Complaints

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  EXTREMELY FRUSTRATING trying to return merchandise! Cust serv has given me the run around & refuses to give a return address to return items.I was sure to read thru order & return policies before ordering. I ordered multiple rings from the company to see what would work best for me. I found 2-4 rings I really liked & was glad I was able to try them on in person. I was sure to contact cust serv w/ the email provided shortly after receiving & deciding on the rings I wished to keep (within 2 wks), making sure I returned unwanted items w/in 30 days of receipt as instructed. There is no phone # or return address published anywhere that I could find on web other than here @ BBB. Email after email, CS tried to get me to keep more of the rings I ordered, offering discounts on all. I just want to return the ones I don't want & get my money back like the website offered. After a couple of emails back & forth, I did agree to keep a couple of more rings, sort of just to be nice, & I did like them. BUT, CS continues to refused to give me return auth & return address. I've emailed several times, sent messages thru website, & it has now been several ****** **** has ghosted me. I have been extremely polite. I have asked why CS is refusing to give me return address, w/ no response. I was sure to say I had all rings packaged just as they arrived & ready to immediately return when given instructions & address. Now it has been a few weeks since I last heard from CS & going on 2 ************* continued to ask for a return authorization & return address & have received no response. I have about $1500 invested in these rings they refuse to allow me to return. The promise of a return policy has been a scam. After researching reviews online outside of their website, I've read multiple w/ same problem. I cannot not vouch for the authenticity of the moissanite stones b/c I have not had them to jeweler yet. I am having my doubts based on the poor business ethics this company seems to have!

  Business response

  07/16/2024

  Dear ***,

  Sorry to keep you waiting. We greatly appreciate your participation in mediating this issue.

  We are very sorry for any inconvenience caused to *********** and we have been working with her to resolve this issue. *********** placed two orders on our website. We have responded to every email sent by customers and are actively working on issues. We are also very grateful to *********** for her patience. Our communication process has been slow.

  We have communicated all the details with *********** and sent her the return address on July 9. Since then, we have been sending emails to inquire and waiting for *********** to return the items. After the item is returned, we will refund the difference and send her the exchange rings.

  Thank you again for working with us on this issue. We will continue to work hard to provide better services to our customers. Thank you for your time. Best wishes.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased jewelry from a company called Read Your Heart. The ring cost ****** I am trying to return it, as it states returns are excepted within 30 days. I received the package on Friday Dec. 30, 2022. I e mailed them immediately and I have not been able to get an address to return the item. I have had 4 responses from them, the last telling me I can have a ****** discount to keep the ring, or it will cost me more to return it due to shipping. It came from a warehouse in **********, but the e mail said that is not where I should send it. This company does not have a phone contact, probably from *****, and therefore I feel I should get my money back in full. No receipt is included in package.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩