Complaints

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rheem HVAC High Efficiency System Installed by WireNut 6-17-2021 CHARGED $30,122.75 Rheem Furnace rusted out and reinstalled 4-28-2023 6-27-2023 AC not working WireNut Service call, tech not able to figure out high pressure alarm alert 6-28-2023 WireNut sent another tech, determined issue is electronic expansion valve needs to be replaced. Told a common problem with high efficiency HVAC units. Need to order part.7-7-2023 WireNut brought 2 window AC units on loan. Only able to use 1 due to window configuration. Told part on back order.7-21-2023 WireNut picks up AC unit not able to use & brings 2 small box fans 8-14-2023 Home continues to be very uncomfortable due to lack of AC for home occupants 68 yr daughter and.90 yr old mother. The 90 yr old mother attempts to open windows in the home because it is very hot in the home and falls. Unable to stand and had to scoot herself back to her chair until daughter returned from work. She is unable to stand briefly without excruciating pain now unable to walk. Daughter unable to get her down the 3 steps to the car. 911 called. Had high efficiency HVAC system been functioning 90 yr old mother would not have fallen attempting to open windows in the home. 90yr old mother remains hospitalized.

  

  Business response

  08/21/2023

  Good afternoon ******, Thank you for talking with me and expressing your concerns with me. In order to preserve your warranties on the system we had to order the part from the manufacture. I have sent your concerns and desired refund to our upper management team and they will be in touch with you to discuss everything in detail with you,  

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have NEVER had my furnace serviced, I've never had a problem with my furnace, and I did not call them for service on my furnace (ever). I signed up for their year long service plan and included in that service plan is a 'free' furnace tune up. For reference I have had them out a few times to service my ** unit which has been problematic since I've moved in.Moving on, I receive a text to schedule my furnace tune up before it's 'too late'. Sure schedule it, whats the harm? They come out the next day. My furnace was working when ***** arrived, it worked just fine all winter long, nice and warm in my house the day before and the day they show up. ***** goes around and points out how this is wrong, that's wrong, restarts my system and does whatever else I honestly have no idea. When he is done he reboots the system, and no working furnace he checks the temperatures of my vents, acknowledges that it is blowing cool air (not warm) and he leaves anyways. (we are in the middle of a huge remodel, so I wasn't as aware as I should have been) I find the furnace wont start up and the blower motor wont shut off. Dispatch tells me they are sending someone back out later that day. About an hour later the Owner I presume calls me. Explains how my furnace has all these issues related to my calls about the ** unit. I try to explain my furnace worked just fine until they showed up. He forcibly claims that is untrue and refuses to send anybody out unless I'm willing to pay $300 for a diagnostics, on a furnace I've NEVER had a problem with. Pretty sure that's called extortion. Naturally I refuse, as this seems to be a deliberate act, or incompetence, either way I shouldn't have to pay YET AGAIN to fix something that wasn't broken before they touched it. So here I am 2 days later, still no working furnace and no desire by wirenut to right their wrong.

  

  Business response

  03/31/2023

  Good morning, When our original technician was out to service the furnace he did explain to you that the system had many things wrong with it. The system is not getting correct airflow to the home due to the *************** the home being relocated to the wall cavities using 4inch non insulated dryer vent which changes the entire airflow dynamics of the system he also pointed out that the blower motor was leaking oil- the system is overheating and going into lock out mode which makes sense due to the limited airflow the system is getting. I can schedule a senior technician out today between 1-4pm or I can schedule your preferred technician out there tomorrow between 1-4 no dispatch fee scheduled as a possible recall to see what is going on and from there he will provide you with options best for your system. 

  Customer response

  04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With their Senior Technician
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is a classic case of age discrimination, over-selling what was needed and financing over $10,000. Victim is an elderly woman living on a fixed income and wanted her water furnace to warm water so she could take a bath! Paid for them to initially enter her house (almost $200), just to tell her that they would have to cut a three floor furnace duct, a NEW water heater in the basement. This was a high-pressure sales pitch from a "Tech" seemingly to ensure the victim couldn't change her mind or get another quote, When he was told that their was a three family accumulation of furniture, etc., due to COVID, & that the victim was living on a disability limited income (in an active bankruptcy) the tune changed. Went to we can place a new heating valve into the old one to band aid fix it. After already being paid $750 of the quoted $1500 TOTAL (HALF of the amount). The victim signed a cell phone agreement, after being lied to by the tech. She already paid for the chat, then $750 she was told she was signing for. Then an additional $750, after being told she would not receive a receipt as was on the cell phone he held only (was told that would be MAILED IN THE PHYSICAL MAIL -she does not own a cell phone), she found out they took almost $900 each time instead. This was found out AFTER they put in the element. They then demanded a second signing for the balance.When the office was to discuss an unfinished plate cover issue they said to deal with it, The victim asked for the paperwork that was not given. She was charged almost $2,000 for a quoted $1500. After called a liar, the victim asked for the reps supervisor, and was placed on an indefinite hold. They summarily dismissed the call!. So if your looking for a business that violates the 2010 Elder Justice Act, does not offer the elderly more than a 5% discount (as advertised-without mentioning how little it is), and is only motivated by huge profits!

  

  Business response

  03/24/2023

  Good morning, You were charged $149 for the same day emergency appointment on 3/13 which was explained in the recorded call. On 3/13 our technician recommended that the water heater be replaced. Due to the limited access to get to the water heater you explained to our technician a company was coming out to do clean up and you wanted estimates but was not sure how long clean up would take. On 3/16 our technician was called back out to the home for the water heater where he then presented 3 options, 2 replacement options and one repair option to replace valves. Our technician explained to you the valve that was being replaced is not common and the cost was higher and the estimate was signed for $1,635. Customers are not obligated to go with any work and all options provided are good for 30 days. Our pricing is based on the project which means none of our technicians can change the pricing based on the customer the zip code the pricing is set within our software and cannot be changed on site. That is part of our up-front pricing. The estimate was presented on 3/16 and payment was not collected until the completion of the service on 3/20. We mailed you a copy of the invoice the day of service and explained our vehicles do not carry printers that is why we ask every customer for an email to send all of our invoices or estimates if not we do have to print it out in office and mail it via ***** I have attached the signed estimate of the price of $1,635 as well you did speak with our supervisor on 3/21 and he did offer you options for a resolution. I have attached a copy of the signed estimate as well as the other options provided by our technician. 

  Customer response

  03/29/2023

   
  Complaint: 19627390
  
  I am rejecting this response because:

  Complaint: 19627390
  
  I have added a saved document of my response, as it took too many words to place on here! Please read! 
  
  ********************************************

  Customer response

  03/29/2023

  I am rejecting this response because:

  As I stated when on the phone with the manager, I was NOT told the items that are written that I had been told in the response. I was immediately told that I needed a NEW $10,000 unit. I explained that I was elderly, disabled, and could not afford that. He stated that they had financing! My reply was that I was in an active bankruptcy, so would not be able to get financing. He went to the van to call the office and spoke with them for about 15 minutes, coming back in with the fact that they could fix it. Why could he not have spoken in front of me, if it was not a sales pitch? He then told me that I would be getting a senior discount, and that an additional $750 would need to be paid that day to get the part in and an additional $750 would be paid when they put it in. I had not taken a bath in three weeks, so felt to accept this offer. I asked for a printed receipt and he stated they would mail it to me. The fact that they mailed it to me was in fact false, as they did not mail me a copy of my receipt until after I received the call back from the manager, over two days later. The receptionist before him even stated that she did not mail it and would, yet did not. I was given a small cell phone to sign an "agreement" that was too small to read for an elderly woman who can not see well, so he explained it to me, just as I stated he did! The initial appointment that I was charged for was just to light a pilot light, that was not even the issue! That was not given to me in the cost, nor refunded, and was gracefully accepted by them also. The initial plan that I was told is that they would have to cut through 3 floors of the house to run a vent, as it was dangerous without it. That would have started with the initial $10,000 and I would need to hire an electrician also for about the same amount. It is funny that it was unsafe to run my eater heater with a new one, but they could band-aid fix this one and it would be safe without these extra cut heaters. Sounds like a money maker to me. I found many complaints of the same type on the Internet for your Wirenut on Internet, so I am not the first one. They include elderly people like me, and being taken advantage of. No. I am not happy with this outrageous of response, as I was lied to, and explained something different. As to me signing, I can not READ THE FINE PRINT on a cell phone, and you did not provide a written contract purposely because of that. Not even when I asked for one I could read. I told your guy that!!!!And he just to advantage of that. 

   

  *********************

  1602 Alexander 

  ******, ******** 81001

  ************

  

  Business response

  03/31/2023

  Good afternoon, an invoice is emailed right away.  However, when requesting a printed copy, technicians don't have the ability to do this on site and rely on the office.  Our office mailed a printed copy of the invoice via **** on 3/21/23.  It sounds like a miscommunication took place here. I would like to offer a refund of $135 back you. Is this satisfactory for you?

  Customer response

  04/02/2023

  Complaint: 19627390
  
  I am rejecting this response because: Considering I have checked with many other businesses on their prices on water heaters, as well as the costs of them putting in in, I was total taken advantage of. I still have WARM to tepid water, no guarantee, and a son that is upset at me for allowing myself to be taken advantage of. Since I was a stupid elderly and disabled person, and went for the scam, I am willing to take a $250 refund, but I did not even get a NEW heater (Just a band-aid), that was to just cover up the issue. The most expensive unit I find in any other site, is $750 and the state of the art unit. You charged the same amount and more just to put the unit in. I will, since I still have to eat, take a $250 refund and vow never to be scammed in this fashion again. 
  
  ********************************************

  

  Business response

  04/03/2023

  In regards to the pricing of the repairs versus the price of a new one, We did quote for replacement as well but you had chosen to stick to a band aid fix versus investing that same amount into the cost of a replacement. This was not to cover up the issue this was a solution in order to get you hot water. All of our pricing is guaranteed down to the ***** for any work that we do, You did know the pricing before the work was completed correct?
  
  I will go ahead and approve the refund but it is never our intent or result to scam anybody especially older or disabled people, The reason why we give upfront guaranteed quotes and offer our amazing warranties is to ensure our customers know what they are paying before the work is complete and we never pressure any customer into paying for repairs. If this is satisfactory to you I will process the refund and this will get sent via USPS 

  Customer response

  04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the refund promised is met! 
  
  *********************************************

• Initial Complaint

  03/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Thank you BBB for assisting me with this issue. Wirenut. I have asked them to take me off the mailing list multiple times over the last year and they are not doing so. That is the first issue. The second issue is that I had an appointment where they gave me an estimate and refused to take my free estimate coupon, and instead charged me $29.95. This is unacceptable. I just wanted a quote, and had a newborn all by myself in the house and these two guys insisted on going through my whole house and checking the outlets. I only wanted a security system installed and other companies were able to quote it over the phone. Wirenut took over 2 hours while I had to feed and nap my newborn, it was hot and uncomfortable and unnecessary. It appears predatory and intrusive, unprofessional and an obvious racket.

  

  Business response

  03/17/2023

  Good morning we have removed you from all mailing lists as well as any email correspondents. You were charge $29 for the dispatch for ************** time in your home. Our free service call coupon states we will waive the dispatch with any work you go with. You did not go with work so the coupon does not apply in this scenario. the bottom of the coupon explains what it excludes. We do a safety inspection of the homes electrical system prior to beginning any work this ensures your electrical system can handle the additional load. I am surprised other companies would give a price over the phone without seeing the status of the electrical system they are tying into. 

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My 93yr, mother *********************** new to Fountain. Recently purchased a mobile home and wanted to have her ducts cleaned. She found WireNut advertisement and coupons in the Yellow Pages. She phoned to request pricing on Furnace and Duct cleaning? She was given a price of $79 for the furnace, and told when the Tech arrives for the furnace he will quote the duct work.**** was the tech who arrived he walked through her Mobile home and told her she would need to get financing? For the cleaning and also sold her some sort of Maintenance plan. He gave her a price of $1300+, he did not show her a line by line pricing for the $1300? He asked for her S.S. number and to sign on his phone. , so she did. No estimate was shown to her or left a copy He told her 2 guys would arrive the next day to clean the ducts. One guy arrived to do the cleaning alone, he mentioned he didn't know how to access under the home and waiting for the other guy. I honestly don't know if the ducts were actually cleaned? I wasn't present. Days later I received a call from my mother to help her fill out a complaint with the BBB for your company. She was upset and confused!Sequence of events Day 1, furnace cleaned Day 2, ducts cleaned, no paperwork for completed work.(I'm not aware of actual dates and times!)After some time my mother called WireNut to ask for the bill so she could pay? She had no paperwork. She was told that the finance company would contact her. But, she had no info., name or phone number of a finance company. It took her 3 calls to finally get the finance company info. And days later receives an itemized invoice from WireNut in the mail. Upon reviewing the invoice she is being charged $900 for the cleaning of 7-ducts, along with some sort of capacitor that she wasn't aware of?At this point she is very frustrated, confused and angry.This is when I receive a call from my mother to help compose a complaint to the BBB on WireNut.I called WireNut to help understand the chain of events. I was received with anger, denial and resistance to even listen. I requested a manager and after time on hold was told no manager was available, although I was told they had a separate manager for each department I requested a call back when a manager was available. Several days later my mom receives a call with denial and no accountability.I emailed the president of the company *************************. his reply, I have included a copy of my communication with ***************I believe my mother was taken advantage of due to her age.

  

  Business response

  02/22/2023

  Good morning after looking over everything and the email correspondence with the owner he offered to refund the membership savings and got no response back. The owner then offered the profit on the completed work and still received no response back. We spoke with the homeowner about her invoice and she read notes off of the invoice showing she did receive the invoices. When we provide estimates for any work you are never obligated to go with any of that work our quotes are good for 30 days. When you use a loan company, they have to have the homeowner approve the charges after the work has been completed. Those charges have been accepted by the homeowner. We explained everything to the homeowner and she was understanding at the end of our conversation. 

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  During the first week of December 2022, an electrician came to figure out an issue with my garbage disposal and microwave. He was able to figure it out, after charging more for having to dig deeper to figure out the issue...at the cost of over $600. It was incorrect wiring for my microwave and garbage disposal. The bigger issue became my wood floors getting scraped up by my the stove being moved, which I discovered when the electrician left. After sending pictures and some back and forth, the manager said they should not take full responsibility or need to pay for both the wood plank replacements and the installation. The manager said when the flooring was originally installed they *should have* put some padding under appliances to easily move them. So just a shift of responsibility and sending me a $150 check. That is not enough replace or repair the damaged wood planks. So I am out an additional $165+. I won't be using them again.Also, my microwave continues to trip a breaker.

  

  Business response

  02/17/2023

  Good afternoon, You originally agreed to a refund of $150 for the floor damage that was done. During that same conversation on 1/4/2023 we asked you to provide us with an estimate for the cost of those ******** to be replaced with labor cost. We never received that estimate. If you provide us with that estimate, we can work on getting a refund together for the labor cost of replacing those ******** of flooring. The technician came out and did a diagnostic and a minor repair, he provided you with estimates for repairs and those repair estimates were declined. 

  Customer response

  02/22/2023

   
  Complaint: 19413424
  
  I am rejecting this response because:

  It is not true. I said I received or was getting the estimate for the repair but was told the $150 was all they were offering, which was some pricing they assumed from ********** flooring, which mine was not. I was told by the manager that they did not need to take full responsibility since the scraping of the floors could have been prevented if the initial installers put on padding. Whoever is working in your home should take into account when moving furniture or ovens, etc, that care should be taken. Taking ownership of an error would be the respectable thing to do. I did not ask for other estimates for any service nor need to accept them. That point is irrelevant. 

  I have had the flooring replaced on my own dime. If I can send the receipt and the ******** are covered for the labor cost, that would be fair. I do not wish to play phone tag with the company. Wirenut can provide an email address for me to send the receipt for the work done and return a check to me for the ******** installed. I agree that would be fair and much appreciated. 
  
  Sincerely,
  
  *****************************

  

  Business response

  02/23/2023

  There seems to be some miscommunication about what was offered originally, the initial refund offer was intended to swiftly provide resolve to the issue at hand. I understand that you feel that is not enough to cover the cost of the ******** labor in order to repair these, we are more than willing to take a look at an estimate you provide and take care of any damage that we caused as we have offered previously. Do you have an estimate that you can provide?

  Customer response

  02/24/2023

   
  Complaint: 19413424
  
  I am rejecting this response because:

  There was no miscommunication.  Since it is not written in an email, it can be refuted, but when this matter was discussed I was offered $150 for the planks, which I accepted, but was told that the price of labor & installation did not need to be covered by Wirenut.  The manager I spoke to made a ridiculous excuse stating that she had her wood floors redone over the summer and the installers put some type of padding on the bottoms of appliances etc. so when they were moved they would not cause damage, therefore it was not completely the fault of Wirenut for the scraped flooring. I accepted the $150 as I felt it was better than nothing and I had no other recourse or someone else to speak to about the situation.  Fortunately, the BBB is a great intermediary. 

  I would appreciate the bill to be reviewed and the installation cost reimbursed.  The flooring repair was 5 total, 2 of which are not the responsibility of Wirenut as they were damaged by water in the bathroom.  Only 3 were replaced because of the scrapes left on those particular planks.  The labor total for those to be removed and new ones installed is $165
  
  Sincerely,
  
  *****************************

  

  Business response

  02/27/2023

  Thank you for submitting the Invoice. I will start the process of the refund of $165 and get this sent out to you. Please allow **** days to see it in the mail it will be sent via check. 

  Customer response

  02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company Wire Nut Home Services had started repairing my pipe lines in my household on the 30th of August. My basement and backyard has been under construction for the past 2 months. I was told at the beginning of the project that it would take a week or two tops. After city inspection they had to redo the work they did. It took about 2-3 weeks for them to come back and fix what needed to be fixed with no customer service to me except the day they wanted to come to my house and continue working. I understand there were things that the city had pointed out that required more work than the service that was initially talked upon. There has been very little communication towards me to when this project will be done. The technicians were at my house on Friday November 4th, 2022. A new project was being finished aside from my backyard and basement. I was told I was going to receive a call on Monday the 7th of November, 2022 to let me know when the city will be available to come and inspect what they did. I received no call, so I called on Tuesday November 8th, 2022. The representative who handles setting up appointments for city inspections told me she received no form of inspection from the technicians who said I would receive said call. I am losing my patience with this company. My father has another company doing the same work to his house and they finished in four days WITH city inspections. I feel the company Wire nut has over extended themselves to their customers.

  

  Business response

  11/11/2022

  Good afternoon. When a contract is signed with us we are required to make sure that the inspection happens and the permit gets closed out. Our master plumber has been out sick. We have the customer  scheduled for us to make corrections on November 16th and as soon as those corrections have been made we can then schedule the inspection with ****.

  Customer response

  11/15/2022

   
  Complaint: 18375356
  
  I am rejecting this response because: I find the companys response to be inexcusable. Why has this project taken two months? If the company knew their master plumber was going to be out sick for X amount of time then why was I not notified about this? Why was I not notified of when his return could be? Two months is a good amount of time for someone to get over a sickness, depending on said sickness. I request a discount or a renegotiation on the total sale of this transaction due to the fact I find the company WireNut to overlook their customers and the customer service that did not come with my purchase from this company. I will also point out that I have not been able to use my washer because of the work that has been done to my basement. I have a job that requires me to wash my clothes frequently and often. This has been an extreme inconvenience to me. I was not able to use a relatives household for laundry and that required me to spend money at a laundromat because of the work not being finished at my household. I am not looking for an apology. I am looking for a solution from this company so they can fix this problem. 
  
  Sincerely,
  
  *************************

  

  Business response

  11/17/2022

  We are built on a 10% profit margin however we want to make this right with our customer it is never our intention to have a job run this long and we try our very best to have communication through out it all with our customer. We can submit a refund to the customer for 5% of his paid work it would be a little over $350 it will be submitted and sent via check and he will receive it in **** business days.  

  Customer response

  11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  12/29/2022

  This is my second claim towards the company WireNut. After my first claim I was sent a email from WireNut stating that theyd would negotiate my price down $350. After accepting the price change we then continued on with getting scheduling for WireNut to come to my house to finish the contracted job. Since then they have either continued to reschedule my appointments, or show up outside the allowed window. The last time they were scheduled to come, their time frame was between 8am and 10am. They called at 10:45am stating they were on their way and still did not show up until 1pm at which time I was no longer available that day. I was rescheduled for December 29th 2022 and they called December 28th 2022 stating they can no longer show up and they would need to reschedule yet again for January 16th. This was supposed to be a two month job and now itll be coming up on 4 months. At this point I would either like out of my contract with full reimbursement or a finished job with a full discount. I am absolutely fed up with a company who over extends themself and gives off the impression that their customers are NOT important. This needs to be taken care of ASAP. ******** had a cold front come through the days of Wednesday the 21st - Sunday the 25th. The pipes in my backyard are only covered with plywood and are completely exposed. There was no call, text, email or concern for my pipes from WireNut.

  

  Business response

  01/04/2023

  WireNut has completed work we are waiting on inspection to happen. We went out on 12/16 and we made multiple attempts to contact the owner to verify someone was home and available for our appointment and inspection we did explain to the customer how the inspections work we had to have the inspector and our WireNut Technician out on site for the inspection. on 12/16 we where not able to make contact with the customer therefore we had to cancel inspection. When the customer called in on 12/19 to reschedule the appointment and inspection he stated he missed the call due to working nights and he was asleep.   Inspections with the city we cannot control when they show up what time during the day. We have already refunded the customer for this job and we have him scheduled for final inspection on 1/16 Once the inspection is complete we will back fill and we will have fulfilled our part of the contract with the customer.

  Customer response

  01/06/2023

   
  Complaint: 18375356
  
  I am rejecting this response because: I want to know why this job has taken 4, going on 5 months now. Are there any jobs in the springs with that amount of time spent on them? If thats the case, something needs to be done about management. If thats not the case, WireNut needs to stick to the **************** area and not promise their customers in other cities a 2 week project. Absolutely unacceptable. Even if there is waiting between the city inspector and the way the job needs to be done is understandable. I dont get why Im not contacted first thing every Monday morning for updates since this started back in august. I noticed a pattern of being called in the middle or at the end of the week. The company WireNut is also closed on weekends and are not able to get ahold of. I cant wait for this headache to be over. 
  
  **********

  

  Business response

  01/17/2023

  Good afternoon Aja'Dae 

   

  I am not able to respond to the complaint through the BBB website, This is what i would like to respond with for Complaint #******** For *********;

   

   

  Due to staff shortage which is in most industries and inheriting unpermitted work that cost us more time and equipment, our work did take additional time to get completed. We strive to complete all jobs in a timely manner. Our work has been done for a while now, it is just a matter of getting the inspection complete and concrete poured. Inspection is scheduled for 1/16/2023 If the inspection passes on 1/16/2023 we can have concrete poured by the end of the week and it will be closed out. Due to your inconvenience, I would like to offer you an additional $150 on top of the $356 we already refunding for a total of $506 once the permit is closed out, I would issue you the refund for the additional $150. 

   

   

  Thank you for your time with this matter. 

   

   

   

  ****************;

   

  Customer Enrichment Specialist 

  WireNut Home Services

  Customer response

  01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Wire Nut had plumbing apprentices do work on a residence that Only a licensed Master Plumber should of done. On more than one occasion they stated "Our plumbers are licensed and knowledgeable to do the work". ************************ Failed to pass Inspection on $13,110. dollar project . Wire Nut then wanted me to change permit they pulled into my name or another companies name to avoid being negligent . Wire Nut has not corrected there failure so I can have errors fixed correctly.

  

  Business response

  10/12/2022

  We have scheduled with ******* the master plumber *********************** and ****** to go out on 10/15/2022 to complete the work necessary to pass inspection with ****** ******* Building Department. 

  Customer response

  10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 23 September 2023 I called WireNut ************ and requested a technician to evaluate my furnace. The technician came and performed the evaluation then told me that major components were failing and I needed to schedule the repairs. The repairs were estimated at $2800. This put me in a bit of a panic as I regularly maintain the furnace by a professional. I set a tentative appointment. Then if started feeling more sketchy. I called about an hour and a half later and cancelled the appointment. I also emailed on the 23rd to cancel the appointment. And Called again to cancel the appointment on the 23rd. The technician called and said I had to pay a cancellation fee. I did not sign any agreement or infer that Id commit to any additional services. I called another HVAC company (Allright) and requested an appointment for service and evaluation. Allright came on 27 September 2022 performed service cleaning and evaluation. They did not find anything wrong with the furnace. I believe WireNut pressured me and tried to make me commit to unnecessary parts and services. WireNut is now saying that I owe $556 fior a $149 service call and cancelling a service call. I have sent the $149 for the service call but do not believe I owe for anything else. I believe WireNut is using high pressure and fear tactics to take advantage of unsuspecting seniors and probably other consumers. Please help to get WireNut to back off on charges for cancelling an appointment.

  

  Business response

  09/28/2022

  It is stated in the contract that if the customer cancels sold work we have to retain 15% for pulling permits and ordering parts and having to pay a restocking fee. Customer is never obligated to go with options technicians leave. Customer does owe $556.56 for the 15% retainer.  the $149 charge was for emergency same day service which is stated in the recorded booking call. I have attached a signed invoice from the customer with the contract for the 15% retainer as well. 

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked Wirenut to perform a duct cleaning at my home. On August 26, the day the service was scheduled, they called near the end of the service window and cancelled, saying that their tech was stuck at another job. We rescheduled for the following week. The next Friday, the same thing happened - they cancelled near the end of the service window and asked me to reschedule once again.I decided to cancel the service with Wirenut altogether and asked for my deposit back (I had paid half up front to secure their services). They told me they'd mail me a check the following Friday (September 9). It is now September 28 and I have not received my deposit back. I have called twice to follow up and Wirenut insists that they mailed the check on September 19, but I have not received it yet.This is deeply frustrating because they owe me $450 - a not insignificant amount of money, and I have no way of knowing if they are being honest or not.

  

  Business response

  09/28/2022

  The check is in the mail it was mailed out on 9/19/2022 customer spoke with a dispatcher this morning 9/28/2022 and confirmed check being sent. 

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