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          Business Profile

          Veterinarian

          Green Valley Veterinary Clinic

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Veterinarian.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I paid for a 12 month flea medicine for my dog back in summer of 2022. I only got 6 months supply because that is all they had in stock and It was noted that I was to come back and get the other 6 months supply. However since its been over a year since I picked up the first 6 months. I had to pay for an exam to receive the other 6 months which I understood. So today 7/30/24 I came for an exam and when it was time to pay. I was told there was no note on my account. They refused to get a manager involved because she was in a meeting and would call me when she got a chance. I told them I did not feel comfortable paying for the exam without speaking to a manger first because the only reason I got the exam was so I could receive the 6 month supply that I repaid for. I left without paying $80 for the exam letting them know I needed to speak to a manager before I paid. They told me if I didnt pay right then and there, they were going to send it to collections. 1 month pill is $36 and they owe me 6 pills which comes out to a little over $200 Ive paid to them and have not received the medication for my dog. It is unfortunate that a veterinary clinic would care more about their money than helping the animals. I have been going to this vet for over 20 years and to be treated like a lair was very upsetting. This is not how a business should be ran.

          • Initial Complaint

            06/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Puppy was I’ll on 5-19,I have an extremely high insurance policy on my dog. Dr. ****** *** will not provide the soap notes to my insurance. Figo has reached out 6 different times through e mail,they have called twice. I have personally called & she won’t respond. I have now taken my business elsewhere. Horrible,horrible service.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 32

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          35037 Avenue B

          Yucaipa, CA 92399-4310

          Visit Website
          (909) 790-2963

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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