Complaints

• Initial Complaint

  03/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DO NOT BRING YOUR CAR HERE. I have brought my car here a few times. The first time they had my car for at least 2 weeks and told me nothing was wrong with it. A week later I had to bring it back in and they found over 2k worth of things to fix. The next time I brought my car in they had it for 3 months - gave me my car back to me with lights still on in my dash - well a week out and I have to bring it back in because it will not start. They cant even do the bare minimum of fixing what the car is in for the first time - their staff does not provide timely updates or correspond timely to insurance.

  Business response

  04/06/2023

  We believe the vehicle has been repaired.  We charged the battery the last time in and the customer picked up the vehicle.  We left a message yesterday, 4-5-2023, to see if there were any additional issues and we have not received a call back.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I came in to this place to get a reliable car I put down **** cash I had been approved according to the car company I just needed insurance 2 days past I got the insurance I came and picked up the car 2 weeks pass in this 2 weeks I decided to find a new job and this is when I get a call from short line and they are telling me im not approved and to bring there vehicle back no talk on refund of my cash just threats that they had contacted police and a whole boat load of other things I just don't see how all this is falling back on me after I did everything I needed to do and the company said I was approved and was able to leave with this vehicle I have come to notice that this company is still running my credit and is ruining it I have almost taken more than a 200 point hit in a result to this and am suffering considerable for something this company has done

  Business response

  03/21/2023

  We have tried to work with customer.  No success.  We have asked him to return the vehicle as we have no loan in place and he has yet to do so.  He quit his job before the bank could verify on the phone his employment.  Therefore we have no car deal and no bank home for deal.  We are just requesting him to return car and we will refund him his down payment.

   

  ***********************

  Customer response

  03/22/2023

   
  Complaint: 19581600
  
  I am rejecting this response because:
  It is un trueShort line Buick gmc worker **** is saying that they have made this proposal to me and I can go through emails and text and see that this was never an option I was called by this women and immediately attacked and threatened all that this employee did was order me to bring quote on quote there car back now!! And proceeded to tell me i have a report on me for a stolen car and police are looking for me I did not proceed with this conversation with **** on march 12th I had received a call from Shortline Buick and it was a man named ********* he works in finance but when he called he said he was just trying to get me new temp tags because the address that they had on file some one had told him was wrong ? I dont know how this information came to play I let jhon know Id be able to pick up the tags I go in to Shortline gmc to pick up the tags just for jhon to be in a meeting with a unhappy customer and the owner of the dealership and a few other finance guys I sat there for 30 minutes with no one to give me these new tags that I supposedly was going to get I have a job I had to get to so I left I call him a few days later to try and get tags mailed just for him to tell me all of the sudden they cant mail tags which confused me because he says he initially tried to mail them in the first place but the address was wrong days pass I have time to go pick up the tags I call I go in I see jhon I ask if he had my tags he said no I was immediately confused because I had been talking to him for about 2 weeks about tags that were waiting for me he proceeded to ask if the car was on the property I told him no his attitude switched from an eight to a 10. He went on to tell me that he would need the tag off of the car to replace my old tag. I told him OK sounds good. I will go get the tag off of the car and bring it back.I also told him you could have givenme this information within the past 2 weeks of us talking he proceeded to tell me that he likes to do things his way He told me that that wouldnt work the car needed to be on the property. At this point I realize that **** and the workers at **************, were just trying to pull a fast one on me. **** proceeded to have an extreme attitude and treat me with nothing but negativity and disrespect He was so upset that the car wasnt there that he even told me f*** you when they repo the car you will be walking . At this point I hopped into my vehicle and left the premises. Shortline GMC has proceeded to show how unprofessional they are, and have not tried to negotiate or fix the problem at hand, I wasnt notified that, they would be trying to give me back my deposit until I came to the office and met with ****. I even asked **** if they would have my cash on hand so that they could get their vehicle back. **** told me that they dont know if they even have the cash there, and at this point, I didnt have any time to play any more of their tricks I even proceeded to ask **** if I could talk to the owner because he was very unprofessional and I couldnt get anything accomplished or soft with him. He told me that the owner doesnt deal with customers which confused me again because I just seen the manager/owner of the car lot the other day dealing with a customer meanwhile, on 11 March third and the ninth Shortline, Buick, Gmc has still been running my credit without proof of income, and without consent feom me, causing extreme destruction to my credit score, which I do not understand when they have knowledge that I had left my job after I had had the car for two weeks to find a new job so my credit has been getting hard pulls without consent and without proof of income and it seems that short line Buick GMC doesnt understand that this is their fault. They proceeded to tell me that I was approved after it took me three days to even get money for car insurance. Once I could show them proof of car insurance they told me to come and pick up the car because everything else was approved, so I did and two weeks later after I had quit my job is when I get the call saying that I wasnt approved because I quit my job which didnt make sense to me because at the time when I was filing this paperwork, I was employed and could even show paystubs up to the date, I even signed papers for the bank that I would be paying for this car on top of all this Shortline Buick GMC took a down payment from me when they were not doing in house financing which is a violation under the truth and lending act this problem has done nothing but gotten worse for me the customer 
  Sincerely,
  
  *******************************

  Customer response

  03/30/2023

   
  Complaint: 19581600
  
  I am rejecting this response because:

   

  So what about the company and how they have still been running my credit with no proof of income and also have made me put a down payment without doing a in house financed deal and according to the truth and lending act this is not allowed also Im not sure how I wasnt approved by the bank because before I got insured I was approved for 3 days according to the dealer 

  Sent from my iPhone

  
  
  Sincerely,
  
  *******************************

  Business response

  04/07/2023

  All customer needs to do is bring vehicle back. We have not secured financing.  Customers first payment is due and he can't pay that because we have no financial institution that will accept him.  I need my vehicle back and that is it.  We will refund him his deposit and we move on.  

   

  *********************

  Customer response

  04/14/2023

   
  Complaint: 19581600
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  it seem as though we are going in circles here and Shortline Buick gmc dose not understand where they are wrong as I said befor short line has been running my credit without my permission also without any proof of income which means they are disrupting my credit purposely and as I said befor they have received a down payment when they them selves are not doing in house financing which is against the truth and lending act on top of all of this as I said befor it makes no since that I all the sudden am not approved but I was told I was 3 days prior to picking up the vehicle and was still quote on quote approved on the day of pick up for the vehicle with all of this there has been no attempt to try and work with me the customer on some type of payment plan Im not to blame 

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