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          Business Profile

          Ecommerce

          Empire Ecommerce

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Ecommerce.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/27/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I entered into an agreement with Empire ******************************* to run an ecommerce store through ******* for passive ****** about a year ago. The *** that was discussed was 14months and example stores were shown. I paid roughly ******* and completed the process of "onboarding" which are step by step instructions provided by this company in order to apply for a store through *******. This application was denied within a week or so. *********** then pivoted to opening an ****** ecommerce store using similar onboarding steps. This store was accepted and opened. Over the past year the store has been "suspended" multiple times. The final time it was suspended I decided to do my own audit as my business bank account was not reflecting the ******** of net profit ************** "Sales Tracker" (displays net profits, cost of goods etc.) stated. During my audit I discovered almost ****** of charges on my business credit card that were not listed in their Sales Tracker. I have now lost upwards of ******* by partnering with this company and when I had a scheduled call to discuss my findings, the **** phone in addition to the **************** liasons phone both go to voicemail. I hope this complaint helps others in their decision making if they ever decide to go down the path of ecommerce. I have asked for a refund due to *********** breaking our agreement with no response.

          • Initial Complaint

            09/19/2022

            Complaint Type:
            Order Issues
            Status:
            Unresolved
            Empire E-commerce advertised ***** per month profit was possible running an ****** store after I invested **** for startup and management costs. I have yet to see a single dollar in profit. This is a ***** they are grossly misrepresenting potential profits and my store is now ********** They have ceased communication and broken the terms of our contract by stopping work on the store.

            Business response

            11/01/2022

            Business Response /* (1000, 8, 2022/10/14) */ Hi *******, I called in and your team told me to email you these details: I'm the CEO of Empire Ecommerce and we received notification of a complaint on our *** profile around September 19. This review is not from a real client of ours. I believe it's from a competitor trying to sabotage us as they did one time before, earlier this year. When this happened earlier this year, you helped get it removed fairly quickly which I'm grateful and hoping is a similar case with this one. Can you please help me with getting this false complaint removed? -- Best, ***** Consumer Response /* (3000, 13, 2022/10/18) */ Please find attached a screenshot of an email from their counsel attempting to sever the business relationship they are claiming never existed. Thank you,

          • Initial Complaint

            05/31/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            In May 2020, I started a contract with ************, CEO & Founder of Empire Ecommerce LLC. We both agreed to terms within a Contract where I paid him a substantial amount of money for him to manage and produce on my Amazon Store. ***** and Empire Ecommerce has not delivered according to the terms on the executed agreement. I have tried several times over the last 3-4 months to get in contact with ***** and inform him of the unsatisfactory performance of my Amazon Store. This week is Black Friday, the biggest sale of the year, and this morning a logged onto my store to check on the performance and my store is deactivated. I tried notifying ***** and his team numerous times via phone, text and email and I had zero responses. This has been the case since day one after they took my money for their management fees. I do not encourage anyone to hire ************ and Empire Ecommerce LLC for any ecommerce management service. His online marketing is deceiving, his telephone responses are vague, and his communication is not adequate. I was not delivered anything as promised and several of the terms within the Contract have been broken and not delivered. Empire Ecommerce LLC is Not Recommended. Product_Or_Service: Management Services Order_Number:***********************************************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

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          Contact Information

          West Hollywood, CA 90069-4109

          (888) 933-6747

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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