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          Business Profile

          Air Purification Systems

          Alpine Air Products

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Air Purification Systems.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            Alpine air website -****************************************** we purchased - Order information [Order #****-5689] (October 12, 2024)349.00 + tax product price -**************************************************************************************** ***** original shipping ***** return item to fix after less than one month of purchase Alpine Air Products, Alpine Air AP300, claims to purify air by increasing ozone when in fact using the O3 function on the purifier caused a gas/smoke like effect, with a bad odor, that caused me to have difficulty breathing/tightness in my chest until I turned it off and opened windows. This occurred today, 12/1/24 at approximately 9AM. Upon further research, I discovered the below article and learned that the product is not recommended to purify or clean air. *** report. - ******************************************************************************************************

            Business response

            12/04/2024

            Hello,

            This product using technology, which approved by ********************* almost 50 years ago. It was  sold around 100 million units using this technology and most of the customers likes this product very much. Every single person has a different reaction on ozone production, that why in modern purifiers, like AP300 have ozone production as an option. Ozone can be used for a limited time to remove any kind of smell, bad odor e.t.d. Even without odor purifier still cleaning the air, using negative ions technology, which  help you to reduces dust, dust mites, pet dander, pollen, or any other pollutant. 

            There is nothing wrong with this product, it just not a 100% customers likes it, but that applies to many types of products.

                  Best regards, Alpine Air.

            Customer response

            12/08/2024

             
            Complaint: 22624044

            I am rejecting this response because:

            The company states they rely on 50+ year old data and does not acknowledge the newest research that demonstrates ozone creation is harmful to one's health. Their product cannot even be sold in **********, where it is manufactured: ****************************************************************************************************************************************************************************************************************************.

            Existing ground level ozone, and creating it, is harmful to one's health and I experienced ******************* upon turning on the Alpine O3 generator such as what is described here: 

            **********************************************************************



            Sincerely,

            ***** ******

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          BBB Rating & Accreditation

          NR

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          Contact Information

          22647 Ventura Blvd #642

          Woodland Hills, CA 91364

          Visit Website
          (888) 675-2616

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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