We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Veterinarian

          Care At The Courtyard Vet Clinic

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Veterinarian.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/29/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            My husband brought our pit bull Blue of 12 years to the office on July 20th 2022 to be cremated. He had passed away earlier that morning. I called and made the appointment for 12:30pm. My husband struggled to get up out of the car .Our Blue was 75 pounds and my husband also has back problems. Not one person helped him get him out of the car..they watched him struggle. The whole time my husband is visibly distraught and upset. The lack of sensitivity and empathy for him was disgusting. The fact that not one person intervened is appalling. That was a family member and my husband had to get him on the gurney by himself. That was extremely traumatic. We are on a tight budget and we paid for a private cremation and we expected more from this establishment. I cannot wrap my head around how they let my husband struggle to carry our Blue out of the car. Disgusted . For the amount of money they charge people we expected better service ...it was hard enough losing Blue and then to experience that...we will never forgive that.

            Business response

            08/18/2022

            I am writing in response to the complaint filed by ******* *******.  Her deceased dog was brought into the clinic for cremation.  She stated that no one helped her husband bring the deceased dog into the clinic.  This information is entirely incorrect.  Although we had limited staff at the time of her husband’s arrival, two of our veterinary receptionists brought out a stretcher and worked to assist the owner in bringing the deceased pet into the hospital.  We understand the importance of animal family members and we treat these situations with compassion and respect. I have spoken to staff members to verify the information I have provided is accurate.  Please feel free to contact me if there are any questions.

            ***  ***** ******* 

            Customer response

            08/19/2022

             I am rejecting this response because:
             I don't feel like they handled anything about this correctly....I hope this does not happen to anyone else. This was our son and we could have used a little more sensitivity. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          120 N Akers St

          Visalia, CA 93291-5121

          Visit Website

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.