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          Business Profile

          Restaurants

          Yoshinoya America, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurants.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/03/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Yoshinoya at ************************************************ attempted to tow my car from the parking lot on 12/14/2024 and charged me $280.

          • Initial Complaint

            11/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My car was tolled in less then five minutes illegally the company Security Guard called tolled company as a side hustle to Impound my vehicle

          • Initial Complaint

            05/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I went to the Yoshinoya in ********, **. I asked for condiments and chopsticks l got neither. It took me 3hrs to get home. I called the manager & told her the problem. She hung up on me. I've called the customer service # for5 days. No one returned my calls.

          • Initial Complaint

            04/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            There have been several incidents when they act as if they are applying the discount, physical coupon or on their app, but they don't. If you don't pay close attention, you are overcharged. There are also many other issues with this location.

          • Initial Complaint

            04/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My family visited the location on 4/7/24 and ordered the firecracker chicken via the drive thru. My two sons shared an order of chicken. One of my sons brought to my attention that after taking a bite, he noticed the chicken was raw. We immediately drove back to the restaurant and spoke the "manager on duty" named *****. He inspected the chicken and recommended I file a complaint via the app. He was very dismissive about the issue and did not seem equipped to handle such a concern. I asked him if they are temping the chicken and he said "the fryer has a thermometer" to which I replied, that obviously that isn't working for them because this chicken is raw. I called customer service the next day (Monday, 4/8) and left a voicemail but didn't receive a response. I called again on Wednesday, Thursday, and Friday. Still no response. I sent a message via instagram DM. No response. I called District Manager, ****, on Saturday, 4/13 and Sunday, 4/14. No response. I emailed the **** Vinny, on April 10. No response. My sons were both very ill from the experience. Both experienced violent diarrhea, and one was vomiting to the point where he missed school, and I missed work to care for him. I am calling the health department tomorrow, as I feel I have no choice but to take matters into my hands to keep the community safe. Clearly, the restaurant has no intention of making it right with me.

          • Initial Complaint

            11/28/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            The Yoshinoya app that I use on my mobile phone is supposed acquire points for every purchase. They can be accumulated up to 250, at which time you earn $5 credit. It says in the disclaimer that the "points" can expire. But the reasons why are unclear, just that they "can" automatically expire at 6 months; also it says they can be terminated for no reason at all but I haven't misused the app. This first happened last year, after they changed the app design, and has happened over and over since. They just expire for no reason or revert back to zero, often, right before I'm about to earn credit. I've tried to reach they're customer service, and use the email complaint form in the app but I always get an answer machine, and I never get a reply. This last time they expired after 2 weeks.

          • Initial Complaint

            09/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            On September 8th, I parked in the Yoshinoya parking lot. I went to order my food then went to the bathroom. After I ate, I went out to the parking lot and my car was gone (it had been towed). I asked the security guard where it was and he told me it had been towed. I told him I was a paying customer and had been in the store and he said he had asked every patron and they denied it was their car and they towed it. I'm not sure if this happened while I was in the bathroom, but I asked other patrons and they said they were never asked this. The tow company then said it would be $436 to pick up my car which is a ridiculously high amount! As I looked at more reviews online, they all say that the security guard works with the town companies to get cars towed. Personally, I have nothing against Yoshinoya but I believe that the guard is corrupt.

          • Initial Complaint

            03/23/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I ordered a combo XL with upgraded upon noodles options on March 17th, 2023. The noodles were fully burnt and unusually tough. I tried to call to the store since Friday to Tuesday on the following weeks and tried to called the headquarters/customer service number but nobody answered the call no matter where. Seems like they don't really have a customer service center or valid number to call which I think is not very legal as a chain food restaurants in the US. Burnt food has a very high carcinogenic rate and direct damage to the stomach and intestines. Since no one can get direct contact with customers in the past week, I have the right to believe that this company does not care about the health of customers, and even they don't pay attention to sell food may harm the customers. I suggest that the ******************** and *** to investigate for this issue.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          991 Knox St

          Torrance, CA 90502-1006

          Get Directions
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          (310) 527-6060

          Customer Complaints Summary

          10 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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