Reviews
24 Customer Reviews
Review from Shawn B
5 stars01/15/2025
I recently obtained an auto refinance from ACU and the experience could not have gone any smoother. The communication was excellent throughout the process, including the follow up phone call from ******* ******* to go over getting my accounts set up, navigating the website and app, setting up monthly auto pay, and being sure that any questions I had were fully addressed. Pleasantly surprised!Review from Donna T
5 stars12/09/2024
An Arapahoe Credit Union ************** employee named ******* did a great job taking me through an updated sign-in procedure. I got nowhere without her assistance and I'm grateful to the "max". Indeed, all ACU employees are extremely helpful. ***** T in ***********, **Review from LIZ A
5 stars10/02/2024
***** did an excellent job helping me refinance my car loan. He was able to get me approved for less than half the interest that I was paying before. Since, I went through a used car dealer that set me up with a system called cudle that sky rocket my interest. He is thorough, patient, very professional and provided me with excellent customer service. I highly recommend banking with him. Thank you ***** for taking care of me!Review from Whitney S
1 star08/05/2024
Doing an auto loan with them seemed easy. Everything was done by phone, never went in to an office or anything. this was in 2021. it turned out to be a disaster. After a few months I was unable to use the website to pay my bill, I was unable to obtain my Loan ID as I was locked out of the website. They failed to send me bills. Random people were calling from spam identified numbers asking for payment but would not confirm account details. This resulted in an unauthorized repossession. I somehow have a balance that was more then the auto loan. turns out they were adding on insurance cost despite me having insurance. total disaster! would not recommendReview from Roy A
5 stars07/25/2024
I have been banking with arapahoe credit union for many years. They have always been great. I just recently got a loan with them and it was great. ******************* was a lot of help and I appreciate it. Would recommend to anyoneReview from Ernie L
5 stars07/24/2024
I worked with ******************* on an auto loan refi. She was awesome to work with. Process was quick and easy.Review from Shakira W
2 stars07/10/2024
I have paid off my car back in January 2024. I've contacted them a couple times asking for the title. Here we are July 2024 and still no title for my car. I would never reccomend this place.
Arapahoe Credit Union Response
07/16/2024
Hi *******,
I have sent a request to review and process this title as soon as we are able. We have to be wary of certain policies, but I believe we can get some additional assistance with this. Please let me know if your title doesnt arrive to you shortly (within a week or so). My team can assist with any further issues at ***********************************.
Best,
****
ACU CommunicationsReview from Rastko J
5 stars07/05/2024
I came to Arapahoe Credit Union because they had the best auto loan rates for what I wanted. I ended up opening an account with them before the loan was even approved, because of my experience during that just visit. I worked with ******* and ****** on getting the auto loan approved and finalized through the car dealership. They both went above and beyond to help me as the dealership was making things a bit more difficult than needed. They provided great customer service and I truly felt cared about as a both customer and a new member. Highly recommend visiting ACU for any financial needs. Thank you again to ******* and ****** for helping me with my auto purchase!Review from Jonathan L
4 stars04/18/2024
This is my first credit union. ****** helped me with my membership and explained how I can use the online tools.Review from Janis S
5 stars02/15/2024
I have been using ACU financial services for years. Staff is always helpful, low rates and offer many services.
Customer Review Rating
Average of 24 Customer Reviews
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