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          Business Profile

          Internet Services

          FlashByte Digital

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Internet Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Monthly $99 comes out of my account for my internet I have tried to contact the provider for one year now with no response they do not answer their phone or their email or their website complaints I am looking to change my service also when I have no internet they will not respond to why the internet is down this is unusual since I've had service with them for quite some time. I have been trying to change my Internet to the ***** per month internet I begged them for months I can't afford the $99 one anymore but keeps coming out of my account. I have wanted this service changed since January 2024 they owe me $50 for every month that they've overcharged me.

          • Initial Complaint

            07/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On June 17, 2020, Flashbyte Digital LLC or Flashfire LLC withdrew my normal monthly payment of $69.00 for internet service from my bank account. As of June 19, 2024, my internet service was still working fine. On June 20, 2024, I went out of town, returning on June 24, 2024. When I returned, I had no internet service, and I have had none since then. I have tried restarting my router several times to no avail. I have called and left voicemails with the company and they have not returned my phone calls. I have emailed the company and received no response. I have tried to go to the companys website, and it appears to no longer be working. I called my bank and disputed the $69 charge from June 17 and placed a stop payment on my account for any future attempts by the company to take payment. I do not know what is going on with this company, and I have no internet service and no way to contact them. Their address in ************* is about 45 minutes drive from my house, and Im not sure its a good idea to go there.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          56925 Yucca Trl # 443

          Yucca Valley, CA 92284-7913

          Visit Website
          (760) 218-2533

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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