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          Business Profile

          Pet Supplies

          Beverly Hills Pup

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order 3558 was never fulfilled. I have tried repeatedly for an answer and want my refund. Ordered 1-22-2023. No excuse for me to try to pursue this with no response for this length of time

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I placed two orders (6 pieces) totaling $206. They only ever shipped 1 piece (costing $33.75). I received an email explaining there were holiday delays, but the rest would be coming. Nothing ever did. I've tried emailing them, but no response. I'd like a refund of the money they took without ever supplying product.

          • Initial Complaint

            06/06/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On Thu, Apr 27, 2023 at 8:19?AM ********************************* <************************************************> wrote:>> I have not yet received the balance of my order. Please advise when it > will be shipped; otherwise, I'm requesting a refund on my balance of > unshipped merchandise. Thank you.>> *************************************** > Independent Contractor >> On Wed, Apr 5, 2023 at 4:22?PM ********************************* > <************************************************> wrote:> >> > Thank you for the update.> >> > *************************************** > > Independent Contractor > >> > On Wed, Apr 5, 2023 at 12:56?PM BH Pup Shop <*******************************> wrote:> > >> > > Greetings *******,> > >> > > Thank you for your email.> > >> > > Your order is still being processed for shipping.> > >> > > We are looking to expedite your order as soon as possible.> > >> > > Once shipped you will receive an update via email.> > >> > > In the meantime if you have any questions or concerns do not hesitate to contact us again.> > >> > > Best,> > > **** > > >> > > On Wed, Apr 5, 2023 at 12:50?PM ********************************* <************************************************> wrote:> > >>> > >> I ordered my items on 03/19/2023. When do I receive them?> > >>> > >> *************************************** > > >> Independent Contractor

          • Initial Complaint

            06/05/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            February 2023 I purchased dog clothes and a toy for my puppy totaling $109.97 they sent out an email stating about 4 weeks processing due to delays, I waiting, it is now May 2023, Ive sent emails no response, no update, no tracking, no refund. I tried to dispute and they sent fraudulent tracking numbers!!

          • Initial Complaint

            06/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Online order placed March 29, 2023 (Order #****). I inquired about delivery status and was told via email that it would take 2-3 weeks (**** responded). They stopped responding to emails after April 7, 2023. Online, there are several reports of orders not being fulfilled. Email - *******************************

          • Initial Complaint

            03/22/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order for a jacket for my dog on Jan 14th. Order # **** for *****. I still have not received it. When I sent an email asking about it they sent a " track order" email which showed nothing. I told them this and have not heard anything from them. I just want my money back as their customer service is terrible. Thank you

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1632 N Orange Grove Ave

          West Hollywood, CA 90046

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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