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          Business Profile

          Online Retailer

          LegionKick

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Transaction Dates 08/24/2023 and 08/16/2023 Amount of money paid in total $296 I ordered two separate pairs of shoes: Air *** 2017 'Black' 849560-001 x 1 Size: Mens US10.5 / UK9.5 / EU44.5 / ****in for $142 on 08/24/2023, Tracking Number 92612903396153000002056134,and Air *** 1 'Sketch To Shelf - Black' CJ4286-001 x 1 Size: Mens US10.5 / UK9.5 / EU44.5 / ****in for $154 on 08/16/2023, Tracking Number 92612903396153000001602837.One of the pairs of the shoes I received was not what I ordered (wrong size and totally different brand and style), and the other pair did not match the pictures well and seems to be a bootleg/non-authentic product.I attempted to contact the business per instructions on their website through email, but only received automated messages that are not followed up on by the business. There is no listed contact phone number. I found this companies site advertised on ********

          • Initial Complaint

            07/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I tried to buy shoes from this site. At the last minute I tried to cancel it. Originally, it said I was ordering 4 pair which I only wanted 1. Once I backed off. It issued a statement about the delivery time along with all kinds of return disclaimers that were not available b4 the purchase. But it contained to process anyway. I immediately contacted email to cutomer service to cancel. It immediately me that the office was now on vacation STARTING on the date I just bought them and until the 31st....I bought these on a Wednesday afternoon.!!

          • Initial Complaint

            02/20/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchase a pair of sneakers on line in December 2022 from Legion Kick aka outlet kicks. I ordered a size 7.5 and received a size 6. When I asked for a replacement or refund the company told me no that they sent me the right size, which they clearly didn’t; basically calling me a liar. I would like to report and receive a refund. This company doesn’t sound genuine as it is. I have sent emails back and forth since December and I get a reply a month later. Thank you.

          • Initial Complaint

            01/12/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a pair of sneakers from SNKR HOUSE on 6/19. I never received the shoes. They did not have a phone number so I reached out to their customer service email 3 times and never received a response. The company has since been rebranded under the name LEGION KICK https://www.**********.com/. They are hoping to continue scamming people and rebranding and should be prosecuted.

          • Initial Complaint

            12/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On November 22, 2022 I went to the website to purchase a pair of shoes for my son. Immediately upon order $142.95 was withdrawn from my checking account. On November 30, 2022 I received an email saying package was on its way. I have heard nothing since. I decided to go to their Instagram page to see if they were posting anything about shipping delays when I saw they said they were being scammed and in fact do not have a website on a storefront which is not the address that is being provided on the website.

            Customer response

            12/12/2022

            I would like a refund for the purchase of the shoes I bought from LegionKick since took my money but gave me nothing in return.


            Thank you
            **** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Victorville, CA 92395

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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