Complaints

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used **** SQ5 in March of 2023. At the time, was told it was a loaner, very clean and seemed to be a good purchase. In October of 2023, the power steering went out while driving and once towed back to Audi Pacific, was told the steering column needed to be replaced. After ~ 2 wks, the car was returned and all seemed fine.In May of 2024, my daughter was driving the car and the same problem occurred, with the power steering going out while being driven. This time is was towed to **** of ******************** as the closest dealership and the same problem was diagnosed. After ~10 days, the problem was identified as a loose cable and car was returned. It ws during this repair, however, that I learned that Audi Pacific had replaced the steering column prior to selling it to me and this was never disclosed despite my asking during first service if something like this was normal or seen...was told NO.I have raised the complaint to **** North America since I cannot get any response to calls or emails to Audi Pacific and their response is that it has been in the service for the same problem for less than the 30 days that would trigger the Lemon Law.My issue is that had I known of the first problem prior to the sale, I would never have bought it and given the steering failed TWICE while being driven, this is a catastrophic safety issue and not some run of the mill issue. I realize dealerships are not required to share all previous service, but given the first incident I experienced it was not disclosed and put both myself and now, more recently my daughter at risk seems completely wrong on every level. Fact is, I will not sell this car privately given what I know and yet **** corporate is hiding behind legal arguments and Audi Pacific simply won't respond. I will lose significant money as I am now considering selling the car and am not comfortable NOT disclosing the issue given the nature of the problem should it occur again. I am hoping someone can help.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2/26/2023: I brought my car in to audi pacific for repair for a little water at the drivers side foot. Authorized 1 hour@ 304$2/28/2023: ****, Audi Rep calls. Asks for another hour and remove carpet and seats. says water has moved around and caused more damage. Authorized 1 more hour @304$.2/29/2023: ************* Rep calls. sends water pictures and says he still doesn't know where the water is coming from. Authorized another hour@304$3/4/2023: Text from ****: still working on your car 3/5/2023: Go down to retrieve personal items. find car is just sitting soaking wet and stinks of mildew. No attempt to mediate the damage. Car seats and carpet are still in the vehicle and all the pieces are stacked inside. Texted **** outraged about the treatment of my car. Immediately call insurance due to Audi pacific poor handling of the repair.3/6/2023: Text from **** saying water appears to be coming from the wiring harnes. I asked why does the water appear when its not raining. **** says I dont know yet.3/9/2023: *************** says insurance inspector was there today.3/12/2023: First report from **** they think the wiring harness needs to be replaced. I request pictures.3/13/2023: Insurance calls and confirms its a total loss. Bill from Audi for 3200$ out of no where. 3/20/2023: Not getting any word from Audi. Report to better business bureau for arbitration.-I want a real itemized bill with real costs. I will settle for 4 hours @304$-Attached pictures show the car march 5. No seats or carpet removed as authorized. Car has been left to rot. mold and mildew smells throughout.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 4/4/2023 Amount paid to business: $1,600 @ signing; $782.78 ea. (May - July 2023)General Manager and Sales Manager promised a refund check of my June and July payments; however, I only received a refund check for my June payment.On, or about 4/5/2023, my Audi Q3 was not delivered to me fully functional, but yet I was paying for all the features sold and promised to me in the contract. After going back and forth to the dealership trying to fix the MMI issue with the sales reps., on 6/22/2023, it was finally sent to the service department where the ******* took a look at the vehicle only to find that the MMI was NEVER functional because of a green light not being on. The ******* further stating that the service rep. should have caught this on day one before the car was delivered to me. I, therefore, had to wait months for a part. I wanted to turn the vehicle back in since it was not delivered to me as promised, but instead the Sales Manager (*******) spoke with his General Manager (******************) who gave him authorization to refund my June and July payments. The Sales Manager kept assuring me that I would get my refunds. After numerous weekly calls to the Sales Manager and General Manager, now approaching a year later, and I have not received my refund for my July payment. Wanting to give Audi the benefit of the doubt and in good faith, I opted to go with the refund instead of turning the car back in. I want Audi to honor what was verbally promised to me back in June '23, or release me from the lease of their Audi Q3 at no additional cost to me.

  Business response

  01/16/2024

  ***** was owed a reimbursement promised by prior management. There has been a management change at the dealer. I spoke with client regarding their concern and confirmed with business office that their reimbursement check has been issued and mailed. Updated guest on status and agreed issue was resolved. 

• Initial Complaint

  09/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a used car from Audi Pacific June 29,2023. The dealership is located in ***********, and I am in *********. Because of this, all financial discussions were over the phone. When asked about warranties, I stated that I had no interest in any of the warranties. However, when the car was transported to *********, the contract had me paying for a paint and interior warranty. When I called the finance manager, she said that I would definitely want some type of warranty on my car, despite me clearly saying I didnt want one. We agreed that they would refund me the cost of the warranty, minus the transportation fee to being the car to *********. I still have not been refunded, despite the general manager telling me he would get the check out. The finance manager refuses to respond to my communications regarding the refund. It has now been over two months without the promised refund. I am also seeking a refund on a tire I had to purchase last month from **************. When I purchased the car, I was told the tire was new. However, when I had a leak in my tire, the dealership informed ************** that the tires were not new. I was not told the truth as to the condition of the car when I purchased it, and knowing the tires were new was part of what encouraged me to purchase the car.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an Audi Q3 (VIN: *****************) from Audi Pacific on March 2, 2023 for $31,671.00 in cash. After over 2 months I have still not received the legal title from the dealership for the vehicle. This delay has caused me considerable inconvenience. I am unable to register the vehicle, obtain insurance, or legally operate the car on public roads. In addition, my wife is due to deliver our first child in the coming weeks and this delay has made it challenging to attend her medical appointments which has caused our family significant distress. I have contacted the dealership on multiple occasions in an attempt to resolve this issue, but to no avail. In resolution, I request the immediate delivery of the title along with compensation for damages associated with this delay.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩