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          Business Profile

          Marketing Consultant

          Calign, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Marketing Consultant.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am writing regarding a redemption that has not been processed, points shorted on surveys and no responses. I've been a member of MSB for years. Until Dec 2023 it has been great - since Dec not so much: Months of login issues, broken captchas and erroneous account closures followed by mendacious, condescending replies. Since late May any inquiries go unreplied, redemptions taking far longer than three weeks to process. We complete an extensive profile when signing up to match us with surveys, but they don't. It's an endless circle of surveys you rarely qualify for that often end by getting flagged w/the tab saying “Bot Detection Terminated.” I'm not a bot, nor use any browser extensions or vpn, etc. Fusion surveys upon completion say points will be awarded within 24 hours, but never are. When inquiring (with no response) points get added, but each time I've been shorted points even though I send screenshots of said completions showing pending points. It's now more than three weeks and the redemption I requested on 8/17 has not been issued. I have sent 3 unanswered emails regarding this. I'm also attaching screenshots to show in total I should have received 3250 pts. for Fusion surveys. I was given 2750 (1750 on 8/13 - 1000 on 8/28). I want the redemption processed and the 500 survey points I'm owed. I'm not alone in experiencing these things with MSB. Countless complaints about these issues/same time frame can be found on various survey review websites. There is no reason to take this long to process redemptions or allot the correct points within 24 hours rather than wait until we write a week or more after not receiving them. And, there is absolutely no excuse for not replying to emails. I have screen shots of my account I take daily, a log I keep every time I login showing dates, surveys taken, points allotted/pending as well as every email I have ever sent - those replied to and those I have written that have gone ignored for the last four months. Thank you.

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          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2815 Townsgate Rd Ste 125

          Westlake Village, CA 91361-3007

          Visit Website
          (805) 688-5588

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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