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          Business Profile

          Online Retailer

          Lensweets

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order with lensweet.com about 2 months ago, it took 3 weeks to receive my product. When I did I received several items I did not order as well as several duplicate boxes of the same contacts. I was charged for them all. I contacted lensweet as their return policy states that any unopened contacts in their original packaging can be returned. I have reached out several more times but with no response. Yes, the lenses were around 6 dollars a piece, but that adds up when you've been sent and charged for ************** that were not a part of your order. I also never received a receipt from the company. I also never subscribed to their newsletter? Or whatever they thanked me for subscribing to.

            Business response

            01/23/2024

            Dear Customer,

            I'm truly sorry to hear about your dissatisfaction and the misunderstanding that has occurred. We deeply value your feedback and want to address your concerns promptly.

            We want to assure you that we have responded to every email we received from you. However, it seems our replies may go into your spam folder. We apologize for this inconvenience.

            Our policy is to deliver exactly what you order, without any additional charges or changes that you have not agreed to. We strictly adhere to this policy to ensure transparency and trust with our customers.

            If you're unsatisfied with your product and wish to return it, we're more than willing to accommodate your request. We strive to meet our customers' needs and will work with you to find the best possible solution.

            Once again, I apologize for any inconvenience caused and look forward to resolving this issue to your satisfaction.

            Best Regards,
            Lensweets

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Ordered ***** prescription color contacts from LENSWEETS Invoice ID: **************************. I received white ********* contacts and when I reported this to company they refused to help me resolve this issue. They never offered to exchange for something else, nor issued a refund. The contacts were blurry at the peripheral of my eyes and covered the outside of my pupil. They looked like costume contacts for halloween. The company suggested i wear a few days for my eyes to adjust to size of contacts rather than send me ***** contacts I paid for. I ordered via paypal and the company name was listed ****** not Lensweets. There is not any way to contact them via phone and they only reply to emails after disputing charges.

            Customer response

            05/24/2022

            Receipt number LSTS2193

            Business response

            05/26/2022

            Dear Customer,

            Sorry for the problem. At the beginning, we hoped we can solve this problem by providing some free replacements. But you just want a refund, so finally we emailed you to let you return the items for a full refund, I've listed the return steps, but you still haven't replied to that email. Please check your email inbox and reply to our email, if you had already returned the order, please provide us with a tracking number, we will refund after receiving all the items you returned, thank you so much!

            Yours,

            Lensweets.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2208 Stagecoach Rd

          Stockton, CA 95215

          Visit Website
          (530) 302-3160

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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