Complaints

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 1, 2024, I purchased a 2014 ********************* from Fisher Acura dealership. It was financed through ****************** for approx 360 a month. It also came with a ***** miles warranty on the powertrain. Two weeks of having the vehicle, my check engine light came on. I immediately took it back up to the dealership as it was within the ***** miles. They took the vehicle in the shop. 20 mins later they pulled it back out and stated that the engine light is now off. Another week and a half went past and now my check engine was now back on but this time the 3000 miles were over. So I could not take it back. I had to replace coil packs, spark plugs, fuel injectors. They never fixed the problem. Just reset the engine to make me go away. So far on this vehicle I had for 8 months now, I have fixed the coil packs, spark plugs, fuel injectors, evap sensors, *** now the catalytic converters and oxygen are now bad . They sold me a lemon and instead of fixing the problem when the engine light came on the first time. They just reset it to push me out the door. I reached out to the ****************** about this matter but they told me they do not care about any of this.

  Business response

  12/09/2024

  I have reviewed your email regarding the BBB complaint and our client who purchased the 2014 Dodge Durango.
   
  The client informed one of our sales associates that the check engine light would intermittently appear. He was advised to bring the vehicle in so we could assess the issue. The client visited the Honda showroom, and I personally took the vehicle to the shop to check for any stored codes, but found none in the system. Upon returning the vehicle, I informed the client that, as a Honda and Acura dealership, we do not have technicians who specialize in ***** vehicles. I suggested that he schedule an appointment with the local ***** dealership for further inspection. The client mentioned that he lived near a ***** dealership in ******, and we mutually agreed that it would be more convenient for him to have the vehicle looked at there.
   
  I provided the client with the paperwork for the 3-month, 3,000-mile warranty so that he would have all the necessary information when visiting the nearby ***** dealership. After that interaction, I did not receive any follow-up communication from the client, whether by phone, text, or email. Therefore, I assumed that the matter had been resolved.
   
  Thank you,
  **** *******
  Used Car Manager

  Customer response

  12/09/2024

   
  Complaint: 22638612
  
  I am rejecting this response because: This is not how this conversation went down at all.  The engine light was on when I got there, and you did not get any codes because you cleared them. I even told you what the problem was because I went to auto zone and got a diagnostic test prior to me traveling to *******, ** to address these issues. Regardless of whether you do not specialize in maintaining Dodge Durango, the 3 month ***** miles should have been covered not cleared of codes because you did not want to take care of this matter. This is poor customer services on the dealerships because they failed to address the issues on the customer behalf. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  03/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid over ***** blue book for a 07 honda civic si with a bad transmission. When I drove it, the transmission felt notchy but I figured it was because it was cold. When I had the vehicle fully inspected, I found out it had a bad transmission. I brought it to my salesman's attention, he said they can't do anything. I'm filing a complaint because they knowingly sold me a car with a bad transmission.

  Business response

  03/08/2022

  Hi ******* Thank you for taking my call!  I apologize again for the way our salesperson handled your call in February but you are in good hands now and we look forward to seeing you Wednesday!   We plan to inspect the transmission to see what the issue is and help getting it resolved.  I can be reached at ************ if you have any further questions before Wednesday.  Thanks again!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩