Reviews
4 Customer Reviews
Review from Earl K
1 star05/31/2024
No don't go here. They really turned me off from therapy forever. That's okay though because we will look back and classify therapy as lunacy itself, especially with this group. Avoid! Therapists share private information about you amongst each other, they almost never honor their commitments outside of being there for your session to make sure you're billed.
Diversus Health Response
06/21/2024
Thank you for sharing your review. Please consider reaching out to ************ so we can work with you to address your concerns.Review from Katrina C
1 star04/17/2024
THIS PLACE IS SO WRONG!!!!! I have been a patient with diversus health for a few years. Let's just start with how horrible their scheduling system is. If you want an appointment on Friday you have to call that Tues before. Those days that are needed for appointments aren't never readily available. Second of all I was on hold for about 16 minutes just to be told that they closed my patient file due to lack of scheduling another appointment. Mind you, I've had some life style changes that caused me to lose my job and insurance. I started a new job Aug of 2023 that involved a wait time on health insurance. That job fell through and I picked up another job that Oct. And long and behold there was a 90 day wait to get me enrolled in health insurance. Mind you, these situations are beyond my control and life happens. After being told they will no longer see me as a patient and that they will only be seeing New patients that are only on ******** and or already existing outside of ******** is completely uncalled for. They never notified me via email, text, phone call, and or by mail to let me know they will no longer see me. This is outrageous! In the medical world, which I do work in, we call this PATIENT ABANDONMENT! Because of this I feel like I need to reach out to a lawyer and go after this agency for their lack of letting their long time patient know of these changes. Uncalled for and I'm ******.Review from Susan S
1 star06/01/2023
This is the worse crises center! Took my son there yesterday. He was having a crises. He wanted and needed help and they said they couldnt help him because he had had a drink! To come back later! He was panicking and left and I couldnt not find him. I was horrified! Thinking he was going to kill himself. I went trying to find him. Couldnt so went back there to c if they had seen him. They were turning another 20 year old boy away And he had long slash marks all up and down his arms. I said come with me Ill take you to where u want to go!Never I my life I have I seen such a place. Found my son later . Now he ******** to church any more say he doesnt believe in a God who wont help him . And wont go for help he is just going to self medicate They should not be in business!Dont go there!They are 0 stars but wouldnt let me!And I here u can pay and have bad rereviews removed what kind of better buisinness is that!Diversus Health Response
07/17/2023
Thank you for sharing your feedback and we apologize any frustrations. We did go over outpatient options with your son, however it is unethical for us to diagnose while an individual is actively under the influence. We can have him go through the Same Day Access process when he is ready, but we request he is sober when he arrives for his intake. If you would like to further discuss the matter, please reach out to ************.Review from Cheryl W
1 star07/13/2022
My son has been going to Diversus for about 16 years . He received far better care before the change to Diversus brand. How is getting a new psych provider every three months because theyve only set him up with locum providers conducive to any stability? So to get a non-locum provider he has to get a referral from his therapist and do an intake just as if he was a new patient. No continuity of care for an established patient.
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.