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Complaint Details
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Initial Complaint
12/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 5 bottles of ACV gummies & received them on 11/30/22. I opened the box on 12/7/22. All 5 bottles have an expiration date of 4/2023. This is only 3 months away. I contacted ****************** to request an exchange of the expiring bottles for some fresh ones. ************* replied that they could not send a reshipment at the moment, but that if I had not used them by the time they expired **** would replace them. I replied that I would not be consuming any of them, & that I wanted to return them now. CC replied they could not guarantee the new order would be fresh so they would not do an exchange. Told me to hold onto the expiring bottles until ***** & then to contact **** to return them & that then **** would replace them. I was also offered a free bottle. I replied I would not be holding onto the gummies until *****. It took me 4 emails before I got the address to return the bottles. I called the ************ number for assistance. NO ONE EVER CALLED ME BACK. They state on their site they will do so, but that is a lie. I had to pay to return the expiring gummies to them, $20.35. ***** is over 90 days away, not the 30 day return guarantee stated on their website. This is NOT a 100% refund guarantee, nor is it hassle free returns. I will only be refunded 100%, I will be refunded the cost of my order, minus the $20.35 I had to pay to ship their expiring gummies back to them. This is DESPICABLE customer service. Goli is not delivering fresh products. They only cared they had my money, not that they sent me expiring products. **** didn't even take responsibility to pay for the expiring gummies to be returned. It was not about not liking the gummies. I have been purchasing them from stores for a couple of years. I just recently became a member on their site and placed my 1st order, only to receive expiring gummies. Gummies that cost me $20.35 to return. HORRIBLE.
Business response
12/16/2022
Hi ****************,
We would like to extend our sincere apologies regarding the concerns you've shared with us. Customer satisfaction is of utmost importance and we would be more than pleased to assist you.
We understand you've received an order of Goli Apple Cider Vinegar gummies with an expiration date of 04/23.
As a token of our apology, I've processed a full refund on your order. Please note your refund may take up to 5 business days to be reflected in your account. I have also arranged to have a fresh order of 5-bottles of ACV reshipped to you via priority shipping.
In addition, we have sent you an email to coordinate your reimbursement for the return shipping cost of your package.
Once again, we apologize for any inconvenience caused and please let us know if you have any questions.Customer response
12/24/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Goli refunded me for the price of the expiring gummies as well as for the shipping I paid to return them. They also sent me 5 bottles of the gummies that are not expiring. I am very pleased with this outcome.Initial Complaint
10/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have contacted customer service. I was not satisfied with their product, the product seemed to be dried out, and made me sick. I took pictures and sent it to them, asking for a refund. On their website they have this: Try it RISK-FREE! Our mission is to help you fall in love with your daily wellness routine through convenient and delicious products. If you're not completely satisfied with your Goli purchase, simply call us or email customer service and we'll give you a full, 100% hassle-free refund! They have been more then a hassle!!! Was in contact with 3 different people. One was asking me my symptoms when it made me sick, and if I contacted a doctor and other personal questions. I wanted a refund since I will not be using the items and they want me to pay the shipping in order to get a refund. The is false advertisement for 100% hassle free money back guaranteed if they refuse to refund and have a hassle about it.Business response
11/16/2022
Business Response /* (1000, 5, 2022/11/02) */ Hi Mrs. ****, We would like to extend our sincere apologies regarding the concerns you've shared with us. Customer satisfaction is of utmost importance and we would be more than pleased to address these for you. After reviewing your information, I see that one of our Customer Service agents requested more information on your symptoms when you mentioned it made you sick. This is our standard procedure and we must properly document any adverse events to our products. As you refused to answer any of our questions, we could not provide you with a refund unless you returned the order to us. As a token of our apology, a full refund was processed on October 31, 2022 for $27.46 USD and this refund may take up to seven business days to be reflected in your account. Once again, we apologize for any inconvenience caused and please let us know if you have any additional questions.Initial Complaint
09/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Goli has somehow started a subscription with their product. I have ordered from them in the past. However, I have been receiving an $81 order the past couple of months. I have emailed them to please cancel whatever subscription they have for me. I have also left voicemails and have heard nothing. Inbred this to stop and I have t been heard. It makes me highly suspicious of them.Business response
10/18/2022
Business Response /* (1000, 5, 2022/10/03) */ Hi Mrs. *******, We would like to extend our sincere apologies regarding the concerns you've shared with us. Customer satisfaction is of utmost importance and we would be more than pleased to address these for you. After reviewing your information, I can see that you enrolled in our Subscribe and Save plan when you placed an order on our website on July 30th, 2022. You were then rebilled on August 27th and September 24th, 2022. You visited our customer portal and cancelled your subscription after you were rebilled on the September 24th and then you reached out to us by email and voicemail on September 27th and 28th regarding your recent charges and subscription. As a token of our apology, I processed a refund on your last order for $81.71 USD on October 3, 2022 and this refund may take up to five business days to be reflected in your account. I can also confirm that your subscription has been cancelled and you will not be charged again. Once again, we apologize for any inconvenience caused and please let us know if you have any additional questions.Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I saw an add for Goli gummies for weight loss. this was endorsed ***************** I thought I would like to try a trial amount. They sent me 6 wks. supply in the amount of $299.00. I never agreed to that. When I tried to return the package, they said I had to wait 6 wks. When the six wks were up, my email was returned saying that this email cannot be answered. Now they have sent me another box which I did not order or open and charged me another $199. I do not want this stuff. I have no address where to return and if I did I would not get a refund. Hope you can help meBusiness response
09/29/2022
Business Response /* (1000, 5, 2022/09/15) */ Hi Mrs. *****, We would like to extend our sincere apologies regarding the concerns you've shared with us. Customer satisfaction is of utmost importance and we would be more than pleased to address these for you. After reviewing your information, I can see that the last time you placed an order with us was in January 2021 for $89 USD. We also have no record of you reaching out by email to request a return. To help us look into this further can you please provide a screenshot of the charges on your account as well as a copy of the order confirmation email you received. From there we will be able to assist you further. Once again, we apologize for any inconvenience caused and please let us know if you have any additional questions.Initial Complaint
05/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 5/15/22 Amount of money paid: $****** Nature of dispute: Ordered 20 bottles of gummies, only received 15. And the 15 bottles that was received - all the gummies are melted which is considered damaged products. Tried to call the company first at the phone on the website, recording said to e-mail. I e-mailed twice to the e-mail address on the website, never received a response to rectify the issue. I demand a full refund. Order number: *******Business response
06/16/2022
Business Response /* (1000, 5, 2022/05/24) */ Hi *****, We would like to extend our sincere apologies regarding the concerns you've shared with us. Customer satisfaction is of utmost importance and we would be more than pleased to address these for you. Upon review, we see that your message was received however, we apologize for any delays in getting back to you. Our customer care team has since then responded to you requesting additional information regarding the condition of your gummies. Your missing portion has also been shipped out, which we truly regret to hear you did not receive. We have our fulfillment and quality specialists reviewing your case to ensure this does not happen again. While we would be happy to provide you with return instructions for the refund, we kindly ask that we resolve this matter directly to ensure you're fully taken care of. Once again, we apologize for any inconvenience caused. Please let us know if you have any additional questions.
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27 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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