Reviews

On November 23rd 2024 I purchased a fender acoustic with a strap and a cake bag for a little under $500 cash. Saturday December 7th I returned it could not get a cash refund with my original payment nor did I want to check I asked him if they could just issue it to my debit card which they supposedly did I have a receipt here they say it's issued the same day at midnight yet it is still not even hit my bank pending my bank would post it right away. I've called guitar center numerous times and got nowhere but rude responses and didn't really want to help and a phone rang for an hour was on hold three times for 45 minutes before having to hang up. I am getting nowhere with these people I understand it's only a couple days but I was told to refund issued same day. And I know my bank if it would issued it would be on my card. Plus also on my receipt it says payment type s b Visa voucher whatever that means I don't know my debit card is a Visa but they couldn't even answer that. I don't know what to do but I need my money

Hi S*******, We are very sorry to hear about your experience. Typically refunds take about 5 to 7 business days, depending on the bank We can look into this further for you and assist further if you email us at YourVoice@guitarcenter.com. Let us know any more details you have, including what location you visited originally and we can follow up. Thank you.

I don't praise Guitar Center at all, and neither would I recommend it to anyone. Yesterday afternoon I took two guitars with me. 1 a Fender Cherry Sunburst Telecaster. 2 An Acoustic/Electric guitar called Ashtorpe. The tall young man with the long black crly hair did not even play any of these guitars. He said: The neck was changed on the Fender Telecaster but I know the guitar plays fine and it stays in tune. He said there was a gap in the Bridge of the Ashtorpe Acoustic/electric guitar. Later tonight I looked at a Video and the gap in the Video had at least 1/16 inch gap. My Ashtorpe Guitar did not have such a gap. And like the Fender Telecaster IT STAYS IN TUNE. Seems like Guitar Center is Too Fussy accepting Guitars they would sell. They Want a Perfect Guitar But They Would Want It For Nearly Nothing!! There IAre a lot of Complaints on YELP ABout Guitar Center in Ocean New Jerwsey and I could See Why. I would Not Recommend This Store To Anyone.

Hi A*****, Thank you for your review! We appreciate your feedback. Please, email us at yourvoice@guitarcenter.com with more details and we will assist you further. Thank you.

Just the latest issue, $4000 Neve MBT with 48 month financing. The website wouldn’t give me the financing promo in the cart/checkout on my Gear Card despite it being advertised so I had to call. The lady got it to work eventually. Unit arrived clearly used/damaged. Sales lady won’t return my email. Put a customer service request in online, also went unanswered. So I call and get a new guy. He says I can’t return it for a good one AND keep the 48 month financing. What!? He asked for pics, I sent pics. He said I should return in store so I did. He’s now ignored 2 follow up emails requesting an actual customer service rep, not a “gear advisor.” It’s like they’re not even hiding how bad they are anymore. $2200 Mesa amp, $1600 Roland keyboard, forever-pending random charges on my Gear Card, and that’s just this year. I just want a customer service rep or ANYONE at GC to realize how bad the service is. I literally just trying to give GC money and they mess it up every time.

Hi A*****, We appreciate you reaching out to us and letting us know your feedback. We are deeply sorry for the experience and we hope we can assist you further. Please, email us at yourvoice@guitarcenter.com and we will assist you further. Thank you.

I phoned the Mesa store to confirm availability of a Gretsch Electromatic Lap Steel Guitar I desired. The employee was courteous; she took about 20 minutes to return to the line, confirming it was in stock and would set it aside. When I inquired about purchasing it over the phone for next-day pickup, she agreed. As she began processing my cc details, she suddenly stated, "I can't take an order over the phone"--a stark contrast to her initial assurance. She then decided to email me a quote, which inadvertently locked everything creating a duplicate of my intended purchase, she unsure how to reverse it (wasting over an hour of my time). I called the toll-free number, and despite the representative's confusion over the situation, he fixed it. He assured me that phone orders for store pickup was possible, contradicting the store's claim. He processed the order stating I would pay for the guitar and pick up on Sept 1, the amplifier to be shipped. To ensure everything was set, I contacted the Mesa store manager, who confirmed the order and its readiness for Sept 1. On Sept 1, I arrived at the store before opening. Once opened, I went inside and presented my order, only to be told, "It's not here." Despite a second check, the response was the same, along with an apology. Frustrated by the 45-minute drive one way and ongoing issues, I demanded order cancellation but informed that only a specific person, who was not present could do this. I called the tollfree # when I got home and was told by the person on the phone, "I cannot cancel." I stated, "Give me your supervisor." "Jake," stated he would call the warehouse and have them cancel or, call UPS to stop the shipping process. Jake stated he would cancel the order and I would see a refund on my cc. It should not be this complicated to order something from a store, and I've never had this kind of problem ever! Perhaps it is just this store, but I won't go again; they don't know what the heck is going on.

Hi M***, Thank you for contacting us. We are sorry to hear about your experience. Our goal is to have a smooth experience for our customers and we appreciate your feedback. Please, email us at yourvoice@guitarcenter.com and we will assist you further. Again, sorry for the inconvenience. We hope to speak to you soon. Thank you.

Shipping deparment is stealing packages. Never got my order. Lost money because of it. ( i run a studio ) Refund policy requires an investigation. Just an all around horrible experience, i dont even think i will get my money back.

Hi D*******, We are very sorry to hear you did not receive your order. Feel free to email us with more details at yourvoice@guitarcenter.com and we will look into this further for you. Thank you.