Complaints

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The first time I took my truck to this repair shop, I laid out the issues: 1. The coolant temperature was running high; 2. Gas was bubbling out of the coolant tank; 3. The truck felt sluggish. They charged me two hours for a diagnostic check and then had the guts to tell me they couldn't find any issues. I told them that couldn't be right and asked if they even did a **** head gasket test to check for problems. Next day, they come back saying, "Oh, we found something, need more inspection," and they want another eight hours of labor fees. After the inspection, they hit me with a whopping bill of over 10 grand.Fast forward a month of waiting for repairs, the day I finally get the truck back, what do I find? Coolant leak, right there. I rush back to them, and guess what they say? "Oh, looks like a connection wasn't tightened." Next day, they're like, "All good, fixed it." But guess what? I take it for a spin, still leaking coolant, and the temperature's still sky-high.I head back to them, and they want to charge me another two hours just to take a look. I'm like, "Hold up, that's not happening," and after a heated argument, they finally back down from charging me this time. They say the high temperature has nothing to do with the head gasket they changed and they've swapped out the leaking pipe. But get this, they tell me if I want them to check again, it's gonna cost me more. I'm left scratching my head dropped so much cash and the darn issues aren't fixed, and they still want more money?So, I'm done. I've lost all trust in this dealership. I decide to get a second opinion from another repair shop, and what do they say? The mess-up might be from the head gasket replacement the first guys did. I waste no time taking my truck back to those clowns and guess what they say? Yup, two more hours of inspection fees. This whole saga's cost me two months of my time, energy, and a boatload of cash. Here's my advice, folks: steer clear, avoid this place like the plague.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased two parts from Velocity truck centers, but later realized that I purchased wrong parts. So I returned them for a refund, but they claimed that one of the parts had a problem caused by me. However, the part was already in that condition when I bought it, and I never opened it. Besides, I am not mechanician so I wouldn't know the difference between a damaged and undamaged part. It's possible that they sold me a damaged part, knowing that I wouldn't be aware of it. Therefore, I want to file a complaint and refund. Thank you

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