Complaints

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 15, 2024, Reconstruction Experts (RE) met with Parkway *********************************** (PCHOA) representatives on the property to address the substantial completion of work PCHOA contracted with RE on April 3, 2023 (referred to as "the Work"). At that meeting, it was noted that during the course of the Work, numerous portions of the Work still required remediation and correction.On May 22, 2024, RE sent the Association a release of claims to include the $30,000 credit to the remaining balance due on the Contract. The Association conditionally agreed to the release upon confirmation that after application of the credit, the remaining balance due was $23,249.87.Unfortunately, during subsequent discussions, the Association received multiple invoices and information that contained incorrect balances for what the Association paid based on its records and what is still due and owing, causing the Association additional concerns surrounding the Contract and the Work.6/10/24, ****************** Law, legal representation for PCHOA, sent a letter via mail and email to *****************, the *** of RE. Attached to this BBB complaint.6/13/24, ************************************, the lawyer with ****************** Law, reached out via email and phone. No response from RE.6/19/24, ************************************, the lawyer with ****************** Law, reached out via email and phone. No response from RE.PCHOA needs RE to respond to ****************** Law, in an effort to close this project and end the contract.Attached is the letter from ****************** Law to RE. The invoice sent by ***************** 5/8/24. The Release of Claims RE sent to PCHOA 5/22/24.

  Business response

  07/12/2024

  Good afternoon,

  I wish to apologize for the delay in responding, unfortunately the address linked to our account was not being monitored and we did not receive this complaint.

  We are reviewing our file, and will provide a detailed response prior to EOD Monday 7/14.

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. RE is a company we no longer seek to have any relationship with, as the company has acted in an unprofessional manner.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Reconstruction Experts was hired to do an investigation of our condo property by our HOA for an ongoing lawsuit. During this investigation they cut sheetrock in the ceiling in the hallway directly opposite our kitchen and also cut out part of the soffit on our patio outside of our kitchen window. It took them over 4 months to get the replacement soffit back in stock (back ordered). When the soffit came in they had to actually cut and knock out the original soffit completely. I could feel the movement in the room when the they were knocking out the original soffit and was concerned the large window would break. A few weeks after the installation small pieces of texture from my kitchen ceiling began to fall into the sink and on the floor.After living here 4 years I have never had this problem. I had a handyman come out to fix it because it was a minor problem. as a week or so went by it became worse. I called my contact, ******, at RE and asked that they please come fix this since I knew it had to be from the pounding during the installation of the soffit and hallway ceiling. He sent 2 men out who took pictures. He contacted me and said because it was not part of what they originally came to inspect they couldn't cover it and would have to invoice me and charge me to fix a problem that was created by their work in researching the pre-existing issues. He said that RE was not responsible for collateral damage caused by their work.

  Customer response

  04/03/2022

  Regarding my complaint ID ******* RE did come out and repair the texture on my ceiling last Friday April 1st so the issue has been resolved. Thanks, *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩