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          Business Profile

          Auto Equipment

          Prp Seats

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/22/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            We purchased a set of tie down straps from this company which ended up not working out. We called the company to see if we could send the product back even though it had been used since we tried them out. The customer service representative said that that would be just fine and even said that we didn’t need to worry about wrapping the strap back around the plastic packaging when my husband mentioned doing so. She proceeded to email us an RMA to send the items back stating “product did not work for customer” and “restock and refund” once received. We then proceeded to pay the return shipping for the item to have it returned within a few business days. However, once the item was received Victor emailed us and said that they were not going to honor their word to refund us for the item. I explained that the reason we paid to ship them back and checked ahead of time was to be sure they could be refunded and I have the RMA showing this. The lady we spoke to said that there was no problem returning them. I have the RMA and photos of the straps.

            Business response

            03/28/2023

            Despite what the customer claims, they were told we would take the straps back if they did not show signs of use and were in new condition. When we received the straps, they were clearly used and obviously showed it. The RMA they received which said “restock and refund” was simply a description of our process. It still relies on the product we receive being in new condition. We offered a partial refund but the customer refused.

             

            ***** "#2" ********

            Director of Sales & Marketing

            Customer response

            03/28/2023

             I am rejecting this response because:
            This company is being very dishonest as their customer service representative which we spoke to on the phone DID NOT mention any stipulations to returning the item. The straps were also in good condition when returned and we informed the company that we had tried them to see if they would work. Is it possible to find out if the company records conversations with customers to playback what was said?

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 27

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          43352 Business Park Dr

          Temecula, CA 92590

          Visit Website
          (800) 317-6253

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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