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          Business Profile

          Hygiene Products

          The Flex Company

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hygiene Products.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered this and needed it right away. It did not arrive even though tracking said it had. I went and bought another one at ******* and asked the company to refund since it didn't arrive. The company refused to refund and told me they would send me another instead. I told them that I already ordered one, and even send a picture of the one that I ordered, but they still refused to refund. I cannot use more than one, and would like a refund.

          • Initial Complaint

            07/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The date of the transaction was July 14th at 8PM. I placed an order with the wrong card because all I pressed was checkout and they automatically ran my shop pay card. I contacted them immediately (within two seconds) and they refused to refund me because they said they had the order sent to ***. Its Sunday. Theres no way they sent that to the delivery service within two seconds on a SUNDAY. LIARS and SCAMMERS. This is a scam. I told them I could even change the card, or whatever. They refused. Horrible customer service.

            Business response

            07/18/2024

            We are sorry to hear about your poor experience.  As our customer support staff shared with you via SMS text messaging after your initial inquiry, our checkout process provides several options for Express checkout, through Shop Pay, Paypal, Amazon Pay, or GPay. We are unable to completely any of those checkouts without the customer's consent.  After a payment is processed we do not have the ability to change the payment method or cancel the order, and all sales are final.  Please refer to our refund policy that can be found here: **********************************************; That said, as a one-time courtesy, we have processed a refund for your order.  Please allow 5-7 business days for the credit to be reflected on the payment method you used to complete your transaction.  As we cannot cancel orders once they are processed the item may still be delivered to you.  If you do not wish to keep the product please refuse delivery, or consider donating the package to a women's shelter as menstrual products are always needed and greatly appreciated at these facilities.  If you have any other questions please don't hesitate to contact us.

          • Initial Complaint

            08/17/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This product did not work for me. I tried to return to the retailer Walmart but they would not accept a return due to it being a hygiene product. I tried reaching out to the company and they refused to help. I have attached our email threads.

          • Initial Complaint

            04/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            ORDER #XXXXXXX $55.98 I ordered products from The Flex Company. It took several days to reach my residence. Upon opening the box it appeared to be tampered. Out of caution I requested an exchange and sent pictures. I had to email twice to get a response that was relevant to my request. The company's response was it didn't "appear" to be tampered and they wanted more pictures. It wasn't worth going through more uploading more pictures. Why should I? I requested a refund and they declined, due to the possibility of the product being vulnerable to tampering (which is the EXACT reason that I requested an exchange). This is indeed ********** in an effort to keep my money and not provide me with a safe product that I can be sure about using. This is a health concern for me. Asking for additional pictures and more of my time is rude and shows distrust in your customer base. I didn't request a refund, I requested reassurance. Now, I just want my money back.

            Business response

            06/07/2022

            Business Response /* (1000, 13, 2022/05/27) */ Customer contacted Flex support with concerns because one of the products in their shipment had arrived with shrink wrap loosely connected to it. The case was escalated to our regulatory team which investigates these types of complaints. The escalation caused delays in communication with the customer. The regulatory team deemed the product undamaged. We reached out to the customer to let them know the shrink wrap is from multi-packaging from the distribution center and is not meant to come with individual packages. We apologized for the confusion and delays caused by the shrink wrap, refunded the customer, and sent a replacement product so they could feel confident using it.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          318 Lincoln Blvd #200

          Venice, CA 90291-2827

          Get Directions
          Visit Website
          (800) 931-0882

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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