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456 Customer Reviews
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Review from NORBERTO R
1 star02/12/2025
I have ordered parts from this vendor and most recently a part did not get delivered. I was told that they are not responsible that an additional insurance would have to be purchased in case items are lost or stolen. This information was never given to me I would never order from a place that if they ship an item and it doesn't arrive the customer still has to pay for the item.Review from Sammy s
5 stars02/10/2025
Great customer service and the ********************** were a great fit.Review from L. V.
2 stars02/05/2025
I received an exhaust system for a 2006 ****** Outback. The delivery was fine and the packaging was adequate. The "exact fit" required a few "tweaks", but proved generally workable. The quality of the system was FAR from that of the original. Loud and "tinny" sounding. CarParts offered a replacement, and I explained the part was already installed, the car was needed, and how would a replacement of an identical system solve the discrepancy. The company apologized, and told me they would give me a credit of forty dollars on a five hundred sixty-eight dollar purchase. I believe this was a case of one gets what they pay for. BEWARE of cheap Chinese parts, I SHOULD have bought an OE system from ****** directly. This not the first time the quality or the claimed "exact fit" did not measure up to the *** Consider the end result BEFORE the purchase and the installation.
CarParts.com, Inc. Response
02/06/2025
Dear ***** **********,Thank you for taking the time to share your experience. We're sorry to learn that the exhaust system did not meet your expectations in terms of quality and fit. While we strive to offer cost-effective alternatives to OEM parts, we understand that performance and material quality are important factors in your purchase decision.We regret that the initial resolution did not fully address your concerns. To acknowledge the inconvenience you faced, we are offering an additional $120 credit on top of the $40 previously provided, bringing the total to $160. While we understand that this may not completely resolve the issue, we want to make every effort to ensure you feel valued as our customer.Your feedback regarding the product's fit and sound quality is being escalated to our quality assurance team for further review. We continuously work with our suppliers to improve product performance, and insights like yours are essential in that process.If you have any further concerns or need assistance with a future purchase, please feel free to reach out. We appreciate your business and hope to serve you better in the *********** regards,Carparts.com TeamCustomer Response
02/11/2025
I appreciate your consideration on this matter. The additional credit would be welcomed.Review from Charles K
4 stars02/04/2025
I received my part late without an explanation as to why it was delayed also The carrier delivered the package to the wrong address causing me to have to track it downCarParts.com, Inc. Response
02/05/2025
Hi,Thank you for reaching out and sharing your experience. We're really sorry for the delay in delivering your order and for the inconvenience caused by the package being misdelivered.We understand how frustrating it must have been to track down your package, and we regret that you were not informed about the delay in advance. Please know that we take such issues seriously, and we have addressed this internally to improve our shipping ********** a resolution, we have processed a refund for the delayed delivery as a token. You should see the refund in your account in 1-2 business days.We appreciate your patience and understanding, and we value your business. If theres anything we can do to assist, please dont hesitate to reach ******** regards,Carparts.com TeamReview from Justin M
1 star02/01/2025
Ordered some parts for my car, hood, bumper and nose panel. Got an email saying the bumper and nose panel are out of stock and I got refunded but was told to reach out for possible replacement parts. Called in and spoke to someone who said theyd have to check with the warehouse to verify stock. Called me back at 6am the next day saying yes they are in stock and will ship same day. Multiple days later received another email saying theyre out of stock and refunded again. Called again saying how unhappy I am with them and the *** said he will triple check and the parts are indeed in stock. Yet again got another email saying theyre out of stock and got refunded. Beyond frustrating as my car is at the paint shop occupying space and costing me money as we were waiting for these parts that should have shipped weeks ago. Very clear disconnect between customer service and the actual ***********************. Be wary of estimated arrival dates as the one part that was in stock is now a week over the estimated delivery date and still hasnt arrived. Do not use this site if you have any sort of deadline to reach or actually plan on receiving the parts you order.CarParts.com, Inc. Response
02/04/2025
Hi ******,We sincerely apologize for the frustration caused by the repeated stock availability issues. We understand how important it is to receive parts on time, especially when your vehicle is in the shop. Unfortunately, there was a disconnect between our inventory system and warehouse updates, which led to inaccurate information.This is not the experience we want for our customers, and we are actively working to improve our processes to prevent this from happening again. Rest assured, we are looking into this matter further.If you still need assistance, please feel free to reply to the email weve sentwere happy to ********* regards,****** *.Customer Advocate TeamReview from Bill S
5 stars02/01/2025
Great pricing, service, returns and speed. Never a question unanswered.CarParts.com, Inc. Response
02/03/2025
Hi ****, Thank you so much for your kind words! We're thrilled to hear that you're happy with our pricing, service, and speed. Its our goal to provide the best experience possible, and were glad to know were meeting that standard.Regards, CarParts.comReview from JOSHUA A
1 star01/30/2025
I ordered a hood for an 07 **** f150. I received the wrong hood. No big deal it happens. I contacted the company I had to order another hood pay for it and then set up the return. I was told I would receive a label to return in 24hr. 2days past I contacted the company again and was told again I would receive lable by email in 24hr. It's been 3 days and they still haven't sent label. Im starting to see that they don't want the return. If they don't process it then they don't have to refund the purchase. . It may seem hard to believe but I got all my communication with them and the paperwork to prove what I'm saying is factCarParts.com, Inc. Response
02/01/2025
Hi ******, thank you for sending us this feedback, were sorry to hear about your recent experience with us. We sent you an email to further discuss this matter, please reply to our email for immediate help. Thank you,CarParts TeamReview from S. S.
1 star01/28/2025
************* of a company. You can't leave reviews anywhere. They only ship 3 days a week but boast and advertise fast shipping. They offered me $3 for a refund. Sketchy, sketchy, sketchy.CarParts.com, Inc. Response
01/29/2025
Hi *********,We sincerely apologize for the frustration you've experienced with your recent order. At CarParts.com, we strive to provide a seamless shopping experience, and we regret that we did not meet your expectations this time.Regarding your concerns, we do our best to provide accurate shipping estimates and transparency in our policies. However, we understand that delays and unexpected issues can be frustrating. Per our records, your order was processed and shipped from our warehouse in a timely manner. However, the shipping carrier might have experienced unprecedented demand which caused the delay. Rest assured that we will relay your feedback to our Shipping Team so they can investigate further and improve where it's needed..Your feedback is valuable to us, and we appreciate the opportunity to improve our ************ regards,CarParts TeamCustomer Response
02/06/2025
The part didn't leave your warehouse until after it was supposed to arrive at my doorstep. Now you're refusing to give me a full refund for a package I didn't even open. You're stealing from your "customers". When I pay $55, I expect $55 back. Not $41.Review from Morris M
5 stars01/27/2025
The parts that were sent to me was the correct parts *** was sent to me in very fast way the personal works in a professional way will recommend to others many thxCarParts.com, Inc. Response
01/28/2025
Hi ******,Thank you for your wonderful feedback! We're so glad to hear the parts were correct and arrived quickly. Its great to know you found our team professional as well. Your recommendation means a lot to usmany thanks, and were here for you anytime you need!Best Regards,CarParts TeamReview from Alejandro I
5 stars01/27/2025
Great service, the part I bought was the exact one I needed and also I had a call with costumer support for a mistake I made and the guy was super patient and took care of the problem easily. 5 stars hands downCarParts.com, Inc. Response
01/28/2025
Hi *********,Thank you so much for your kind words and fantastic feedback! We're thrilled to hear the part was exactly what you needed and that our customer support team was able to assist you promptly and patiently. Your satisfaction means the world to us, and we truly appreciate the 5-star rating. If you need anything else, don't hesitate to reach out!Best regards,CarParts Team
Customer Review Rating
3.17/5stars
Average of 456 Customer Reviews
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