Complaints

• Initial Complaint

  12/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I visited the Village Nails and SPA in Thousand Oaks on 12/3/22. Their address is 1*** * ******** **** ***** *** **** Thousand Oaks, CA, 91362. They are among many nail salons who have added Zelle as alternative method of payment. When they finished my manicure and before putting on the polish they forced me to make the payment. I asked them for the Zelle number, entered it on my phone and asked the person who approached me for the payment to double check the number before I made the transfer. Once I was done, he came back after 2 minutes and said he did not receive the money. I showed him the transaction confirmation and he said that the number that was entered was wrong! The owner told me to call my bank and cancel the transaction. I did called BoA, but they said there is no way to cancel the transaction. The business owner did not take any responsibility and kept pointing to a tiny sticker at their front desk with the Zelle number. When I told him that you forced me to pay while sitting on the massage chair, he said I have no idea. I think there is a fraud issue going on. Unfortunately there is no way to verify if the person who received the fund the first time is linked to this business or not. But to me the whole thing seemed to be a scam. Also, when I called them to ask for their license number so I can reach to the board, they refused to do that and I had to look that up myself. I had to pay them again and how they handled the situation by not taking any responsibility what so ever was so unfair!

  Business response

  12/06/2022

  To whom it may concern, 

  This is a very unfortunate event as it was the customer’s first time at our shop. Anyone of our customers know that we value their business and would never do anything unfair to make our customers to feel mistreated. This customer was asked to pay before hand because she was getting a regular manicure, therefore she was asked to pay before we painted her nails. We did not forced her to pay as she can simply ask to pay after her nails are dry. As for entering the number, we did provide her with a number to pay, the employee gave her the number several times, making sure she has it correctly but we cannot hover around our customers while they are logged into their bank account to make a payment. As much as we feel really bad that this happened, it is not our fault the customer entered our phone number incorrectly. We still need to be paid for the services rendered as it was not a mistake made by us. Although we understand the customer’s frustration, she needs to understand that we have no control over typos or mistakes made by our customers and not getting paid is unfair to our small business as the mistake was not ours. We hope that a fair verdict will be reached soon. Please reach for any additional questions. Thank you.

  Customer response

  12/06/2022

  
  
  I am rejecting this response because:the owner of this business is very dishonest. I ASKED THEM SPECIFICALLY TO DOUBLE CHECK THE NUMBER ON MY PHONE BEFORE I CONFIRMED THE TRANSFER AND THEIR EMPLOYEE DID THAT!!! At this point I do not care about a refund, but I would like this note to remain on their business on BBB so incase other events like this happen their clients know that they have a record of that and they do not take responsibility for their mistakes. 
  
  Regards,
  
  F******* *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

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