Complaints

• Initial Complaint

  06/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a different complaint from the first one , my insurance paid my emergency bill there and they continue to send me bills after they took the money from my insurance and still trying to charge me the full price

  Business response

  07/06/2023

  I left a message for ************************** requesting a call back so that I can get additional information.

• Initial Complaint

  05/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The night of March 2rd I was admitted to The Medical Center of Aurora ER for a severe nosebleed (discharged after midnight on 3-3-2023). I warned the stuff that I was taking blood thinners and I was also tested for INR level and was told that my blood was like water. Despite that I was installed a standard fabric rhino rocket nose plug and I was told that I could leave immediately. They kicked me out so fast the administrator didnt even have a chance to charge the co-pay. I started bleeding through the plug in a car on the way back. I had to return to ER right after being discharged and got a more effective plastic balloon plug. I learned my ****** and waited for over an hour to make sure it stopped the blood flow. At that point I was charged $250 co-pay. Now the hospital is trying to charge me co-pay for the original service. So I am being charged twice to fix the original problem. The doctors knew that my blood does not clot and applied a solution that had little chance of working and did not wait even few minutes to see if it worked. To make me pay for the same service twice creates an artificial incentive for doctors to create unnecessary work for themselves to get paid more and punishes the patient for the doctors negligence and indifference. I unsuccessfully tried to dispute this bill with Medical ****************** at ************.

  Business response

  05/11/2023

  We will work directly with the consumer on resolution. Someone will reach out today.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  March 9 2023 I went in to get stitches removed and the nurse refused to do so , stated that she wont open a scab to remove the stitches and I made a complaint and she emailed to say well go somewhere else then and refused to run my insurance

  Business response

  04/14/2023

  Made two phone attempts 04/14/23 to reach ****************. I left a message on my second attempt and provided my contact number. 

  Customer response

  04/14/2023

   
  Complaint: 19931849
  
  I am rejecting this response because:
  They are not making it right by an email telling me to go to another hospital and rejecting my insurance card for making a complaint and sending me a bill , charging me for a service that they did not provide
  Sincerely,
  
  *************************

  Business response

  04/18/2023

  I left a message for **************** 04/17 @1220p and asked him to give me a call so I can get a better understanding as to what occurred. *************** did not return my call yesterday.

  04/18 I attempted to call *************** again at **** and he did not answer. I left another message, that included my contact information so I can ask a few clarifying questions. 

  Customer response

  04/19/2023

   
  Complaint: 19931849
  
  I am rejecting this response because:
  I was hatefully told I can go somewhere else and they would not process my insurance there and I call Hr and they hung up the phone and I left a message and the choose to black list me for making a  complaint, they refused to give me medication until I ask the doctor, they refused to take the stitches out my head and so on 
  Sincerely,
  
  *************************

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday May, 14th 2022, I had a house fire and was taken to The Medical Center of Aurora to get checked out by an ambulance in the *** I was not in any physical pain and had NO visual injuries but I was in extreme distress about my home and pets that I rescued from inside the house. The ***s proceeded to take me to the *** they gave me oxygen and an IV in the ambulance. I was not coughing or struggling to breathe at all and do not feel that I needed to go to the hospital. Upon arriving at The Medical Center of Aurora, I was placed in an ER room, they drew ***** and asked questions. I was alone and in there care for approximately 1.5 to 2 hours at the most; From the ambulance to when I was discharged. My insurance and I have been charged $19,582.28!!!!!! This is outrageous! My itemized **** says, "LAB/CHEMISTRY 1 CARBONXYHEMOGLOBIN QN $522.76" "LAB/CHEMISTRY 1 HCG QUALITATIVE SERUM $514.48""EMERG ROOM 1 LVL 5 EMER **** $18,545.04"3 items. This is highway robbery! I feel I was taken advantage of because I was in distress or shock. I have never had medical issues in the past so I was blind sided by what was happening. My husband was at the house also when the fire department and ***s showed up and they did nothing for him. So I will not be paying a dime to these thieves. My Patient Number is ***********. I would like this **** resolved as soon as possible. Also, I'd like to state that while in the ambulance riding to the hospital, the *** noticed that the rig had a flat tire. She stated to the ambulance team, "This rig is out of commission once we get there." So a lot of negligence on all parties involved. I should not be charged almost $20,000 for NOTHING!

  Business response

  06/28/2022

  i am working directly with the consumer on resolution

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. In June of 2021, I went to the Medical Center of Aurora (behavioral clinic) to receive a mental health screening and receive information on an intensive outpatient program through Health One, an affiliate of the Aurora hospital. I completed the program, had my insurance pay for their portion of the ****, and paid for my portion. However, 6 months later (December 2021), I began getting debt collection calls from a third party company that collects debts for a number of hospitals, trying to collect payment for this one visit at the Aurora hospital (the one visit that screened me and set me up with the *** program). Apparently my insurance policy number was not written down correctly and therefore not properly submitted by the clinician. The collector is attempting to collect over $700 for an office visit that should have been completely covered by insurance. Now too much time has passed for my insurance to accept the claim. I have been told that the hospital will write this amount off as it was their fault the insurance claim was not submitted correctly yet I keep getting calls from collections. I need the hospital to write off this amount and for the collections to stop calling me. The files will show that I gave my insurance card on the day of my visit.

  Business response

  06/09/2022

  Left a message for the consumer requesting a call back

  Business response

  06/10/2022

  we worked directly with the consumer on resolution

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩