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Initial Complaint
01/14/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Their driver tried to hit and run, drove with out headlights and drove through a left turn lane and drove straight through a 2 left turn lane passing everyone trying to get away. ******** **** laughed at me while coming up with with a bogus excuse. They are trying their best to worm their way out of it. Wont pick up phone calls and wont return any phone calls. I just want my car fixed, provided claim number
Business response
01/17/2025
We respectfully maintain that our position on liability is well supported by the evidence in the claim file, which includes statements from both drivers and witness statements. The evidence does not support that our insured is legally liable for this loss. Should you submit any additional documentation to support your claim, we will gladly review. We appreciate your feedback and regret that we did not meet your service expectations. Should you have any additional questions, we encourage you to reach out to Field Claims Supervisor ***** ****** directly at *************.
Customer response
01/17/2025

Complaint: 22808238

I am rejecting this response because:
The police report says it is your drivers fault. The fact that you said that you were not able to reach my witness, when recently checked in you did in fact contact him twice and twice he gave you his statement. Supporting someone who broke two kansas state laws and still claiming not at fault.
Sincerely,

***** *****
Business response
01/23/2025
We have reviewed all available evidence in the claim file, which includes the police report and witness statements, and our position remains unchanged. ************ has any further questions, we encourage him to contact Field Claims Supervisor ***** ****** directly at **************.
Initial Complaint
01/14/2025
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm homeless and fighting with farmers and foremost insurance companies for my home repairs. We've been homeless since July *******. And still homeless. Now we're getting something done a little bit they won't replace inside doors damage by water damage. Also a refrigerator that sat in my home for a week with rotten food inside. Please help my family come home. My husband will not be coming home his illness has taken over. ** AND HIS SPINE. MY SON HAS TO DO 7TH GRADE OVER we're still homeless and fighting with farmers insurance adjusters ******* ****** and her supervisor **** whom she stated gives her instructions on our claims
Business response
01/16/2025
We are in receipt of your email dated January 14, 2025,regarding an inquiry from our insured. We appreciate the opportunity to review this matter and the inquiry was forwarded to the claims leadership team.

The Claims Representative has been working with the insureds Public Adjuster regarding this loss. Additional Living Expense coverage was approved, and payments have been issued for the temporary hotel stay since the claim was reported in July 2024. Payments have also been issued for the supported covered damage. *************** has advised they are working on sending the final mitigation documents over. Once received, the documentation will be reviewed and addressed.

We regret any frustration that our insured experienced during the claim handling. We will continue to work with our insured and their Public Adjuster on the claim and review any additional documentation submitted.
Customer response
01/16/2025

Complaint: 22807002

I am rejecting this response because:it's not accurate at all we've lived in shelters and ate in soup kitchens. ******* ******* said that she wouldn't issue anything on our behalf as we're under investigation about our claims. Also only providing hotel stays. Some of the times. Doesn't cover additional living expenses. For two months or more we were denied any assistance for living. We also had to live in our house for at least two weeks with mold and water damage. Sleeping on the floors. Homeless

Sincerely,

***********************
Business response
01/22/2025
We are in receipt of your email dated January 16, 2025,regarding an additional inquiry received from our insured. We appreciate the opportunity to review this matter and respond.

Since the day after the loss occurred, temporary housing has been provided to our insured and this was initially managed by *************. Due to circumstances with the hotel stay, in September we arranged for an Additional Living Expense advancement for the cost of a fully furnished two-month rental. In November, we offered to coordinate temporary housing through our housing vendor, CRS, which was accepted. Our insured has been in CRS-provided housing since November.
Customer response
01/23/2025

Complaint: 22807002

I am rejecting this response because:
This is not the experience I'm having with the company.
Sincerely,

***********************
Initial Complaint
01/13/2025
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sept 4, 2024 Farmers Insurance cancelled our homeowners coverage, then continued ACH premium payment withdrawals to our bank account for the rest of the year. After two monthly withdrawals were made I stopped payment on further withdrawals. I started new coverage with USAA insurance for our home. Instead of refunding the overpayment, Farmers continued billing for the rest of 2024. Currently Farmers owes me for $515.00 overpayment since the cancellation.On May 27, 2024 a large hailstorm damaged our roof. Farmers adjuster declared that the roof needed complete replacement. Only half of the $20,000.00 replacement cost was paid. The remaining $10,000.00 has never been paid and Farmers removed all reference to our Policy coverage from their website after the cancellation. The roof hail damage was our only claim ever made.
Business response
01/16/2025
Case: 22798905

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have reached out to the consumer directly in an effort to resolve their concerns.
Initial Complaint
01/13/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/18/2024 me and my ***** purchased a home owners insurance policy from Farmers in which we paid the whole policy price of $1361.00 in full for the 1 year coverage. At the time of purchase we did not receive our policy and was told it would arrive in the mail. Approximately 1 week later we received a notice from Farmers that inspection of our property was being scheduled as of their procedure and a time and date would be scheduled for our convenience which we never received any calls. Approximately a week after this notice we received policy change of not our choosing and an additional charge was due. I called this agent and asked why our policy was changed and additional charges added and payment was due? They said they would have to get back to me about this as they claim they had no ideal of the charges to my policy. We waited 2 days for a answer then,I just called them back. I was now being told that a inspection of my roof found a issue and we had to pay additional $150 on the policy. I explained that no inspection of my roof was scheduled and authorized with us and was told we would have to take up the matter with their inspection team. Okay, so we asked why was our policy changed for coverage of our garage, they said garage was covered by our policy said otherwise. They refused to correct these issues with us and we were forced to cancel policy. Farmers charged us a cancelation fee of $200.06. We would like our money back as we were not given fair treatment on a policy we paid for in full and as of the policy rules converge was not given till inspection was completed,we were considered applicants in waiting. Thank you for any help in this matter as we were grossly taken advantage of and unjustly charged for a service we never received, this after paying in full of their charges for this policy and having to wait for our refund to purchase another.
Business response
01/16/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Initial Complaint
01/13/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business was supposed to refund my money from the canceled policy#G01-5528541-00. It was canceled on the 30th of December, 2024. It was backdated to the 22nd of August. They claimed it would be back in my back within 5-7 business days. It never came. I called them back, then they claimed it would be there the week after. It never came, and it is now the next week after which they claimed it would arrive. I just want my money back.
Business response
01/21/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
01/13/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid this company in full in November Called to cancel my policy and was told by a manger that I would receive $117 in refund but now Im getting a bill for $138 to pay. This is not correct please.
Business response
01/15/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Initial Complaint
01/13/2025
Complaint Type:
Sales and Advertising Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
If Bristol West purposefully and knowingly collecting funds from their insured, knowing that if they hit someone else's vehicle, they had no intentions to do the right thing and fix the persons vehicle. This should be completely illegal. If logical, and correct action is not taken, my attorney will be given the case in the next 48 hours. You cannot sit here and tell me you ensured someone, and allowed your insured to not have coverage to properly protect other drivers on the road. That's called fraud in my state.
Business response
01/23/2025
We have previously answered the consumers complaints on the same claim issue in BBB case numbers ******** and ********. We have explained our position and Michigans insurance laws to Mr. ******* previously. Should he have further questions, he is welcome to reach out to Claims Supervisor **** **** at ************* directly for clarification on how Michigan law applies to this claim.

Sincerely,
BRISTOL WEST PREFERRED INSURANCE COMPANY
****** ******
Senior Claims Consultant
Claims Customer Relations
Customer response
01/23/2025

Complaint: 22804414

I am rejecting this response because: It is not ethical to insure a driver, take their money, and when they hit someone else's vehicle, not repair that vehicle. That is called theft, and it is also called fraud. Instead of calling your client "insured" they should be 'identified" as uninsured, or paying money for nothing. One could understand if the driver themselves were not covered for damages to their own vehicle, not the damages they cause to other vehicles. I do not accept this nonsense and want my vehicle to be made whole

Sincerely,

******* *******
Initial Complaint
01/13/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** ****** agency is defrauding policy holders and refusing to call back. States they will have the sales staff call. There is no sales staff. He stopped paying them. Farmers should be regulating their agents not defrauding their customers. **** ****** does even sell ******************** but he tells policy holders he does. He puts everyone in Bristol west and charged them higher rates either less coverage. Scam artist
Business response
01/13/2025
Thank you for bringing this matter to our attention. To facilitate an investigation, we require additional information or documentation pertaining to the issues described. For privacy reasons, we are requesting that you contact our Fraud Hotline at ************** to file a report and provide the necessary information and any documentation that would help the investigation.
Customer response
01/13/2025
I have already filed and provided evidence to DIFS and ****. With Farmers also listed.

Complaint: 22801511

I am rejecting this response because:

Sincerely,

******** ********
Customer response
01/14/2025
I filed a complaint and they do nothing. I filed a complaint with the national agency listed Farmers as compliant with the Agent. The corporate agency knows **** ****** defrauds clients. They said they cant control their agency.
Business response
01/14/2025
Again, we thank you for bringing this to our attention. We take such matters very seriously. However, we need additional information, such as policy numbers or customer names, to conduct an investigation. If you dont want to use the hotline, you can email any supporting documentation to usw.distribution.compliance@farmersinsurance.com.But please do not share any of this information over the BBB public forum.Please note that investigations are confidential, and results cannot be shared.Thank you.
Customer response
01/14/2025

Complaint: 22801511

I am rejecting this response because: farmers will do nothing. They will keep letting inexperienced people by books of business and as a result defraud clients I have a list of over 100 policy. I have already began giving them to difs

Sincerely,

******** ********
Business response
01/15/2025
Please send the list to ********************************************************************************. Thank you.
Customer response
01/15/2025

Complaint: 22801511

I am rejecting this response because:
They were prior and farmers refused to do anything
Sincerely,

******** ********
Initial Complaint
01/10/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My vehicle is flagged as a total loss. The adjuster and I agreed on the total pay out. Because the damage occurred in the rear back, low mileage, engine not damage, I decide to retained the vehicle. Farmers did such a horrible, unreasonable, unfair for their client by deducted 45% for the salvage value out of the total pay out. Ive done some research on ***, a trusted source and the salvage value should be within 20-35% based on the total pay out. Farmers refuse to negotiates with me to lower the rate so Ive decided to write a complaint here for the public to view and have a different perspective of how ****** is doing. I am looking for salvage value within the range and reasonable.
Business response
01/16/2025
We thank you for bringing this matter to our attention. We have contacted Mr. ***** to discuss the details of his claim and are pleased to advise we and he have reached an agreement regarding the salvage value of his vehicle. Should ******** have any additional questions we encourage he contact us directly to discuss.
Initial Complaint
01/08/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Well I purchased that auto insurance policy on 12/06/24 for the 6 months on line but since I purchased my outo insurance policy this people from Bristol West insurance kept denying my policy they already sent 4 time the form to sign the first time I sign up yes check ? but they didn't accepted so they used the excuses that because I didn't sign the correct way they sent me a new application for to start allover again of the amount of the 284 dollars and I resent it the form like they told to sign with my initial CV but they kept calling me and threatening that they never received my form so because they spent time working on my paper work they tried to sell me another policy for the 284 I told them why I have to pay again when I already paid for my 6 months auto insurance so he said well paid me the 54 dollars for extra work we done on policy which I sent the money and I have the copys of the money I paid about 2 weeks ago and now this week they sent me another form of New Auto insurance policy to pay the the 284 and after I sent the 54 instead of the 284 now says that the 54 payment will use satisfied balance due to previous policy terms and I of the full payment is not postmarked by the due date a late fee of 10 dollars
Business response
01/17/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

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