Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TO WHOM IT MAY CONCERN THAT I WAS DENIAL FOR NO REASON THAT SAID BECAUSE I DO NOT HAVE A THRID PARTY. I HAVE SEEN THEIR REVIEWS AND THEY DO NOT WANT TO HELP BLACK PEOPLE I DO NOT UNDERSTAND THE REASON WHY. THEY CANT TELL ME WHY AND THEY ARE VERY RUDE AND UNPROFFESSIONAL . AND WHEN YOU LOOK ON THE WEBSITE AND CLEARLY SAY THAT THEY TAKE WORK INJURY JOBS.

  Business response

  01/14/2025

  We reached out to Ms. ***** this morning and reiterated that the reason funding was denied was because her worker's compensation case without 3rd party involvement was outside of our funding parameters. We explained to Ms. ***** the difference between with and without 3rd party involvement so that she could further understand the reason for the denial of funding. 

  We want to clarify that we do not tolerate any form of racism and treat all are clients equally and with respect. The denial of funding was based on our funding criteria, not on any discriminatory reasons.

  We are committed to providing equal service to everyone, regardless of race.

  Please let us know if there is anything else you need from us to help resolve this issue.

  Thank you.

• Initial Complaint

  12/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was told I would receive help to pay my bills but I was locked in with 1000 dollars being told I would receive more only to. Be told no every time sence and could not receive anything since and no other pre-funding place will help me because they locked me in with $1,000 and nothing sent because of that I can't get help financially from any other pre-funding place so I've gotten behind on my bills and everything else because they lied to me they locked me in with $1,000 to start telling me I could receive more to pay my bills and every time I have asked ever since I've been told no

  Business response

  12/04/2024

  Dear BBB,

   

  We regret to hear that the client is dissatisfied with the funding amount. Unfortunately, our funding decisions are based on the assessments made by our underwriter rather than the client's requested amount.

  Please let us know if anything else is needed from us to resolve this issue, thank you.

   

   

  Customer response

  12/11/2024

   
  Complaint: 22617270
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  So this company had provided me with basically a cash advance and I fell on a hard times and was unable to pay it back for about a month or two, and then just recently I received quite a few harassing emails threatening me and and trying to offer me deals to pay it off and then finally I came to a point where I was doing a little bit of okay financially and they had offered me a deal where if I pay it off in full they will send me $2,500. So the total with interest was $520 that I needed to pay and I only had $530 and I needed them to guarantee that they were going to send me $2,500 otherwise it was going to s**** me over for the week for groceries and other bills and they promised me they would send me the $2,500 so I reluctantly sent them $520 only to have them completely ghost me and leave me with absolutely nothing. I have multiple emails verifying that they were going to send me money I even had him draw me up a contract to which he did only for them to completely ghost me and ignore all of my phone calls emails texts. Leaving me with absolutely no money for the week, no groceries can't pay any bills, absolutely nothing. When I simply could have just made a minimum payment of $25 and had money for groceries which I explained to them.

  Business response

  09/27/2024

  Hello,
  
  We checked our records and found no *** ******** in our client files. Mr. ******** might have confused us with another company. 

  Please advise if there is anything we can do to help resolve this matter as soon as possible.

   

  Thank you.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a cash advance from this company I was in contact with a case manager name ******* was in desperate need of funding she offered $500 and I tried to get funding elsewhere but because the offer was so low she said would give a lower interest rate on the loan and I can try again later I tried multiple times they denied each additional cash advance but never lower the interest rates as she said bad company to do business with she did not honor her word

  Business response

  02/29/2024

  As per request, I reached out to the client to discuss about the complaint lodged. However, I am unable to reach the client via the number provided. I left  VM and callback number on 2 separate occasions that I  tried to call.

  Call attempts made:

  02/27/24 @ 1:26PM

  02/28/24 @ 8:59AM

  Below are my contact details:

  Tel: ********************
  E-mail: ***********************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩