Business Profile
Cosmetic Dentistry
Renew Anchored DenturesHeadquarters
Find BBB Accredited Businesses in Cosmetic Dentistry.
Reviews
27 Customer Reviews
Sort By
Review from Zach S
2 stars10/07/2024
After I paid off my loan they have been giving me the runaround. You try to get a hold of him and it takes them days to get back to you. They randomly take weeks off work and dont notify their customers top teeth keep breaking implant failed said they wouldnt do another implant because Im a smoker even though they went ahead and did the initial surgery and everything to begin with. So now I only have one implant on one side on the top left side teeth keep moving and keep breaking. They talk to me about a real line and said they would call me about an appointment to get it done and have yet to call me.
Renew Anchored Dentures Response
01/08/2025
Hi there,I sincerely apologize for the delay in responding to your complaint. I was not notified by the BBB and came across it by chance. I would love the opportunity to help you resolve your issue.Could you please reach out to me at ***************************? I look forward to hearing from you.Thank you, ***** ***Review from Linda T
1 star09/10/2024
Has been a nightmare from the start. Poor workmanship dentures breaking. Never able to Get the fit right. Gum damage. Pain from dentures. Unable to eat. **************. Now has been sold and expected to pay for adjustments. $50. For a small piece that fell out do to poor workmanship.Renew Anchored Dentures Response
09/11/2024
Hi, Im sorry that there is a charge for your denture repair. In the past, we were able to provide this service at no cost, but the practice is now an affiliate owned by the current doctor. Im glad you were able to benefit from free repairs before, but I hope you understand that a $50 fee for a denture repair is not unreasonable. Thank you for your understanding.Review from George W
1 star09/05/2024
There was and is no confusion! When I accepted the implants with ReNew, I was clearly told my visits, and repairs were covered for life. Reading these reviews, I can see I wasn't the only one duped. I made the mistake of thinking this company had integrity. I was wrong! I am not sure how often they alter their name, and claim they are a subsidiary, but after speaking with other patients, it appears it is an ongoing hustle.Renew Anchored Dentures Response
09/06/2024
I apologize for any confusion the Lifetime Guarantee may have caused. In the past, Renew offered certain appointments at no charge, but the Lifetime Guarantee does not state that this is included. The guarantee covers the dentures and implants, but does not mention free adjustments, relines, or cap changes. However, if you have documentation that states otherwise, I would be happy to honor it.Once again, I apologize for the misunderstanding.Review from Martin W
1 star08/13/2024
I hired renew to do my anchored dentures about three years ago,I chose renew because they offered a lifetime warranty, now I need an adjustment and they what to charge me fifty dollars for each inpatient where before it was covered. It sounds like a pure case of false advertising.Renew Anchored Dentures Response
08/14/2024
I am sorry for the confusion regarding the Lifetime Guarantee. The *** only covers the implants and dentures, but not adjustments or replacements of inserts/caps. Please review your copy of the ***. Again, I am sorry if your felt it was misleading.Renew Anchored Dentures Response
09/02/2024
We apologize for any confusion regarding the Lifetime Guarantee. The guarantee covers dental implants and dentures, but unfortunately, adjustments, relines, and cap changes are not included. If you have documentation that states otherwise, we would be more than happy to honor it. Once again, Im sorry for the confusion.Review from Gene E
1 star05/27/2024
I was not impressed. There were factors to where the implants could be placed where they needed to be and instead of discussing it with me they went ahead with the procedure. My guess is so they wouldnt lose out on money. I will be seeking legal advice as to whether to file a lawsuit.Renew Anchored Dentures Response
05/31/2024
I have reviewed your chart notes and see you had a free one hour consultation regarding the treatment we offer, a three hour Comprehensive Exam where we gather all the information we need prior to your surgery day. I also see you signed your Treatment Plan, along with the doctor and all of your consent forms for the day of surgery, so I am unsure where the miss is? You are more than welcome to call me at ***************************. Thank you.Review from Brenda B
1 star05/02/2024
I am a current patient, and I am having a hard time getting my insurance (MetLife) paperwork properly filled out. I have contacted ***************** of your corporate office numerous times and to no avail. This has been going on since May 2023, they are asking for 5 things on the explanation of benefits, 1. Name of treating dentist 2. Tax identification number, 3. Eff. date of tax id number 4. Legal name of tax id number 5. date of service. Every time Mr. **** provides them the information, they say that the tax id does not match the name of the treating dentist, on the form Mr. **** filled out and submitted to them on my behalf. Does Renew not share the correct information with their employees to fill out the insurance forms, are they hiding something? I would like to get reimbursed for a portion of the fees; I have paid. Please know that I am not complaining about the dentist. The dentist office is wonderful, and I am in my final stages and am just needing a little assistance in getting the necessary information sent over to *************************Renew Anchored Dentures Response
05/06/2024
Thank you for bringing this to my attention. Renew is not an "in network provider" like a lot of dental practices; we are a fee for service practice. This means we do not submit to insurance companies. The service we provide is elective by the patient, like plastic surgery. **** is an Office Manager and obviously has gone above and beyond by submitting this to your insurance on your behalf. I will reach out to **** to see if there's anything else we can do to help you since the process was started. I will be in contact from the corporate office soon. Thank you.Review from Craig R
1 star03/30/2024
Im totally upset at Renew they just up and left without any notice after taking $23,000 from me. I asked if the new dental office would honor the lifetime guarantee and they said no. I feel cheated because that was one of the factors that I chose renew. I feel that they owe me some money back if the other dentist office is not going to honor the warranty.Renew Anchored Dentures Response
04/01/2024
Hi there, I am sorry for the confusion, but you must have been misinformed by the person you spoke with. ********************************************* and ProHealth excepted your case and is responsible for all patient care. They must honor the Life Time Guarantee. You can call ******** at ************ to schedule your appointments. We're so sorry for the inconvenience this has caused you. Thank you.Review from Dennis R
1 star03/09/2024
Closed the office in Long Island City without any notice I called the corporate office and was referred to ****************** called them and they never got back to me I have no teeth in my mouth only temporary teeth. No help I guess my next step is to take legal actionRenew Anchored Dentures Response
03/11/2024
I am so sorry you call was not returned. I will call you with a number to schedule your next appointment. Sorry for any inconvenience this has caused you, and thank you for bringing this to our attention.Review from Tim T
1 star01/09/2024
I really believe if all the unsatisfied people, that were not happy would came to gather and file a Class Action lawsuit. This would stop, or they would go out of Business.Renew Anchored Dentures Response
01/10/2024
Hi there. I would love to be able to help you, but do not see you are a patient. Thank you.Review from Mary J
1 star09/20/2023
Less than one star! Waste of money. Was not impressed with the work.Renew Anchored Dentures Response
09/25/2023
I am sorry to hear you are dissatisfied with your treatment. Our goal is to make sure you are happy with your smile and you are functioning properly. I will call you today to get to the bottom of this, so we can make things right for you. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.