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          Business Profile

          Wholesale Toys

          Outward Hound

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wholesale Toys.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Date of transaction: 1/16/2024 @ 1:30 pm $5.98 The company was committed to provide me was an invincible squeaker that keeps squeaking if punctured. This is a dog toy. I purchased their product at a retail story called Pet Supplies Plus.Nature of dispute: squeaker did not last more than 5 minutes.The business is offering me a replacement, but I am sure that squeaker will not work either. The company is falsely advertising.The false advertising is on the packaging. In addition, when I went to their ******** page, their positive reviews had nothing to do with the business or products. The negative reviews were all about the toys not working or the toy getting stuck in a dog's mouth.I hope you get to the bottom of this.Thank you,*****************************

            Customer response

            02/08/2024

            At this point, I believe that the company is doing false advertisement.  They gave me 2 more of the same toy and they all stopped squeaking within 5 minutes of having the toy.

            I guess a refund cannot be provided, but I think this company should be cited by the BBB for putting out products that are not; in fact, true.

          • Initial Complaint

            01/16/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought 3 toys from the joyhound rip roarin line of dog toys and my dogs tore them up in like 2 weeks. ******** told me they cant do a return or exchange for me that it can only be done through the company because it is on the packaging that if they get destroyed to return for exchange or refund. I contacted Outward Hound and they told me to contact barkbox. These Joyhound toys come with a lifetime warranty on the package so if they get torn up they can be returned. Barkbox told me to contact the Joyhound company, and that is Outward Hound who is refusing to give me money back for something they put on their package. I would not have bought these 3 toys had I known that. I bought 2 of the toys a week ago and 1 2 months ago. These toys are not old at all.

          • Initial Complaint

            09/12/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered 2 dog puzzles from this company for a total of $58.82. I wanted to return them because my dogs wouldnt use them. Their website says returns are accepted or I never would have bought them. I emailed them telling them Id like to return. A pop up message said they would contact me shortly. They did not. I emailed again a few weeks later, same message and no contact from them. I went to their site and wrote a review. A pop up message said my review was under review by the company. It was never posted. They are not honoring what they advertise as far as returns and no company should be able to pick and choose which reviews they allow.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15514 E Hinsdale Cir Ste A

          Centennial, CO 80112-4374

          (303) 792-9600

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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