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Alert
BBB opened an investigation into this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On May 23, 2024 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received. On August 14, 2024 the business responded stating "We are shifting our focus towards maintaining a robust inventory rather than relying heavily on custom orders. The majority of complaints we've received stem from delays in custom orders, which often take longer than the 5-6 months our manufacturer initially promises. These delays have understandably led to frustrated customers. To address this, we are making a strategic decision to stock a wide range of doors in our inventory, available for immediate purchase with next-day or even same-day delivery or installation. This approach aims to eliminate the delays and customer dissatisfaction associated with extended lead times. For those who still prefer custom orders, we are now advising a lead time of 8-10 months, allowing them the option to wait or select from our available inventory."
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