Complaints

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took a lower unit to an outboard motor for him to repair in January 2024 After two months I checked on the repairs told me it was a part waiting for parts to put it back together. I called him two weeks later. Said he had parts just needed to put it together. I kept calling every week and kept getting a different story in April **** me he needed to borrow a Tool to do the job because one of his employees left his business and took equipment. Called him every week for a month kept getting a runaround of why it wasnt ready Call the last week of May because I was going on vacation the first week of June he told me it was ready to go that he would send it to my location on my vacation Said it would be ready and deliver to me the first week I arrived in ****** for my summer vacation never showed up Call him every week for a month. His story was that it was delivered to the wrong address in ******* that he was working on having the driver of ****************** pick it up and **** delivered it to Oregon.Stop answering my phone calls, both business and personal After waiting 3 1/2 months, he finally answered the phone and told me that he got a hold of you ship corporation that they were going to pick it up and deliver to me in three days never showed up Came home off my vacation October 1 drove to his shop to find out. He wasnt there got a hold of him on the phone said to call him back at 1 oclock and and tell me where the location of the part ******** him at 1 oclock that day and he turns his phone off and would not answer the phone at all My entire summer vacation of four months was ruined because of his bad business practice and lies every time I call him This is a $3000 part that was in there for a simple repair of a prop shaft I asked him and text him 100 times plus to please send me the information of the so-called company that was supposed to deliver the part to me in ****** and he would not give me that information

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Upon changing the drive oil on my boat outdrive, the first week of July, I realized that water mixed in with my ***. I took the oil to Temecula Speed and Marine and met ****, the owner. I was advised to replace parts on my outdrive of my boat before he even looked and without even seeing the parts of my outdrive yet. I was told it needed all new bearings which I paid $1,178.21, July 12, 2023, upfront with my credit card. After a month passes and constant traveling back and forth to his shop, still no parts or communication. I went to the Temecula Marine every week and was told each time that the parts are still on order. I went there again Friday Aug.4 and the electricity had been shut off for not paying his bill.Then while waiting to speak with ****, he angrily accused me of trying to get the work done on my outdrive for nothing. He started yelling at me and so I left, later to bring back all the parts and I advised **** that I had put a stop on the payment for the parts, He then said He would complete the repair on the outdrive for an extra 400 dollars, and to bring my entire outdrive to him to complete the work needed. My bank had already processed the dispute. **** realizes the credit card dispute occurred he called me up screaming and threatening. All I ask is for the work to be completed as agreed and I will gladly pay the balance stated and agreed upon. I want a completed itemized list of the parts and Labor. I have asked **** to put the repair order in writing and he refuses. The parts were readily available from other vendors but I trusted the man for his word, which I now regret. **** called me yesterday Thursday Aug.10, 2023, he was threatening me that he would sell my outdrive to someone else, and stated he already has a buyer. I asked him repeatedly to finish the work and return my outdrive to me. I realized all the very bad 1 star Yelp reviews later, and noticed this is how this man operates his business. I am hoping BBB can step in and help me resolve this issue

  Business response

  08/18/2023

  Mr ************; came in the first time ask me about the drive and what he should do

  I told him to take it apart and replace all the bearings and seals

  or he could buy a drive from a after market company or rebuild his

  he elected to rebuild his I told him it takes special tools 

  I saw that when he came in a second time he broke the spanner nut on the upper he said it was that way not true

  we ordered the parts the I did not have in stock from mercury marine / with parts delays with the mercury move it does take longer than normal letter enclosed in the pdf

  He kept trying to make me do work for free and I told him that then he tried to return the parts he had every parts the back ordered that were on my desk

  he stopped payment and brought me the drive did take it apart and removed and pressed on all the bearing and installed the sealed when we were putting the drive together we noticed the lower was cracked that was Tuesday he came and look at the lower I told him I had some used lower to help him out on Wednesday he charged back his card the parts at the time are no longer his and are mine at that point

  I had time now invested installing on the shafts and case at that point i leaned the parts he came in my shop with another person and grabbed his cases and ran out I caught him and he drove away the police pulled him over and made him pay me for the charged back and $200 labor he also advised him that when he stopped payment the the repairs are now canceled

  then he was saying that I was not working on the drive that I a lie I had a store full of workers that day they all told me this guy was trying to get something for free Including me customers lawyer that was in my office eating lunch with us

  He is mad because he cant do it on his own 

  I did nothing wrong we do not work for free he was trying to so

  there was no work order for the drive rebuild the police were ready to arrest him on a charge of to defraud the end user he could of went to jail he even argued with the officer

  I am a *************  dealer Mercury 

  My Mercury Marine rep told him about the parts problems It Is a nightmare for Dealers ****** now he told him he did not care 

  ***** got all of his parts the police and him agreed to the he signed enclosed pdf 

  when he stopped payment and took his drive out of my shop I will no longer work and or sell ***** parts

  I spent time with ***** looking up parts and letting him know what to do and everything I order is mercury products not after market copy of some of the order in in the pdf file

  with the agreement the we both signed

  *******************

  ************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩