Complaints

• Initial Complaint

  03/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I preordered 4 status from this business in 2022, all of the statues had dates of delivery from June-Oct 2023. When Oct 2023 came around, I sent an email asking if the statues were still going to be made and when. I received an email stating that they were still going to be made but no reply as to when they were to be expected. In Jan 2024, i received emails stating that all 5 statues were available and I had 5 days to order them. They have two systems and when I went to the old system to try to order my items, their system wouldn't allow me to check out. I sent an email request through their system and never heard back. They are now claiming they never received it and that since my 5 days have past, my money that i put down on the items are forfeit.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Consumers should know that this company asks for your SOCIAL SECURITY NUMBER when making a purchase! Its not required, but you cant tell its not required. The language used on that screen implies it IS required. This puts buyers in danger of scams and identity theft. This is extremely suspect. Is it even legal to collect this?

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In 2022 I was charged for a pre-order. I have since been informed by Iron Studios that the item is sold out. To their credit, they have stated they have sent emails prior to the event. However, I closely monitor my inbox and junk folders because of content erroneously identified in the past as junk by the email logic. I never saw the emails in question. Now I am not able to be refunded my downpayment. The business has offered to provide a gift card, however, given their suspicious contact methods up until now, I can't trust that I would receive a follow-on item, even if I were able to find something of interest on their site. If you intend to order directly from Iron Studios in the future, I would recommend caution.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I see others have the same issue with preorders. I preordered an item last year in October 2021. It's now November 2022. I see the item has been released. Where's my order?? Well, apparently, the orders don't process automatically. Instead of charging my payment and shipping my order, I have to read through the site to find out that I'm supposed to contact them again about receiving an order I already placed. I don't recall having to do this for previous preorders, so maybe they changed their process. Either way, I didn't receive any notice about the item, and they already have my deposit. Needless to say, I will no longer be pruchasing anything from Iron Studios is this is the process. I want to complete my order, because no one else makes *****, and move on with life.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩