. I will need a few more things from you. Who helped you with this repair? Store or store manager name? Also when you say we lost your laptop what happened was it send out and lost in transit? 

   

  Please get back to me at your earliest convinience.

  ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩