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          Online Shopping

          DSTLD

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/14/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a pair of jeans (order #XXXXXX) that do not fit. I have reached out to customer service multiple times so I can return the item. The company has been extremely ************* I simply want to return the item and get a refund.

            Business response

            06/02/2022

            Business Response /* (1000, 8, 2022/06/01) */ already sent the return label for a refund to the customer Consumer Response /* (2000, 10, 2022/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

          • Initial Complaint

            04/19/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I believe the online retailer ***** is ******** ********** return policy **** and also engaging in ********* ************ Recently the company was running a 70% off promotion. No where on the website, on the product pages, nor during the checkout process was there written notice of "final sale." This was also not mentioned on ads promoting the 70% off sale. When trying to return my items, I was told by the company they are considered final sale and cannot be returned. My purchase details are below. Website: ********* Order Date: ******* Order #: ****** Order amount: ******

            Business response

            07/01/2022

            Business Response /* (1000, 5, 2022/04/22) */ The customer was unaware that the code he used was for final sale. He is now in communication with one of our reps and we are resolving the issue on our end. Attached are the promotional photos that show that the sale is final sale.

          • Initial Complaint

            04/15/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Recently, DSTLD had an online sale. I purchased three t shirts. I am very particular about fit, but I figured if they did not work out, I could return them. I received the t shirts and the fabric was cheap and the fit was horrible. When I attempted to return them through the online portal, they were "not eligible for return." I looked at DSTLD's return policy and it states they do not refund "final sale" items. The problem I have is DSTLD never listed the t shirts as final sale. The ************* that directed me to the sale, the site, the product description, checkout. While this ********** I ******* I could explain this through email and they would acknowledge the oversight and refund my money. I have emailed the company four times over the course of 3 weeks. The first reply came two weeks after my initial email. That email was an automated response stating their intent to respond within 24-48 hours. I still have yet to be contacted and they have done nothing to resolve their deceptive sales practices. Do not give these ******** your ****** ********* and completely absent customer service.

            Business response

            06/29/2022

            Business Response /* (1000, 8, 2022/05/04) */ the customer placed the order with a 70% off code (final sale) it was also posted on our website. We've responded to the customer's concern twice, informing him that we can process a return because of the final sale.

          • Initial Complaint

            04/02/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I received my jeans and they did not fit. I tried to reach out to the company numerous times inquiring how to go about doing a return. After numerous attempts and no response I paid to mail the jeans with tracking asking to be credited. They were received March 11 and I still have not received a credit.

            Business response

            07/07/2022

            Business Response /* (1000, 8, 2022/04/20) */ The customer reached out to us a few days after this was filed. We responded and let her know that the refund was processed but it would take 3-5 business days to reflect on her original form of payment. The customer should have received the refund now.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          4700 S Boyle Ave

          Vernon, CA 90058-3000

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          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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