Complaints

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  1. Two weeks prior to 2/21/2022 - *********** taped a flyer to the doors of all units, (80 in our complex) including mine, and at the mailbox bulletin board. (first attachement); 2. On 2/24/2022 - I called ************ asking if it was too late to schedule for both INTERRIOR Chimney AND Dryer Vent Cleaning. I spoke with ******* - and she said there's still time; due to the weather, they hadn't yet come out and would call for rescheduling - weather permitting. Further ******* instructed me to send an email to ************************************************************. 3. I forgot and never sent an email with my details; 4. The weather continued to be bad and I forgot to call back or send and email. 5. On 3/7 I called ************, and spoke with ******* again. Again she told me they still hadn't come out due to weather and reminded me to send a email. 6. On 3/7/2022 I emailed my request: a. specifically referencing I want the $189 advertised discount for the interior Chimney clean & Dryer vent combo (Second attachment); 7. On 3/7/2022 withing 5 minutes ******* (Admin Assistant Replied - with ********* signature) that someone would contact me (Third attachment); 8. ******* called a couple twice that week to schedule and reschedule. 9. On 3/9/2022 was the last time ******* called notifying they'd come out 3/14 to do the work; 10. ******* and I called back and forth a couple of times b/c I hadn't decided whether I was paying by CC or check - she informed me there'd be a transaction cost if I were to pay the 189 by CC; the last call I had with her was I'd be paying by check; 11. On 3/14/2022 **** (I didn't know who he was - no one had yet told me who or how many would show showed at my door) He and two others were at my front door. **** didn't say who he was but introduced himself by saying we're here to clear your **** vent,... I piped in '... and my chimney too right' he said that had already be done by someone else. (Please see fith attachment) for complete

  Customer response

  11/13/2022

  My desired outcome was to have the business "...come INSIDE and do both [1] Interior Chimney and [2] Dryer vent Cleaning at the same time,...".  However they refused to do the work I hired them for, so my desired outcome has changed:  to register a complaint with the BBB - with a concern that this has all appearances of fraud.  Here's why my desired outcome has changed to filing a complaint:  a) they wanted $189 for two part service but refused to clean the chimney from the inside; b)  I already tried mitigating - I called the NEW owners mom back and let her know (that's who I originally spoke with)  c)  she conversed with him - yet he still came back refusing to "....come INSIDE and [clean the] Interior Chimney,..";  d)  I reached out to my HOA - Concerned the business doing this with neighbors in my complex (flyer posted on doors of all 80 units and all our bulletin bords)  e)  They were doing 6 units same day they did mine;   Here's why I believe my complaint should be lodged with BBB:  1)  My HOA said the company was following up with me - but they haven't;  2)  My intent was to be available for to negotiate through desired outcome if they did contact me withing 60 days -  still after *********************************  my resolve and desired outcome now changed to registering my complaint.  Thank you
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩