Complaints

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Took my Hyundai Sonata to Foundation Hyundai for an engine recall, after receiving approval from Hyundai corporation to replace the engine, they texted me with issues that they said they found after an eight-part inspection, I was told that they could replace the engine because it would line up with the holes in the radiator mount and that it needed to be replaced at a cost around $2000, after giving them the ok to replace the part and waiting for about two to here back to let me know if the work had been completed. I called to check on the car and was told that they could not complete it because the car had a bent frame. I asked how could the first engine be removed with no problems with the alignment and now we have this problem. this company looks as if they are trying to get as much money from customers as they can. I believe that they practice deception in nature

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  11/15/23 took my car into this dealership for 2 recalls and a diagnostic test for coolant that had just started to leak. The findings came back that the aft warmer line was leaking. No mention of anything else. They had to order the part and it took a week 11/22/23 for it to be fixed. In the meantime I rented a car to get me to and from work.(300) When I got the car back they said they let it bleed/run for 25 minutes and no leak. I went to take my rental back and while I was walking back to my car I saw coolant leaking. Immediately I called the dealership and they said to drive back so they could look at it. 30 minutes there. When I get there I waited an hour for them to tell me that my water pump was leaking and that now had to be replaced. To my surprise there was no mention of this leak before or after repairs were made. The new quote they quoted me included a new atf warmer line. The same part they just fixed. No solution was offered just a push for a new ***** quote.

• Initial Complaint

  11/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 Hyundai Kona Sel in January 2022 from foundation of boulder. I have taken the car in TWICE for the same issue. The car was not fully turning off and was slowly draining the battery till the battery fully died. I could not lock my car with my car key and had to lock the car using the Hyundai app on my phone. The first time this issue occurred, the dealership recharged the battery and gave it back. A few months later on November 5th 2022, the same issue occurred. I could not get the car to fully turn off and could not lock it with the key. It has been now 3 WEEKS with no issue resolved and no loaner to replace it. I have been without my brand new car for over 3 weeks with no end in sight! I have called every single day and received no loaner and no idea when it will be fixed. I am still making my monthly car payments on a car I havent been able to drive.

  Business response

  11/29/2022

  We have contacted the customer to discuss a resolve.

  We apologize that there was not a loaner when you brought your vehicle in. We only have a certain amount of loaners vehicles available and they are reserved by people who book appointments in advance and we are booking a month out for appointments at the moment as we are a smaller facility.  We have attempted to rectify the situation now by having a service loaner available for you. We will try to resolve the issue with your vehicle as soon as we can and again we apologize for the inconvenience. 

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hands down worst experience ever. It starts with nobody being held accountable because they have been without a GM for months.I bought a f150 that took two weeks for a tire replacement.The salesmen ***** kept telling me it will be here today then delayed for days out a time. I also kept getting transferred to 5 different reps.I also missed multiple days of work being stuck with one vehicle because I also sold them one lol which I still have not got paid for.I keep getting lied to for example, ***** said my paperwork arrived Friday when it shows it was delivered Wednesday. So more pointless delays.Also when I went to get the car I asked where the other key was, told I was bought as is. When it wasnt mentioned and who asks for two keys at the time of buy? They said that was why the price was low even though its not on CARFAX.Also thanks for the empty tank of gas on a new sale and not even detailing it.I have been the ONLY one to call in daily checking on multiple problems.I told them last week I leave on Thursday and needed the check, checked in and lied to about delivery date. So even though a process I was told would take days has taken over a week.Worst dealership ever and they take no responsibility!!! I would like to be contacted or even cared about the just a little bit because I have been the only one making an effort.I have all points of contact saved to prove how awful this staff is and will provide to anybody willing to care.Thanks for your help Hyundai of Boulder.-***************************

  Business response

  09/20/2022

  We are going to look into this and get back to you

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was urged to purchase an extended maintenance contract and agreed to do so after discussing maintenance costs. After signing, I discovered that I had been lied to about costs and not informed that my warranty included free maintenance for the first 3 years/36000 miles that I owned the vehicle. I requested a cancellation and refund but have been repeatedly mislead and have been unable to obtain the refund. I would like to receive my refund of $1224.80 in a timely manner.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2019 Hyundai Santa Fe started to smoke terribly from the exhaust around on April 13th and I took it on on April 14th to get repaired at this dealer/service center. First big problem at this dealer, they ask you to make sure to have an appointment before coming in which I did but even though you have an appointment they don't care they will service your car whenever it pleases them, in my case it took over 24 hours before they even told me what was wrong with the car. They informed be it was nothing big and it was just the *** Valve and it was a quick fix and covered by the Hyundai Warranty. Now just a few weeks later and the same problem came up I gave them a call they informed me to make an appointment which I did, showed up 30 minutes late for the appointment and they didn't want to see my car and told me I was okay to drive the car back home till next appointment. I drove back home and set up another appointment with them but this time I had the car tolled to the dealer. Again few days later they inform me that the Turbo was blown out and that the Warranty would not cover it due to "user error" even though the car was still under warranty. Back and front with Hyundai Corp. and this dealer, each blaming the other for not covering the warranty. After a long battle with them I just gave up paid out pocket because I have been out a car since April 13th 2022 and we were already in June 2022. This dealer will not honor the car's warranty, told me that they fixed the problem but it was never fixed which became a bigger issue. High-Level 1. Make an appointment - dealer still services and diagnoses car whenever they want too First time waited over 24 hours and second time wanted over 48 hours 2. Came in to pick up my car after they told me it would be completed and was told "Tech started working on another car and your is not finished" 3. Never fixed the problem the first time 4. Doesn't honor Car's Warranty so that you have to pay out of pocket

  Business response

  07/05/2022

  04/12/2022 RO # ***** vehicle came in for a smoking concern and we found internal fault of PCV causing the smoking. Replaced under warranty. Also found trouble codes present.Found neglect of vehicle causing the issue with sludge present. Performed GDI service in attempt to resolve the concern. Advised customer if codes return to return for further diagnostic.
  
  05/25/2022 RO # ***** found the same trouble codes to have returned. Upon further diagnostic found the sludge to have clogged the turbo feed line causing the turbo to be starved of oil leading to it's failure.Customer was informed the failure was due to neglect and not a manufacturers defect. The warranty is upheld if the customer does their part and maintains the vehicle. Sludge is obvious neglect to change the oil.

  Warranty unfortunately declined due to neglect. I have attached a copy of the carfax showing the lack of oil change data. There is a significant gap of almost two years between oil changes. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩