Complaints

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a ride on train from this company in March of 2021. The train was $9450 USD for just the locomotive. Deposit was sent in March and the full remaining payment was sent in August. I was told it was ready to ship in August. It wasn't. They decided to keep the locomotive that was for me as a demo unit and did not tell me and I ended up having to wait for another unit to come in from *****. For months I was led on that I would have my locomotive in early fall, then November, then December, then January. I then was told February. Finally in March I still hadn't received it. I gave them an ultimatum that I want the locomotive (that I was told would come with sound, and special "******** Train Options", which it didn't) needed to come by the end of March. They finally shipped the loco on March 30th, and I received it about 2 weeks later, NOT FINISHED. NO sound, NO ******** Options, NO wireless remote. I was livid. I spent over $13,000 ******** on this item and they didn't have the decency to actually finish the item. I was also supposed to receive a free train car with this order, and due to the fact that the cost of shipping went up, I had to forfeit the train car to pay for the shipping. I was told that after I received the engine, that I would get the sound card and the wireless remote within 2 weeks by mail (it has now been 4 months and I still have yet to receive the items, and every time I call them out on it they brush me off and won't give me an honest answer. I am tired of having to chase them and I want what I am entitled to, which is the free ride on car, the sound card and the wireless remote. Other people have gotten their items with sound, and I haven't received anything. It's very unfortunate that I have to reach out to the BBB to get my items but it's what I have to do. I have had nothing but problems with this company since ordering. I am tired of the lies and the ever changing stories I keep getting told by the company. I want them in 14 days.

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