Complaints

• Initial Complaint

  11/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 2 cans of peach halves in heavy syrup to make my peach cobbler. The can wasn't as full as it normally is and then I see this huge ugly pit at the bottom of the can.I had to throw out the whole cobbler and had no dessert to feed my company! I was so embarrassed. I am 64 on Social security and I'm disabled and don't drive. I have been buying del Monte special, when I have company. No more I will buy store ******* want to be compensated for this horrible experience.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,I purchased a Del Monte Fruit Cup package of 4 from *******. There was a peach pit in one of the sealed fruit cups and my partner cracked his tooth and also damaged his top molar. We submitted documentation online with pictures after they provided us a mailing address that our certified letter with return receipt hasn't been accepted in over 2 weeks. They have tried to lowball us on the dental work submitted by our dentist to them online. There are copays, xrays, cost of mailings as well as getting the run around time after time from these unprofessional thieves. Our contact was ***** Marriott a horrible man with absolutely no compassion at all. His contact information if he ever picks up the phone ************ ***************************************** or returns an email - never. They just don't care, and we questioned why there wasn't a recall on the fruit cups, but they just don't care about the consumers or the cost of fixing their egregious known defective foods. Not one apology, just low ball so you get lost and now it will cost us money to repair what their defective fruit cups did to us. We would like to the entire cost of repairs submitted to by our dentist and since the molar has shifted as a direct result and now must be extracted, we want the entire cost and an extra amount in case of infection or other problem that happen after surgery. We didn't sign up for this and now we have to pay. That's completely unacceptable. The man is rude, so ******* has been rude as well.

  

  Business response

  11/22/2024

  Good afternoon,

  Del Monte Foods, Inc. does not comment on pending claims/investigations.  However, Del Monte Foods top priority is the quality and safety of our products. We follow all food safety and labeling guidelines set by the ********************************* (***). Fragments of peach pits are considered a natural and intrinsic components of peaches.

  Customer response

  11/22/2024

   
  Complaint: 22491956
  
  I am rejecting this response because:

  Del Monte Foods has refused to settle my dental claim after their "allowed" peach pit (that's what they identified it to be, we're guessing to get out from under their responsibility), which cracked my bottom tooth and shifted the teeth above, so much so, the only solution is to extract it.

  They told me to send hard copy dental records to the address listed and confirmed in their letter and had the audacity to refuse the certified mail with return receipt requested. I also have updated dental records to submit as well. Fortunately, an email was sent to ***** Marriott who couldn't be bothered. Same with the woman who worked for the CEO. They just don't care. Horrible people.

  Still not sure if it was a peach pit but why show zero compassion or apologize for the pain that was forced on me.

  What are they going to tell a child's parent who heaven forbids chokes on whatever their acceptable item is. We believe it was a piece of plastic. Be careful.

  Interesting how the *** showed serious concern, while Del Monte Foods is perfectly fine with consumers cracking teeth or choking.

  After demanding to be reimbursed for the updated current documented dental work, they insulted our family with a low ball $800 offer which was unacceptable for fixing a ************* and having another tooth extracted. Once they refused to sign for the hard copies documents it became quite clear who we were dealing with and why our story must be told. One of the NY's TV Troubleshooter's has spoken with us and will be getting involved shortly, we've been told.

  The bottom line, we purchased sealed fruit cups made by Del Monte Foods who refuses to stand by their brand and prefers to run over elderly folks with low ball settlements with zero compassion and apologies. Sadly, our story may be yours one day when dealing with the horrible folks at Del Monte Foods. They've lost our family's business forever. Thanks for listening and be careful eating products from Del Monte Foods, your life and health may depend on it.

  Sincerely,
  
  **** *******

• Initial Complaint

  10/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am making a report regarding some Del Monte canned products. I had not purchased this company's products for many years, but recently did buy some (from about May - October 2024). The canned grapefruit does not seem to have enough fruit in it and more liquid than it should have. I have also seen similar complaints for this item on ******. I also recently bought a can of zucchini in tomato sauce. There were 3-4 small bites of the vegetable taking up maybe 12% of the can and the rest was just tomato sauce. I sent an email to the company with these concerns but have heard nothing from them. It appears that either they are having issues at the cannery or they are intentionally cheating people. I will not buy their products again unless I know for sure that they have made improvements! Really sad as I and my children grew up eating their products, but they have obviously gone down hill.

  

  Business response

  10/29/2024

  Good Afternoon, 

  We were able to reach Ms. **** on 10/14, we attempted to collect some additional information from the cans to report to our quality assurance team and we sent several coupons with the hopes that Ms. **** will consider trying our products again. 

  Ms. **** - thank you again for speaking with us about this issue. I truly apologize for your unpleasant experience, and we appreciate you bring this issue to our attention. Our reputation is built on the high quality of our products and the trust our customers place in us so we pack our products under strict quality control procedures and careful supervision. Our efforts simply aren't successful if the cans aren't filled properly. We will take any necessary corrective action steps to help prevent this going forward. We again appreciate the feedback you provided, and we will continuously look for ways to improve our products. 

  Thank you again for speaking with us, if you have any additional questions or concerns, please dont hesitate to contact us.

  Customer response

  11/01/2024

   
  Complaint: 22418781
  
  I am rejecting this response because:  I never did receive the coupons that they told me they would send. I was going to use them to get more of the same products then compare them to the previous ones that I had problems with. If there were still issues with the newer purchases I was going to save the info on the cans to pass on to the company.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Recent purchase. Just thought you'd like to see......

  

  Business response

  10/29/2024

  Good Afternoon,

  Thank you for contacting us regarding your customers recent experience with Del ********************** Cut Green Beans. 

  I assure you we take these issues very seriously. We have a rigorous program of inspections and quality control measures that are designed to remove all undesirable vegetable materials and substandard beans from the final product. However, despite our best efforts, given the agricultural nature of our products, there remains the remote possibility that small amounts of stems or blemishes can pass through our inspections and travel with the raw materials into the finished product.  Please be assure that we take this matter very seriously and our ** teams will continue to work diligently to remove unwanted material before it reaches the finished product.   

  We were able to reach Mr. ****** on 10/14 and we sent complimentary coupons with the hopes he will give the product another try. 

  We are certainly appreciate you taking the time to reach out and report this issue and we appreciate the opportunity to respond. Please don't hesitate to contact t us if you have any question or concerns in the future. 

  Sincerely, 

  *****, Del Monte Foods Consumer Affairs. 

  Customer response

  10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been purchasing DelMonte whole green beans in a can for a long time, but this time I opened the can and and it didn't even have enough beans in it for two serving. The can was 3/4 water.( I counted the beans 14) It is only myself and my husband in the house for meals at this time and I try and purchase quality food. In the times of product down sizing I think DelMonte took this to a whole new level. I will have to rethink my purchases going forward Best is used by 28 Nov 2025 SAT ****** F02:47

  

  Business response

  08/26/2024

  Good afternoon,

   

  We spoke with **************** on 8/4/2024 and ***orted the issue to our quality assurance team and sent ***lacement coupons hoping to restore her confidence in our products, We also made a follow up call but we haven't received a call back. 

  We take product quality and safety very seriously. and we apologize your recent purchase wasn't up to the quality we expect you to receive. We appreciate the feedback, and we use the information provided to help improve our production. We would also appreciate the opportunity to respond to any additional concerns you have, if there is any additional information we can provide please feel free to call us at **************. When calling please provide the *** with the reference number 7087420.

  Sincerely, 

  *****, Del Monte Foods Consumer Affairs. 

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a can of Delmonte green beans from Kroger. The hard object broke my crown. The agents plural that I have spoken too has been very argumentative, rude, and racist. ***** Consumer Response Representative Reference #: ******* was extremely rude. He want me to use my insurance kept yelling at me over talking me which I have all recorded. This company is terrible. I asked for pain and suffering and to be reimbursed. This man accused me of having a pre existing condition. Which is insane. Mind you I had to call Delmonte they didnt call me even after I submitted everything. Im seeking an attorney and I will be going to a specialist cosmetic dentist. They referred my case to sedgwick TO GIVE ME A HARD TIME. THIS COMPANY IS EVIL. The adjuster was very rude but didnt disclose his name. Im going to a specialist that specializes in cosmetic dentistry. This company service is terrible. I will be happy to speak with the news media as well. Delmonte was only focused on my insurance benefits paying and not they contaminated product breaking my tooth. Keep threatening me with sedgwick insurance company. Delmonte should be out of business. This company has not apologized one time. Every time I call ***** answer the phone. He handle all people of color complaints.

  

  Business response

  08/02/2024

  Del Monte Foods, Inc. does not comment on pending claims/investigations.  However, Del Monte Foods top priority is the quality and safety of our products. We follow all food safety and labeling guidelines set by the U.S. Food and ******************* ******  We also pride ourselves on being a very diverse company.  We treat all customers with the upmost respect and will continue to do so.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The can of peaches, 29 oz. was half full of liquid, almost like water (not 'heavy syrup'). The other times I have purchased the product, it was only 1/4 full of 'heavy syrup' and rest peaches. The info on the end of the can is: best used by 09/07/26 with the folliwing: SAC 3250 UA 01 A

  

  Business response

  07/10/2024

  Thank you for contacting us regarding this issue. Ican assure you that this is not the quality we expect our consumers to receive, and we appreciate you bring this matter to our attention. We were able to reach ******************* on 6/24 and we sent a goodwill gesture to cover his purchase and hopefully try the product again. 

  If you have any additional questions or concerns, please don't hesitate to contact us.

   

   

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mom (a disabled senior)as well bought 2 cases of the fruit cup snacks.eats them on regular bases.bought yesterday when I took her to Walmart.chocked on wood splitter in pineapple.then another piece she found as well as I have a picture.was very upset since she use to have a trake and has issues.please be aware since could have been a toddler as well.now being cautious with these products

  

  Business response

  04/08/2024

  Good morning,

  Thank you for contacting us. Product quality is extremely important to us, and we are very concerned about both *********************** and her mother's experience with our product. We've made several attempts to reach ************** and we've left several messages, most recently we left a message with "****" on Friday 4/5. As part of our investigation into this issue we would like to gather some additional information about this issue, including the manufacturing info from the cup. 

  I assure you this is not the quality we expect you to receive, and we again apologize for this unpleasant experience. We would still like to speak with you, if you could contact us at ************** at your earliest convenience, when calling please ask for *** and provide the ref# *******.

  Sincerely, 

  *****, Del Monte Consumer Affairs
  

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a couple Cans of peaches and there was mold on the peaches in the can and the best buy date hadn't expired. Photos show the issue. Some people pointed out the bad peaches as this fruit was dumped into a fruit salad and at the end of a can the photos showed what was found.

  

  Business response

  03/04/2024

  Good afternoon,

  We were able to speak with **************** on 2/20/2024. This certainly isn't he quality we expect our consumers to receive when they purchase our products and we've sent a goodwill gesture in the amount of $50 dollars to reimburse him for the loss of his fruit salad. 

  We thank you again for bringing this issue to our attention. If you have any additional questions or concerns don't hesitate to contact us.

   

  Sincerely, 

  *****, Del Monte Foods Consumer Affairs

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 12 pack of fresh cut green beans at BJs on December 10th. I noticed an excessive amount of liquid in the can. The amount of green beans was not enough for 3 adults. I have measured the liquid in subsequent cans,each can has just under one cup of liquid. I am paying for a lot more liquid than I have in the past. I like del monte green beans but I dont like being cheated.

  

  Business response

  01/03/2024

  Good Afternoon,

  We were able to speak with ****************** on 12/20. We certainly regret her experience since this is not the quality, we expect our consumers to receive when they purchase our products. ****************** was able to provide the production info from the cans that she purchased, and we sent her a goodwill gesture to refund this purchase and to try the product again. 

  Product quality is extremely important to Del Monte foods and we appreciate the opportunity to address this issue. If you need additional info, please don't hesitate to contact us.

  Sincerely, 

  *****, Del Monte Consumer Affairs

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩