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          Business Profile

          Jewelry Stores

          Jewlr

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Jewelry Stores.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            **NOTE** PLEASE reopen complaint#********. OR start a new one? I just saw the response informing me that it had been closed due to no response. PLEASE I just was the email. Below find the original dispute.... On 11/05/2023 I purchased a Men's Black Leather Sterling Silver Engravable Rectangle Bracelet for my husband for our 25th Wedding anniversary. Order #: J0186701219. The clasp on the leather bracelet would not open. I have been going back and forth with the company sending emails since 11/20/2023. Returning the item, TWICE, Customer Repair Form RMA #: ******* and Customer Repair Form RMA #: ********* receiving it back, it still does not open. The company has sent "instructions" on how to open, which is ridiculous. Then proceeds to send a "video" on how to open "my" bracelet, to which they call my "item". However the "item" shown on the video isn't of my bracelet. It's a "clasp". That's it. Not my bracelet. I want the company to send me the engraved Men's Black Leather Sterling Silver Engravable Rectangle Bracelet that works. This was so important to me because it's my 25th wedding anniversary gift to him. It means a lot to me. They can have the one that doesn't open back!Here's my response to their response.....The company sends a "video" on how to open a "clasp". this WAS NOT MY bracelet...to which they call my "item". Their "item" shown on the video isn't of MY BRACELET. It's a "clasp". I have been tryin to get them to show me how to open the clasp while the leather bracelet is JAMMED in the clasp - HENCE, it won't open. It's a defective clasp due to their jamming the leather portion of the bracelet into the clasp. I attempted to upload a video but was unsuccessful. Hoping the attached photos will help.Regards,*************************

          • Initial Complaint

            01/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a Christmas for my niece to give to her mom. When we received it, they did not like it because it was very thin and not so great quality and wanted it returned. I sent the item back for a refund. Never heard anything about the refund. I called to check in it and the representative said that the item was received and she would put in a note for the refund to happen. I informed them that the debit card on file was closed by the bank because it was involved in a data breech/fraud situation. They said that a refund can only be issued to the card on file. I told them that the bank account is still open so the bank should be able to route the refund to me. I emailed customer service a couple of times. They stopped responding. I also spoke with a representative for 2 days. It was the same lady. She said they tried processing a refund and it didnt go through. She then said she would have the manager call me back. I never received a call from the manager. I called back the next day, got no answer at all. I called back later the same day during business hours and the office had closed hours early according to the voice recording. I do not want a store credit. I want a refund. The bank account the debit card is attached to is open. They told me to have the credit card company open the account for ***** to process the refund. It is a debit card that was closed by the bank, not a credit card account. I honestly believe they are trying to keep my money and force me to take a store credit. I do not want a store credit. I am very displeased with this company.

          • Initial Complaint

            08/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a necklace from this company for ******, never received the necklace or received a refund. Company basically stole ****** dollars from me.

          • Initial Complaint

            10/10/2022

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            I bought a product that was too small. I tried to get it resized but ended up having 27(I counted) e-mails back and forth between their warranty and manufacturer about who's problem it is to resize a ring. I finally got an answer from 1 person after a plethora of e-mails back and forth and even with a warranty they want to charge me to resize something that still has new tags attached. I had finally had enough of their back and forth I just chose to return it out right. Now they are asking ME to pay for shipping when really I just wanted to get it resized. I do not want to pay to shit a product back to them that i'm only returning because I was sick of them procrastinating and not giving me straight answers. I want a FULL refund of the product and warranty without paying shipping

            Business response

            12/07/2022

            Business Response /* (1000, 8, 2022/11/07) */ Please provide an order number so that we can review the case. We do offer free shipping of the product to you. In North America we do offer 30 day free resizing for most rings and the customer is responsible for shipping. We cannot resize tungsten rings. We also do offer a 99 day return policy and the customer is responsible for shipping. You can see the resizing information here: ************************************** You can see our return policy here: **************************************** Consumer Response /* (3000, 10, 2022/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I expect a full refund for product AND warranty. I had received an e-mail with a return label stating that it was not going to cost me anything to ship back. I will receive the full refund or I will dispute all charges to my card and provide email proof that the cost of the return, was stated to be on you by your company. Thanks

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7410 San Fernando Rd

          Sun Valley, CA 91352

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          (866) 610-8482

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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