Complaints

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On April 19, 2024 I ordered one bottle of a vitamin supplement called Celsium Glyco over the Internet. The ****************** in ******* sent me 6 bottles at $39.99 per bottle and charged my credit card $239.88. When I ordered it, the ad said that my satisfaction was guaranteed. I tried one bottle and found it unsatisfactory,. I returned five sealed bottles on May 2, 2024. The ****************** has let me know that they have received the five bottles. The order # is 813F15E3E9. I have made seven calls to the ****************** requesting a refund mailed to me for the $199.95 for the five bottles that I returned. I called the ****************** on 4/24/24, 5/2/24, 5/22/24, 5/28/24, 5/31/24, 6/2/24 and on 6/19/24 and spoke with their representatives. The first time I called I was told that my purchase was guaranteed and I could return the items for a full refund. They assured me that a refund would be emailed to me via electronic check. Each time they lowered the amount of the refund. Three times they said that they would call me back. I spoke to Vy a supervisor and she told me that she would call me back within two days and issue a refund. I didn't receive a call back from her. I have not received any refund. The email that I gave them was mscristiana.108@gmail.com.I am requesting a refund of $1`99.95 mailed to me for the five sealed bottle that I returned.This has been very frustrating to me and I would like your assistance to resolve this problem. My phone number is ************. Thank you for your assistance in advance.The ****************** address is ********************************. Their ph. no. is ************.*******************

  Business response

  07/10/2024

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  07/18/2024

  I had emailed you a response, that I would not like my case closed until I receive a refund from TNT nutrition. I have not received a refund from them. Please reopen my case. 
  
  Thank you for your assistance. I would like your help in trying to get a refund from them. 
  
  *******************
  

  
  

  Business response

  07/19/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer response

  07/26/2024

  Hi ****, please reopen my case and assist me with getting a refund from them. I understand that they are working on it, that is what they have told me since April. 

   

  Please send them another message about giving me a refund. I would really appreciate your help on this. *******************

  Business response

  08/08/2024

  Hello *****,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,

  Customer response

  08/08/2024

  Dear ****, I appreciate your message saying that TNT Nutrition is working on giving me a refund.  They have owed me a refund since May, to 2024. Please do not close my case until they give me a refund.  
  
  Thank you for your assistance with this matter. *******************
  

  
  

  Customer response

  08/22/2024

  I received your recent message regarding the TNT Nutrition response.

   

  Please do not close my claim until I receive a reimbursement from them as I have been waiting four months.  I appreciate your assistance with my claim. 

   

  *******************

  Business response

  08/22/2024

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  08/23/2024

   
  Complaint: 21913056
  
  I am rejecting this response because: 

  I received your recent message regarding the TNT Nutrition response.

   

  Please do not close my claim until I receive a reimbursement from them as I have been waiting four months.  I appreciate your assistance with my claim. 

   

  *******************

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was looking at info on this product which I did not order nor did I enter any billing information. Then within a minute of looking on this product page I received an alert from my bank which stated $239.88 had been charged to my account, Then I received an email I product had been shipped. On May 23, 2024, I received the product I did not authorize purchase of. I have sent an email stating I did not order this product. On May 22, 2024 the amount of $239.88 was temporally returned to my account until they receive the returned product. I have contacted them four times by phone to get a return label so I can return it and get an actual full refund. All four representatives have said my bank must call them on a three-way call to dispute the charge for me to receive a full refund and get instructions on how to return it. Just because you look at a product doesn't entitle the company to charge you for choosing not to order a product.

  Business response

  07/16/2024

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we issued a full refund on 05/30/2024 as the customer requested. Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩